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[Resolved]  sorin pacemaker — refusal of lifetime replacemet warranty

Dear sir .
I was daignosed with a heart ailment to which i was fitted with a SORIN PACEMAKER in lilawati hospital Mumbai. all pacemakers sold in India carry a lifetime replacement warranty but after 7 years the battery got diplated for which i tried contcting thier sales representative in India but was not able to get hold of anybody as they had stopped thier operations in India. . but as the my health was in a serious condition and lifethreating i was fixed with another pacemaker of a different brand. then after a while i got hold of thier email id. but unfortunately after sending them many mails for a refund they dont give any reply. . so i request you to please look into the matter as i know there will be many more people in india facing similiar problems
thier email id is. [protected] and thier nearest branch is in singapore..
Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet


My Dad underwent an operation for Pacemaker transplant at Wockhardt, Mulund, Mumbai in 2005. For first two years there were no issues wrt regular check-ups. However, from the 3rd Year onwards, its almost impossible to get hold of any Sorin representation in India. As a result, we have not been able to do regular check-ups on the pacemaker. The situation is very scary. It would be great if we are able to exert pressure on Sorin to have an adequate representation in India so that the patients donot have to go through such harrowing experience.

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