Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 4%
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1096
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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134

Fax:
Fax:
+91 44 4201 1719

Customer satisfaction rating
4%
Complaints
1096
Pending
0
Resolved
42
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Royal Enfield related photos (147)

Royal Enfield Complaints & Reviews

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Royal Enfield — royal enfied classic 350, service issue

 Dinesh Kumar Pradhan on Jul 22, 2017
Running for money but no interest in customer satisfaction. Worst service, no customer service. I purchased my bike from sri venkateswara bike zone chennai on 1st july 2016 and correctly after a year on 1st july 2017 i had a problem in my bike battery. I called up the service number of the company and they i explained them the problem and bottle neck saying that let me get the bike today (1st july around 6.30 pm) for service since tomorrow they would be reluctant for replacement saying 1year i over and the replacement is not possible. As per their commitment of getting it checked and replaced even...
Complaint comments  Read comments Complaint category Products & Services

Royal Enfield — poor service and manufacturing defects

 alson ea on Jul 21, 2017
To whomsoever this may concern,

I, alsone. A had bought a brand new bullet with the highest of hopes and expectations. From the day i started my experience of my new vehicle, day after day something or the other goes wrong. There is an abnormal noise which i came to later know as tappet noise.
A few days ago i gave my bike for service with a few concerns that i have been facing throughout the time i bought the bike. The service staff at pinnacle thrissur would not even cooperate for noting the concerns on the system. What ever problems i had is supposed to be “normal”....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — mishandling of vehicle by service persons

 Deepak Parida on Jul 21, 2017
I have purchased royal enfield (Re) thunder bird 350. Cc from sarabhai motors, ahmedabad 9 months back. Problem is with the service station of re, at manikbaugh branch, ahmedabad, gujarat. The persons at the service station are not properly handling the vehicles while servicing. This is the second time they had mishandled my bike. Regarding service also the quality of service is not upto the mark. After service, we face complain, which was not there before the service. No proper cleaning and washing.
After spending so much on the purchase of vehicle, not satisfy with after sales services....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — i am raising an complaint against sri velavan motors greams road, about a battery issue...

 Mohammed Ziaudeen on Jul 21, 2017
Hi team,

I am dr. Senthil. I own a royal enfield 350 electra purchased on june 2016 within six month of purchase date, i faced a battery failure issue on dec 2016, so i left my bike at sri velavan motors greams road and they advised me to replace with the new battery under warranty and they hold off my bike for more than 10 days at service station since i really need a bike for my day to day transportation, i requested them to make it soon and they gave me the spare battery since new battery was not available at that time due to out of stock and they didn't provide any document against...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — gear and cluth problem, worst cst service @pcs automobiles srinagar

 Tariqsheikh on Jul 20, 2017
Dear sir

With reverence i am informing your goodself that my royal enfield classic 350 which i unfortunately  purchased from pcs automobiles is having stuck gear and clutch issues from the time i got it also the  bike moves uncontrollably in 1st gear in cold start as well from the 1st day.
On my 1st, 2nd, 3rd service i complained to them for fixing it but they dont take it seriously and i am getting gear stuck frequently at the middle of road very frequently.
Let me inform you that i am from maruti suzuki and we at maruti didnt have this much worst service like re...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — tear of teeth in chain sprocket

 Bunnyabhi on Jul 19, 2017
Hello guys i own a classic chrome 500 which got it new set of chain sprockets 10000 kms ago now as i was facing some drawback force when i accelerated so checked the chain sprocket and i found just one teeth that too half was in rest broke and chain is slipping forward when ever i accelerate. And the clutch cable are half done from the purchase and is forcing riders to carry spare every we keep gone. Its like my re done with 31k kms and i changed 12 clutch cables the chain sprockets and the clutch cables are seriously very compromised quality provided by royal enfield...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — new himalayan bike giving problem from last 20 days

 Abhishek kumar Thakur on Jul 18, 2017
I have purchased a new himalayan bike from royal enfield (Brar motors) rudrapur (Its a new bike only km driven near about 2000)
Before 20 days it has given problem when i m trying to start my bike but i was failed to start so called the showroom to check they have taken it, after 1 week they have returned it they told me that we have changed the battery with the new one, but again the same problem i m facing they are saying it we will check and update you they have make me fool why the same problem is coming again and again. Bike cost is near about rs 180000 i have taken a expensive bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — break of the royal enfield

 Aneesh KP on Jul 16, 2017
As having a complaint in break for my newly purchased royal enfield i gave it for servicing 8 times. The front break of the vehicle is happening to struck sometimes. And the back break is making a high cracking sound when giving break. But they were not able to rectify my complaint. I got very poor service for my royal enfield. Workers doesn't have any responsibility. The condition of the royal enfiled is not good from the very initial period. I request you to rectify my complaint or gave me a new royal enfield instead of the old one. I you are not taking any action for my grievance, i'll go for...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — not making bill

 Amit Kumar Jorra on Jul 15, 2017
Hi i submit my 350 classic bike for repair in royal enfield show room near basti jodhewal ludhiana punjab 141007.
After 20 to 25 days still they not provide me my bill of repair.
They give me rough manual bill and collect 6000 from me but not provide me any bill...
From last 20 days i been in showroom min 10 times everytime mr karanveer your customer handle guy say sir by tomm u get your bill. But no bill yet.
This is not first time few days back i received call from royal enfield abt my bike service, the lady said sir your bike service is pending from dec 2016 when...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Standard, 500 service station - voyage motors @ kandivali

