Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 3%
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2049
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
817
down
261

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
3%
Complaints
2049
Pending
0
Resolved
68
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Royal Enfield related photos (307)

Royal Enfield Complaints & Reviews

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Royal Enfield — regarding the non issue of registration certificate

 Gurpreet Amrala on Aug 21, 2019
Myself sgt. Amar singh. I have purchased royal enfield classic abs black motorcycle on dated[protected] under csd from kishori automobiles khanna (Ldh), punjab.
I have paid all the necessary expenses incluiding rc charges to agency representatives at the time of delivery. I have fulfill all the compulsory documentary formalities including csd and high security plates etc.
Agency representatives has not provided rc to me till date.
They are pretending in different ways...
Kindly help me regarding the above issue...
Thanks
Sgt. Amar singh
Address...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — bad behavior

 Suneeth Gopal on Aug 21, 2019
I purchased the signal 350 from abc motors tirur, malappuram, kerala on 02/05/2019. Since its first service, there have been frequent complaints. Missing while running is one of the most frequent complaints. For that i have to serve it three times and for a while it will be okay and then again it will be a problem. I get around 100 kms (Tirur kozhikode) every day. Even today when i am coming from kozhikode to tirur, the same problem arises. But there has been no action taken to resolve my issue seriously, including the service manager. Eventually, i returned without putting the cart there.
This...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — arrogant response at paragon service center staff

 Vaishnav Indurkar on Aug 19, 2019
On 18th aug/2019, i got very arrogant response at paragon service center staff.

When we called them as there response around 12:30 pm to confirm to take my bike for servicing. Paragon service center girl told my wife that yes we can come by 1:30 pm our service center keep open till 2:30 pm. According we have reached by 1:35 pm. When i reached at service center pickup guy name pratek told us that no we can't take bike as we are already closed and no service eng available now. He went to speak service desk girl. She told him that we can do bike serving but pratek keeps forcing her to...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — poor service by navyug motor

 Vicky2809 on Aug 19, 2019
My self vikas from jalandhar

Day before yesterday my byk got service by navy motors they pick my byk and drop after service i was not in home but when i come to home byk was same as I left at home
And I call to navyug motor they said we will come but 3 days past now still no one come very bad service
Ashamed for company like royal Enfield

I send snap as well that byk had same part as before even front tyre rim is also inbalance but no response...
Complaint comments  Read comments Complaint category Car Service Centers

Royal Enfield — insurance staff misbehave

 niravkant on Aug 19, 2019
I had a bike of royal enfield purchase on 5 aug 2015 from purnea link motors. The insurance is done by the showroom, after that consiquitviley 2years i had done the insurance on time by the jai guru motors katihar, but previous year i done the insurance outside the show room. But this year i again bouught the insurance from jai guru motrs. But the date mention on the insurance was wrong i asked them but the refuse to corect them and bleming on me that due to previous year insurance from outside it happen. Wat can i do...
Complaint comments  Read comments [1]Complaint category Insurance

Royal Enfield — issue regarding engine blocking.

 rselv81 on Aug 19, 2019
Dear sir,
This is mr. R. Selvakumar from chennai, i bought re 350x on 30.09.2018. Since i bought the bike i had the issue of engine blocking which i complained during each of the free services rendered till date. After each service my issue of engine blocking has not been addressed properly even i complained on and off regarding the issue to my dealer but i couldn't fined a good solution. Please have look at my job card nos: 2491, 4050, 6300, 9072 to know about the issue."since re my passion i bought re the second time next to my classic 350". But i am totally very upset since it is waste...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — engine sound, oil leakage and self starting problem in desert storm 500 cc

 maheshbaghel on Aug 17, 2019
On 08/08/2019, i had repaired a royal enfield desert storm 500cc. I made this purchase at shree mahadev agency sector 10 noida, 26/aug/2014 unfortunately, your product has not performed well because of engine sound, oil leakage, and self-starting issue and so on. The same was report to your manager after using the vehicle.

After purchase, my bike has gone to service center many times except service for major repair even i had not to ride my bike much only 5800 km (Five thousand eight hundred only) till now.

Now i am showing only a few details of last four-month bills:
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — annual road assistance payment renewal

 Prabu Ramachandiran on Aug 16, 2019
I have renewed the annual road assistance for the year 14/06/[protected]. Details tn12 y 7097 - classic gun metal.
Mobile no - [protected]
Payment dated paid on - 12.06.2019
Amount - 850rs
Payment made via credit card and the sms confirmation is attached for you
Still ihave sufferd lot due road assistance service.. My vechile break down on the road.. Customer care service person said your service was not shown...
I am very disappointed to past two months... Am also attached payment details.. For you.....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — annual road assistance payment

 Prabu Ramachandiran on Aug 16, 2019
Hello, i have renewed the annual road assistance for the year 14/06/[protected]. Details
Tn12 y 7097 - classic gun metal.
Mobile no - [protected]
Payment dated paid on - 12.06.2019
Amount - 850rs
Payment made via credit card and the sms confirmation is attached for you
Still ihave sufferd lot due road assistance service.. My vechile break down on the road.. Customer care service person said your service was not shown...

