Brief summary of airline ticketing problem – Curits Peter van Gorder vs. Mr. Asad Saddiqui of Sofia House of Tourism - Supporting documents and more information available on request.
Contact me at: [protected]@yahoo.com -
1. On February 9, 2012, I booked and paid for 2 return tickets to go from Mumbai to Port Blair for a tour that I was booking through this travel agency (Sofia House of Tourism). I could have bought the tickets myself, but they offered to help we with this. I suggested that they not use Kingfisher Airlines at the time, but they did anyway. (see bank transfer file that proves that the money was transferred to them. This amount represents the tour plus the ticketing). The amount was 32,248 rupees.
2. The tickets were issued by Kingfisher Airlines. These tickets were paid for by the ticketing agency Ease My Trip in Delhi. As Sofia House of Tourism had a line of credit with Ease My Trip, the tickets were paid on credit by Ease My Trip, but no money was sent from Sofia House of Tourism to them. (see e-ticket of these tickets). Sofia House of Tourism concealed this information from me but was obtained after strenuous and time-consuming efforts on my part.
3. The flight that was scheduled to fly on March 3, 2012 was cancelled by Kingfisher Airline. The airline gave me a refund voucher. As the ticketing was done through a ticketing agency, they would refund the money through the agency (Ease My Trip) rather than to me directly. This is their policy.
4. The refund from Kingfisher Airline was sent to Ease My Trip on May 8, 2012 at 21:45 pm. (see scan of Kingfisher Airline refund sent)
5. I received an acknowledgment from Ease My Trip that they never received any money for these tickets from Sofia House of Tourism. (see e-mail message from Ease My Trip). It should be noted here that this information was obtained after many hours of phone calls and e-mail communications.
6. A check was issued to me from Sofia House of Tourism on November 10, 2012 by Sofia House of Tourism in Calcutta. (see scan of check). This was to be partial refund for the ticketing.
7. The check bounced two times due to insufficient funds in the account. (see scan of bank statements)
8. After repeated enquiries Sofia House of Tourism told me that they may pay by May 2013, or they may not.
*SOFIA HOUSE OF TOURISM*
*(India's Only Exploratory Holiday Company)*
4/19, Poddar Nagar, Prince Anwar Shah Road, P.O. Jodhpur Park
Kolkata-700068, West Bengal, India
(Near South City Mall)
Tel:[protected] lines), [protected], [protected]
Cell: [protected]
Email: [protected]@gmail.com & [protected]@rediffmail.com
Web: www.lesserknownplaces.org
List of broken promises and stall tactics by the Sofia House of Tourism to avoid repaying my 2 airline tickets that were refunded.
1. After the flight was cancelled, Sofia House of Tourism agreed to notify me as soon as the refund from Kingfisher Airline arrived. Sofia House of Tourism promised me to give me credit for a rearranged flight for a new tour with these funds.
2. After several enquiries, Sofia House of Tourism promised me to notify me by the end of June if they received the refund from Kingfisher Airline. The refund from Kingfisher was sent on May 8, 2012.
3. After several communications, Sofia House of Tourism agreed to pay by September 15, 2012.
4. On Oct. 29, 2012. Sofia House of Tourism issued me an invalid check that was postdated to be cashed on November 10, 2012.
5. The check bounced and after repeated enquiries, I was told to wait until November 30, 2012 for payment.
6. After November 30, 2012 another promise was given to pay after December 8th, 2012.
7. The check was reissued after December 8th and bounced again, due to insufficient funds.
8. After notification of this check bouncing the Sofia House of Tourism said they might not have enough funds to pay me any time in the near future.
Besides the inconvenience and many hours I have wasted pursuing this refund, I have received various ill treatment, fraud, and discourtesies from this tour agency who has finally told me not to write them anymore (see below) Also, they have called me: “a social reformer for personal interest” , “asking unreasonable favors”, “giving slogans”, “pressuring them”, “asking so many questions”.
On Fri, Nov 30, 2012 6:43 PM AEDT SOFIA HOUSE OF TOURISM wrote:
>
> >You go ahead what ever you want to do. Now its enough to pressurise us
> >inspite of our problem. So go ahead what ever you want to do. Enough you have threatened
> >us. No publish in the newspaper or take action legally or appoint anti
> >socials but we are unable to pay now. Further no more email communication
> >please.
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Kingfisher Airlines — Ill treating and offloading
I was supposed to board the Mumbai –Kolkata flight IT 513 King club no:[protected] PNR No:-NCONCH at 5:20 pm on 17/09/09.Due to some unforeseen circumstances beyond my control(i was under severe fever) I arrived at the kingfisher counter at around 4:50 pm.
To my horror the receptionist after seeing my ticket told that I can’t board the flight as the luggage hauling has already been done. I pleaded with them to let me in as I have already done web check in 24 hours prior to departure but it seems that they were in no mood of listening.
They called the pilot/or some manager and enquired about letting me in and his reply was "offload him". Am I some luggage/cargo or what? That was really insulting.
I was then mistreated by your staff and finally i had to borad another flight (an Indian airlines) which cost me 3 times the normal fare that i paid for the KF flight.
But this incident hurt me the most and shook my confidence in yor airline. is this the way to treat Frequent fliers?
I know i should have arrived earlier but are always circumstances in our hands? Umpteen times i have faced inconvenience when your flights get delayed but have we ever complained??
Worst part is the way your team treated me in the airport, and brazenly flouted all rules to take some VIP inside the flight by flouting all rules while i was being mistreated.
A little human touch goes a long way to show that you care and i felt that when i boarded the IA flight which was delayed by 15 minutes as they were waiting for some passengers to come on board . I know other 50 passengers would have faced some inconvenience but i am sure the other 2 passengers for whom the plane waited for 15 minutes have become its lifelong customers.
After this fiasco i really repent why i choose to travel kingfisher airlines, an airline which only boasts of customer care , while actually things are different in the ground.
The worst part you crew branded me as an no show and i was told i would only receive a mere 100/- of the whole 4 k amount as refund!!thats like adding salt to an injury.
If this is the treatment meted to frequent fliers than i can really imagine the experiencen ormal passengers will have.Is this the KF experience you talk about all the time??
I have already complained about this incident to the highest levels of my mgmt in my company (Mahindra group) and the travel agency so that we replace kingfisher as our preffered flying partner of our company (Mahindra group)which was done based on my request .
What hurt most was not being allowed to board the flight, but the way i was treated by your staff at mumbai airport and the same rules being bent for others for which i was penalised.
If you want to get in touch with me for furthur details you can contact me at [protected]/[protected].