Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 3%
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1834
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
727
down
232

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
3%
Complaints
1834
Pending
0
Resolved
62
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Royal Enfield related photos (261)

Royal Enfield Complaints & Reviews

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Royal Enfield — old oil was changed

 danielchristy123 on Mar 24, 2019
Dear Team,

This is to bring to uour notice that Myself Daniel Christy left my Bullet vehicle with Registration No TN07 CP 7779 at the SRI VENKATESWARA BIKE ZONE –Pallikaranai -Chennai Dealership for fifth service dated 22.03.2019 . I was charged for my Oil change, but when I received my vehicle and checked the quality of oil, it was black in colour, I wonder how a newly changed looks black, supposed to be in gold color, I conveyed my complaint to the Mr.Hari and Mr.Naveenkumar then Senior Executive Mr.Sriram, he send me a footage of my vehicle getting serviced, but its not satisfactory...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — booking of royal enfield interceptor 650

 Raaj Rane on Mar 24, 2019
I had done a booking for Royal enfield interceptor 650 paying Rs. 5000 and 21days ago i cancelled the booking filling their form for cancelling it.
now when i called the store in mumbai called First mumbai store their sales person akhil 1st recieved the call then after a while doesn't recieve my call.
i called up the store directly then and the people there say that the account team isnt there today.
while taking in the booking how did their accounts team be there to recieve.the booking amount then?

Booking number - BKNG[protected]
Payment done via Debit...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — mechanical service complaint

 Ganz Guevara on Mar 24, 2019
I serviced my bike lastfriday @chandra motors in Nagerkoil (Kanyakumari district) in tamilnadu...delaer contact:+[protected]

My bike was RE classic 350 black model2018 ..it's my first paid service(5th service)..after service my bike was issues & mechanical problems...before service not like that my bike...
Somany customers has adviced me not to service there..bcz they were not properly make company service..pls upgrade & enquiry their mechanical service...
Complaint comments  Read comments Complaint category Products & Services

Royal Enfield — complimentary helmet issue with chandra motors, nagercoil

 M. Rajeev Varma on Mar 24, 2019
Dear sir/madam,

Myself m. Rajeev varma recently availed royal enfield himalayan snow from chandra motors, nagercoil tamil nadu on[protected].
During purchase, i was told that there is a complimentary helmet form the company, but i requested to give any other item instead of helmet as i have already purchased other one. As there is no such option from them, i convinced.
When i went to showroom for helmet to pillion rider (My wife). Staff of the showroom denied to offer helmet of appropriate size. I. E, small (S). Adding to that they forced us to take the helmet which...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — service providers are not good.

 Shubham Rout on Mar 23, 2019
I got a new royal Enfield gunmetal in the month of October 2018 due to some problem my break were damage. I don't know what was the problem when i went to the service centre every mechanic told something different to me and couldn't give me the correct information about what was wrong.Atlast one of there mechanic showed me what went wrong and told me that disc wire has to be changed as it has been damage. I told them that it is a new bike how it can get damage after little conversation i told them to change it. They told that they don't have the stock and told ne that they will order it.After 12...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — refund my cash

 Airowater on Mar 23, 2019
Dear sir

My name is m. Deenadayalan i purchased a royal enfield thunderbird in sri venkateswara bike zone

Buying a thunderbird is my dream but now shame to buy the royal enfield bike

Now a days thunderbird name is changed to sound bird, noise bird, irritating bird

When i given my bike for first service i mentioned the engine noise but service center people said the noise is mandatatory

This word is acceptable or not for 175000cost bike if the noise in the silencer is acceptable but the noise in engine like share auto noise
Complaint comments  Read comments Complaint category Products & Services

Royal Enfield — complaint related to the service done in a authorised royal enfield service centre robo

 Navee Monteiro on Mar 23, 2019
I’m naveen monteiro, i’m reaching out to you regarding a very bad experience that i had got from “whitefield motors” services centre

I’ll really appreciate if you could help me resolve the dispute.

Below i’m drafting my experience in detail.

25-jan-2019 - my vehicle (Royal enfield silver colour reg number: ka17 ej 9444) broke down and i had reached out to “whitefield motors” for help in towing my vehicle.
It was so good of them that they accepted my request and came down to pick my vehicle.

We reached the service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — company has not refunded cancelled bike since 2015

 rakeshkumar12345 on Mar 22, 2019
I am RAKESH KUMAR a residence of police line SIRSA 125055 haryana
I have booked a Royal Enfield classic 350 from GULZAR MOTOR AGENCIES SIRSA by invoice booking order no.1524 dated[protected]
The bike delivery was expected to[protected] but agency failed to deliver it till[protected].After they fail to full fill their commitments I have cancelled my booking and ask them to refund my booking amount of RS.3000
But till today they have not refunded my booking amount .I am totally frustrated by the behaviour of agency's person .
I am writing you this letter in this hope...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — crank sound in 18000km

 Ks Sharatchandra on Mar 20, 2019
I have purchased my bike from jayanagar showroom, bangalore in nov 2016 and i have done my all servicing in royal enfield service center only. I m getting engine noise in my bike and while getting the bike showroom people had told me that any kind of engine service will come under good will warranty.