I am very disappointed to past two months... Am also attached payment details.. For you...
Complaint comments  Read comments Complaint category Credit Cards

Royal Enfield — same number plate to another bike

 Abshaikh on Aug 16, 2019
I have got fine on my bike number which is another bike with same number plate and i find this very risky i don't know the other guy who has the same number plate of my bike i don't want to take any kind of risk with the stranger i request rto to see after my issue and take as soon as possible action against this i have the honda activa and the stranger with same number plate have royal enfield...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — clutch and quality issue

 Sunil j kumar on Aug 15, 2019
My bike is two and half year old were i have got problem in engine... Were i have given bike for service in cvs horamavu bangalore service center dealer of re it been 45days still they are telling spares not received... I have been tried of going often and planning not to take my bike back... Investing 2lakh and getting this type of product and service never expected... Re worst service...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — fuel knob to on and bike started working for say 2 to 3 kms and then bike started to stop.

 gokul011 on Aug 14, 2019
My gunmetal classic 350 cc is completed 7000 km 3rd service is done. Recent days i have experienced an issue that when bike is in moving condition it automatically stops. The fuel tank has close to 6 ltrs of fuel and set the fuel nob to on. I immediately changed the fuel nob to reserve and the bike started running as usual without any problems. Then i changed the fuel nob to on and bike started working for say 2 to 3 kms and then bike started to stop. I had to immediately move the fuel nob to reserve for it work.

Note: the bike never stopped when it is in reserve mode.
Complaint comments  Read comments Complaint category Building Developers

Royal Enfield — misfiring in raining time ..or after wash

 Rojin Rinku on Aug 13, 2019
My tbx 350shows missfiring ...like out of fuel while running in heavy rain or after wash...now my vehicle is about one year old and ran for 17000 km ...and I m doing service in every 3000km with oil change ...o am very much disappointed about this issue ...spending almost 2lakh ..and in return I m getting this kind of rubbish ...and I m owning a 1999 bullet also ..my brother is planning to buy a new also ..how can I recommend ...pls tell me the solution...pls don't tell to go to service center ...they are not at all serious about this and telling this they are getting so many complaints like this....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — thunderbird 350x seat cover quality issue

 MITHUN K P on Aug 13, 2019
Im mithun from calicut kerala, i owned thunder 350x nearly 6 months old and also under warranty. When raining happens here i cant ride my bike because water entered into the rider seat through the stitched mark and after some time when we pressed the seat large water drops are coming and ruined my clothes i cant ride my vehicle without rain suites even if it is not raining what can u do from your side regarding the issue. The video of the same attached...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — replacement parts warranty

 Vimal madhu on Aug 12, 2019
Hi am vimal your coustmer in since 2018 jan am purchased a new bike gun metal gray in concept motors nedumangad trivandrum
Now i have complaint about my bike silencer and wheel drim both are rust in 2019 feb 3 times i reported in concept service but they have no action taken till now if possible to arrange my replacement solution

Tanks regards
Vimal m...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — supply of classic 350 chestnut bs iii in place of bs iv.

 Roy Jayanta on Aug 12, 2019
I have purchased royal enfield classic 350 chestnut bs iv vide chalan no. Vd0022/18-19 dated 13.04.2018 from universal traders, dankuni, but during servicing at barasat the country motors which reveals that the said vehicle belongs to bs iii model not bs iv. Requested to necessary action taken against this forgery. Arrange to replace the new one by existing....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — delayed delivery and false promises

 Sidd1987 on Aug 12, 2019
Dear re,
Before complaining i like to appreciate your re interceptor model.
So i purchase the same. Today 12 aug 2019 is delivery date promised by voyage motors kandivali mumbai maharashtra.
But only after call by myself they said, they are unable to deliver.
So my question is why they promised me 12 aug 2019.
I put all my work on hold for this delivery and stupidly telling to everyone that my bike is coming on today.
Secondly voyage motors executives don't knows the value of customer they just sell.
After selling bike, every time customer has to...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — service and spare

 Elavarasan Ganesh on Aug 12, 2019
I’m from tirupur. I have re continental gt. I’m not satisfied with spares availability in riderz showroom.. For each and every time i go for service it takes 20days for spares to come.. Why there is no spares available for continental gt??
When i go for service there is no spare available for gt.. They say it take 1week to reach riders showroom from chennai.. After 1 week they repeat the same answer.. They say we have ordered the spare but it is still not billed in chennai and it may take again 1 week.. Then again after 1 week they repeat same.. Now i have ordered the spare 20days before.....
Complaint comments  Read comments Complaint category Computers & Accessories

Royal Enfield — rear rim condition

 Abhishek Sarangi on Aug 8, 2019
I am Abhishek Sarangi from Mumbai and I recently purchased an Interceptor 650(Chassis No. - ME3P7A6FFK1021409). Its been a month that I got the bike and last night I faced a life threatening situation and so I thought I would tell you guys about it.

I was on the highway and was riding at no more than 60 kmph when suddenly my bike went into a pothole. Even after saving myself and the bike from a major accident(as there were lorries and trucks behind me), the rear rim faced an impact and got bent. I have sent my bike to the service station in Vile Parle and they are replacing the rim...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — flowing out of liquid from silencer with disturbing sound

 Gilbertbiju on Aug 8, 2019
I am g. Gilbert from palani working in southern railway palani. I bought re classic 350 ash bs iv (Invoice no. Inv[protected] on 08/06/18 from rajendran automobiles was prestigiously riding on it. Even after free service offered by ar motors, palani, it is observed that liquid is leaking out of the silencer, a disturbing sound is created out of it and unusual smoke is generating.
I am perplexed about this and would like to know the cause behind this. This re is my 'many year dream come true '. Being a faithful customer of yours, rectify my issue, expect a convincing reply and do needful...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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