[Resolved] SPEED CAR HELPLINE — DID NOT PROVIDE THE SERVICE

[Resolved] SPEED CAR HELPLINE — DID NOT PROVIDE THE SERVICE

R Rohit Bhardwaj from Gurgaon, Haryana

I have took a 24 HOUR ON ROAD CAR ASSISTANCE service from SPEED CAR HELPLINE with MEMBERSHIP NO , last day i my vehicle had some problem at 9 pm in Noida & i called up speed sevice & they simply said NO to provide me the service, i spent whole night in my car & in morning I called them & there response was same. Kindly do the Neefull. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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G

GAGAN GAUR

from Gurgaon, Haryana

my membership card number : 182070 under the name of Gagan for a Royal Enfield & Lancer. I was given a very rosy picture of the best services by your company when I took the membership. The reality came to light when I was stuck in the need of help yesterday at 7 pm in Sahara Mall when my bike Royal Enfield broke down & I called your custmer services for help. They told me to wait for half an hour. I called up 8 times around 8 pm but my call was disconnected constantly & when I dialled the new membership extension around 8.10 pm my call was immediately taken and then I spoke to Rajiv who said he will send some help in half an hour. Then around 8.30 Rajiv called & said that they cannot help me as they dont have any mechanic to provide any assistance and when I said that this could have been told to me an hour and a half back I would have done something as I'm stuck with my wife & 5 yr old son. This caused me mental harassment & tension. Unfortunately the weather was too bad and I could not get any mechanic, so I had to come home without any assistance dragging my bike till my home which was about 8 kms.

Today Morning I called your company & spoke to Rajinder & Ankit - Customer Services Manager who said they will call me back after consulting the MD. But I did not receive any call till 1 pm so I called again & spoke to Ankit who said that he will call me back in 20 minutes as he didn't have my contact number. Till now I haven't received any call and I would like you to reply me back in written that what will you do regarding this.

I have already told Ankit that all calls have been recorded and will be used as proof against your company if required in case I don't receive any reply from your side within next 48 hours.

In case of no reply within next 48 hours I'll assume that your company is not interested in helping the customers and we will take the matter to Consumer Court against the Breach of Contract, Lack of Services with the print out of this email as well as call recordings and ask for a compensation for Mental harassment & tension.

Regards,
A distressed consumer
Gagan Gaur
[protected] [protected]

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