Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 4%
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COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

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Phone:
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209

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
4%
Complaints
1630
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0
Resolved
57
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Royal Enfield Complaints & Reviews

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Royal Enfield — complaint regarding regular faults in my motorcycle due to improper serving of at service centre.

 amit203305 on Nov 14, 2018
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Motorcycles & ScootersRoyal Enfield complaint regarding not proper servicing of motorcycle
Royal Enfield — complaint regarding not proper servicing of motorcycle

1 Review
amit203305 on Nov 14, 2018
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Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — complaint regarding not proper servicing of motorcycle

 amit203305 on Nov 14, 2018
I purchased re classic 350 in nov 2017. The 1 year has been the worst experience with my bike. Regular faults are coming in my bike right from first day. I have done every servicing on timely. I have bought my re classic 350 from gujarat, dist bhavnagar. My bike number is gj 04 jh 9986.in this one year i have changed my bike chain as it was damaged. Today i came to know that some bearings have been damaged in my bike and it cost around rs:2500/. Inspite of regular serving why am i facing these problems in my bike. Am i responsible for it or the service centre. It’s the service centres mistake...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — vehicle is running unbalanced

 ramit2635 on Nov 14, 2018
I regret to inform you that my royal enfield 350 classic bearing reg no wb 38 ag 2761 having balancing problem on front wheel. I regularly serviced my vehicle at s. G. Automobile service center asansol which is your authorised as per institution of the said service center. I serviced my vehicle and paid. Still the problem has not been rectified.
I am an unsatisfied customer of royal enfield service. I hope that customer service of royal enfield take my griviance sincerely....
Complaint comments  Read comments [2]Complaint category Products & Services

Royal Enfield — unpleasant behavior of sales executive working at sharpline line show room, thalassery

 Intish vayalpurayil on Nov 12, 2018
Sir, i am very much interested to join re family and on 05.11.18 i have booked a bike by paying advance. On 12.11.2018 i have approached the above showroom for completing payment and delivery of bike. But, unfortunately no assistance was received to me from the above showroom executives who were very much keen at the time of canvasing and booking of bike... I have spent more than 1 hour for getting responses from executives even for payment. It's really painful to inform you about poor customer treatment from the above showroom. Seems to be ptactice more customer friendly approches by the sharpline...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — royal enfield classic 350, solo, airborne blue

 Anoop J Mohammed on Nov 12, 2018
I bought the motor cycle from marikar motorsltd. Thiruvananthapuram on[protected]. I was not allowed a test ride before delivering the vehicle. On the very first riding i experienced a right side pulling and feel that it is not safe to ride the vehicle.
I returned the vehicle to marikar motors and asked for a replacement. They took the vehicle to service center and repaired. But still the defect is there. I want a replacement or return of the money i paid....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — worst service experience

 harnaik kamboj on Nov 9, 2018
Workers were partial they said it would take 90 min but it too nearly 2.5 hours then when the time came to wash my bike they just half washed it and pulled it out to wash another bike who came after me and then they gave lame excuses i want u to contact me asap on my number [protected] really disappointed and i swere i will never ever again will go there rather i would get it repaired by a local serviceman n it was my first service and and the poorest ever experienced...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — defective bike provided

 Anurag896 on Nov 5, 2018
Dear sir,
Today 05/11/18 on the auspicious occassion of dhanterus i went to purchase royal enfield classic 350 chesnut from m/s shreya autoworld private limited, alambagh lucknow. All payment regarding bike i have already made by 03/11/2018. Today i went to take delivery of bike 3 o clock with my dad who is 58 year old. The bike was a gift for my dad from me. At 5:30 pm they have given the bike after all the paperwork which was having damaged tank and rear tyre guard was also bend. When we raise the complain to the showroom manager the manger has changed the bike given the ash white colour...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — re standard 350/ sprocket tooth have broken with in 5800km

 vidhun v r on Nov 4, 2018
I have bought royal enfield classic 350 on may/2018 from abc motors perinthalmanna. Now 5800km travelled and completed first two services on time. Now several sprocket of the chain drive have been brocken. I have lubed the chain every 300km properly. Never crossed 60km/h speed on my bike. The front brake stuck, rear brake hitting on road while taking smooth curves are the other two issues with the same bike....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — riders showroom, dibrugarh

 Pip67 on Nov 3, 2018
I was about to get a refund of 1381 on the amount i paid for the bike. They made we wait 2 month or a good 4 visits to get the cheque which bounched offcoarse. Now i live a tleast 50 kms away from the place and it's really difficult to go visit the showrrom every other day for such a small amount. Icontacted them and asked them to make the payment directly to my account since the cheque they provided me bounched. But they are refusing to and asking me to collect my cheque in physical which considering the circumstances is difficult. It's been quite a harrasment i have been made to face by the showroom....
Complaint comments  Read comments Complaint category Car Dealers

Royal Enfield — complaining about the service

 Sujoybose on Nov 2, 2018
I sujoy bose. A user of royal enfield  350 was very much dissapointed with my second serviceing at siliguri, sevoke road, oyal enfield showroom. They changed my bikes engine oil, but during my journey back home i saw that that engine oil is leaking, because the left the drain nut loosened.
Service date-31/10/2018
Service center - siliguri distributors...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — classic 350 engine noise

 gopalb264 on Nov 1, 2018
I have started using bike from 2015. It's almost 4 years bike. I did service as per schedule at re authorized center only. Daily usage of my bike is less than 25kms. From day 1, i have noticed engine sound and complained with re mechanic in chennai/bangalore & anantapur also but they used to say that no problem. From past 1 month engine sound become more so i gave in service center. Now they are saying that engine problem need to replace some parts. It will cost around 15/20k. I just shocked by hearing that number.