 Dayanandwagle on Jul 14, 2017
I had purchased a standard 500 royal enfield bullet (Mh02 dx 7000) from voyage motors @ kandivali around 2 years back, have been regularly servicing my bike and was in good shape,
On 9th july my bike was given to the service station for regular servicing, there were no issues with the bike, it was for a regular service, however after the servicing, or whatever they claim to have done, my bike had issues in pickup, which was brought to the notice of the engineer, who told me to leave the bike and that he will deliver it to my house since due to work i would not be able to collect it.
On...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Stealing replacement parts @ hsr enterprises rajajinagar magadi rd service center

 Prakashgopi on Jul 14, 2017
Hi,

I have purchased an re on september 2016 from hsr rajajinagar
Name – prakash
Model – classic350
Mobile – 9742099000
Vehicle no – ka 02 jk 9677

After taking the delivery of the vehicle, in few hours i saw some liquid leaked on engine, when took the hsr showroom in rajajinagar, asked me to contact service centre in magadi chord,
After contacting them, they informed me battery will be replaced and on engine top cover buffing will be done to remove the marks, upon agreeing they took my original battery & replaced with temporary...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Royal enfield roadside assistance and servicing

 Kedar Sapre on Jul 13, 2017
I own thunderbird 350 bike, its been one year and done my 6 servicing but problems i have faced from first servicing still persists.
Today my bike broke down in heavy rains in pune. 3 hours i was waiting for roadside assistance because my nearby service centres was not responding.
Somehow mechanic came and done something with my bike but he was unable to detect the problem. I am sure the problem is with air filter and carbonator but he said problem is with petrol. He said bike needs to toe. I said ok do it. He said i am a mechanic so toeing team will come separately.
I got...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — My tbts 350 instrument cluster display

 Nabadip Barooah on Jul 13, 2017
Ysterday dated 12.07.2017, i went to sahila expositions service station at guwahati for a problem regarding my thunderbird battery problem. At the service station the authorized personnel told me to change the battery and so i changed to a dry cell battery at the service station. My job card no. Was 09151. But after installing the new battery my instrument cluster display i. E. Fuel gauge, time and total kms record was not showing. And so i showed to the personnel at there itself. But after many hours later they could not fix it. But before entering the workshop my display was working perfectly....
Complaint comments  Read comments Complaint category Lawyers and Attorneys

Royal Enfield — Disappointed with the parts of bike

 gurpreet prince on Jul 12, 2017
I have purchased classic 350 on 12-07-2016 and i have driven only 6500 till know and the chain of the bike has been damaged and makes crackling sound and i came to the agency and they said that it will not be changed in warranty.
I have said them on third service of bike also they said nothing will happen its ok... But know it has been damaged fully so i want to get it replace as the bike cost 150000 thousand and the part of the bike are so poor that at 6500 kms only the chain gets damage very poor quality. Please solve out this problem. Pb 03 aq 5533
9569830006 gurpreet singh...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royalenfield — ROYAL Enfield classic 350

 Jkarthik keyan on Jul 5, 2017
Bought RE350 in 2013 Feb and till today changed the battery 4 times (2 times with warranty). How ever none of the service center guys found whats the problem in the bike and every time they assured that the issue is solved but it didn't.
Always having self start problem with the bike and battery drains fast as the return charge current isn't charging properly i hope.
No solution provide by any service centers yet but they replaced magnetic coil, carburetor set etc.,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Faulty bike unit

 kshshr on Jul 5, 2017
I have purchased bike on 28th June 2017 and I started facing issue from 30th June onwards. My bike suddenly got dead on the second day. I contacted the dealer and the dealer sent someone on the other day. Initially I was told it's a battery issue.
2nd Day - I was told that the issue is with air filter as a drop of petrol went into it.
3rd Day - I was told that the issue is with the spark plug. The spark plug came with this bike is not compatible as it belongs to 350CC and mine is 500 CC
Next day(Today) - I got the bike back and they mentioned that the issue was with electrical...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Classic 350 Bike/Bike RC is not received after 3 month of delivery

 sumit sandilaya on Jul 5, 2017
I booked classic 350 from Khan Market (Delhi) store.

My Booking ID :- BKNG100197161702289
Booking Date :- 12-02-2017/06:11:36 PM
INVOICE NO :- INV100197161702013
INSURANCE POLICY NO :- 3005/AI-11370645/00/000

As per document submitted to the Royal Enfield at the time of booking My Name is "SUMIT SANDILAYA" but in the RC and Insurance papers i observed Just Sumit is mentioned.

This would be a problem in future as a ownership.

Same concern i raised to Sakshi Gupta (Khan market Store) at the time of delivery on 20/03/2017,...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — Classic 350 getting rust

 aftash on Jul 2, 2017
I purchased a classic 350 one month back. I done the first service. Few days later i noticed a rust in the spark plug near engine. I am worried about spreading the rust. The srevice people told me that it wont get affected. But the bike is only one month old and iam worried about the present situation and it might get worse. I wanted to get the problem resolved at the earliest by your service centre nearest....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Service quality

 manoj2665 on Jul 2, 2017
In chamundi enfield showroom i have bought classic 350 model bike on 2016 july from my purchace i have faced too many problem in my bike when i vist service center about problem they simply say there is no problem in your bike or it will automatically solved or bring your bike at next free or general service after 4 free service no solution for pro...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — Complaining about dealer

 Ajmalmeethal on Jun 29, 2017
I hope this reaches the management. This complaint is on one of your dealer in Calicut "Grace motors" Vadakara. I have booked a "Bullet 350 standerd" on January 5th 2017, it was informed that it would generally take about 1 month for me to get the vehicle. I have not received any call from them till now.then i have visited the showroom but they didin't cares me.i'm totally dissatified with their dealings .I hope the same is taken seriously...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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