[Resolved]  Spectra Motors Thane — False commitment and pathetic customer service

Address:

Thane, Maharashtra

I am facing problem with Spectra motors thane. The sales team is pathetically careless in attitude, always gives false commitments and never bothers that there is a customer waiting for the feedback or status.

I have booked on Ganesh Chaturthy day a Ritz car with Spectra only on a commitment to receive a delivery by Dusshera Oct 17th 2010. Each time I visited the showroom or spoken to them, there the same song played of "You be rest assured Sir... your vehicle will be delivered on or before Dusshera" However, you all can see, i am writing this today, the day next to Dusshera.Even when I took this matter with the respective Customer Relationship Manager, she was no good than the rest of the team. I was surprised to see who recruited her at that position? She doesn't even care in what tone and words she is supposed to speak to the customer. The Head Sales and Marketing was only there to show how busy he is in his work and meetings who never bothered to give a call back to me even after keeping several messages.

I can only state here that Spectra is no where concerned with the customers but only to make money by false commitments and careless attitude. I am sure if they dont change themselves, they are going to die very soon as the Indian Customer has also understood his rights and demands customer service more than the product.

- Rajesh J