It's very pathetic. Worst engines from re....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — re thunderbird x 500cc mango colour

 aratik on Oct 29, 2018
I have booked the bike at worli showroom on 19th october by paying 5000 as booking amount on only one term that i want the delivery on 1st day of diwali which is 6th november. The onraod price was 243000/-. Took the finance from hdfc and got it approved. On friday 26th october i have paid the down payment of 45000/- and again confirmed the on road price and the delivery date where the representative said that 243000 is on road prices and i will get the delivery on 6th november.
On saturday, they gave me a call and said that now the bike is coming with the abs and we need to pay 17000/- more.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — wrong choice royal enfield!?!

 Prem_dxb on Oct 28, 2018
To whom it may concern… wrong choice – royal enfield!?!

I’m one of the customer waited few months and bought the royal enfield – classic 350 cc on last year.

Post the first service had always additional interaction’s to get complete the services…but till date i felt vibration is more and while ride there’s no support for foot rest… juddering back wheel.

Topical familiarities :-

I had serviced the bike at 12979 kms on 5th oct and explained that all my concerns are carried out & diagnosed all the problems, but within a week...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — thunderbird 350x change of mudguard

 Fahad Majeed on Oct 24, 2018
I got thunderbird 350 x but the manufacturer made a mistake in that because it’s mudguard is too small and we can go in muddy place the bike gets fully mud even a rider too so i request u to change that in your new product for customer satisfaction and i also need to change from your side as soon as possible otherwise i should go to higher authority...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — non reliable parts

 Prafful Jadhav on Oct 21, 2018
Myself prafful and i own a himalayan (2016 model - mh04hp8545). Purchased the bike on sept 2016 and completed around 22k kms. I have changed the cone set 3 times over the period and now the service center is asking to change the rear wheel sprocket... Sprocket change at such is early stage and that to for an adventure tourer bike is not a good thing for the brand royal enfield and the cone set i have changed thrice again raising questions on the quality of the parts used by royal enfield..
Kindly do something as i don't want to regret my decision of getting associated with the brand......
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — brahmi motors, udupi service complaint

 Mohit_Shetty on Oct 21, 2018
On 20th of october i dropped my bike off at “authorised royal enfiled servive center” that is brahmi motors in udupi, karnataka for the 6th paid service.

While dropping off i mentiond several issues like the slight valve tappet noice, vibration noice from headlight, chain banging noices and rear break squeek. Out of these all mentioned, only the general service was done.

No other repair was even attempted and when i asked the manager about it, his reply to every problem was “this is comman in royal enfield motorcycles”

So...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — louder sound from [re-350 std blk] engine in warranty still valid motor cycle

 Linu1991 on Oct 20, 2018
Dear sir,
I had purchased this royal enfield bike 350std blk [kl-07-cl-120] on 03/06/18 from royal enfield brand stores no 25/85a, koonamthai, edappally, kochi, kerala,. At idle the engine start to produce a unusual vibration and loud sound after first service. This was reported to re customer care manager and their team. They had serviced accordingly. But after again the engine noisy sound has become more louder than the previous time. During that time i had contacted the show room staff but they were not helpful. I am not using this vehicle for the last few months as it is very noisy....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — louder sound from engine classic 350

 vipeeshr on Oct 20, 2018
Hello re,
I have been owning classic 350 bs iv from 16/01/2018 [kl-59-r-3845]. At idle the engine start to produce a unusual vibration and loud sound after first service when riding above 40km/hr speed. This problem was informed to service centre officials on every time of service. But they are not ready to solve that issue.
When i consult workshop from outside who is expert in repairing re bullet, they told that loud sound from engine is due to the problem crank shaft, shaft bearing, connecting rod bearing, camshaft, rocker arm. They can solve the issue if i seek help. So i request...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — poor service while purchasing stormrider signals

 Suresh@1988 on Oct 20, 2018
Respected sir,
I m suresh patil currently employed as deputy superintendent of police in maharashtra state. The service provided to me by the gadhinglaj branch dealer (Pin code : 416502) was of extremely poor quality. Their response was arrogant and showed lack of hospitality. Such kind of service is not expected from a brand like royal enfield. To speak the truth i have lost the passion to ride that bike due to such service. The kind of training that is provided to the employees in such showrooms raises questions in our mind. I hope proper action is taken on the owner of that showroom....
Complaint comments  Read comments [1]Complaint category Government Organizations

Royal Enfield — I got damaged vehicle from showroom

 Julbin S John on Oct 19, 2018
Dear sir,

Last week i have received a delivery of re standard 350 from south west moto rcorp india pvt ltd, kasaragod, kerala showroom. Before reaching home i felt an extra sound from the engine on 4th gear through rough road and vehicle pulls toward right automatically when we take hand from handle. So i called the sales team and said the complaint that day itself. But they told that they are done the test drive about 4 km and did not found any complaint. So if you have complaint please visit us on next working day. So as per there voice i toke the vehicle to showroom next day itself....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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