Please give me more information on this
Contact me on [protected]

Urgent help!!!...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — to change my speedometer glass

 preethi ramu on Mar 20, 2019
I have a thunderbird 350cc bike, this is 23 months old, now i face my speedometer glass is cracked inside, so i need to claim that part, all the free and cost service are did regularly, i ask the usilampatti royal enfield service center they said that part is out of stock to complaint through mail for the immediate action i have only 9 days to go end of warranty so please make it fast, [protected] this is my mobile no for any further enquiry...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Royal Enfield — bike not start and back type pun har in 4 days

 Vk8330 on Mar 19, 2019
Dear re,
This is to inform you that we have purchased rae classic 350 gun mtl gry.. On friday 15th march 2019
After that today bullet ll not start and back tyte punchar with any kills and pine.. It’s really insulting for re brand..
Pls look into this in 4 days ll not supporting and my work ll hamper..
Pls look into this and suggest wht we have do..
Thanks and regards
A vikash
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — silencer fallen down while riding and I lost it in new bike.

 Somashekar Melukote on Mar 19, 2019
While riding royal enfield (Its night time), in one of the down area, silencer has been broken/loosen and fallen down (Its all near pandavapura-chinakurali road), its was completely dark no light, after some distance i noticed a big sound came and thought may silencer has been loosen, i came to one of street light pole and checked by stopping vehicle. Silencer itself not there, i went back its was almost a kilometer., i could not find it and i lost it.
Its is manufacture defect if something fallen down like this without observation, how can i protect vehicle. Please help on this to reimburse....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — poor servicing and cost to height

 sanket1111 on Mar 18, 2019
I have purchased Royal Enfield Thunderbird 350X roving RED model in sep.18 (MH03CZ9916)
I have not ride it too long, but on Saturday 16th March 2019, I have went to Pune, and while returning, some abnormal noise I heard, but I found nothing after some KM gone, my bike silencer got detached from its fasting part.

for same I have to tie this by metal wire, pic. is for reff attached.

I have done by bike 3rd servicing on 2nd March2019, in same M/s . MOTOKRAFT chembur service personnel told me that all part will get tighten, but after that also I face this issue,...
Complaint comments  Read comments [2]Complaint category Products & Services

Royal Enfield — delay in delivery of interceptor 650 motorcycle

 Sabu Paul on Mar 18, 2019
Dear sir/mam

This is to bring to your kind notice that i had booked interceptor 650 ravishing red on dec 16th 2018 from electronic city motors hosur main road bangalore. The promised date was 90 days from the date of booking. As on today 90 days are over and when contacted over mail the reply is that i may get it on may end. Then too there is no surety they will delivery as since it's said you may get. I am really disappointed with their careless behaviour and not keeping the committed dates with the customer. Hence i need to register a case for this kind of negligence and avoidance...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — chassis is cracked

 Tushar Kapil on Mar 17, 2019
I bought a royal enfield classic 350. After two years of mild usage i noticed that the chasis of the bike was cracked. Ive not ridden the bike ever since as the company suggests that i will have to bourne all expenses approx 12000 for the chassis and 5000 labour. I believe my life is more important than this expense. But why pay for an expense which the company should take responsibility for i tried taking an insurance claim but that also got rejected. Im clueless what to do and thus requesting for help....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — bike break dawn on road

 Nidhi harish on Mar 17, 2019
Dear sir,

I have purchased bike 18th march 2018 in ess aar motors kotla south ext.
I am face in problem the in bike start in like missing, smog continuesly, & meter light not working purchase the bike.
Still suffering the problem bike permanent break down in 3 time on riding & exhaust bend pipe with silensor burn very bad conditions & i touching the bike by crane in 03 times on a month.
Right now my bike in service centre (Ess aar motors, neb sarai, ignue road, new delhi) on dated 13.03.2019.
But still i didn't receive any call by service center by confirmation.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — very poor service from the agency site.

 Nazim Multani on Mar 16, 2019
I am nazim multani, i am the customer of royal enfield. I purchase the royal enfield 350 classic chest nut red. During the purchasing time in agency the behavior is very poor from the agency employees. I requested to meet from the senior authority of the agency, but the employees say's we are the superior of the agency. The employees of agency is not supportive and helpful for the customer and charge the wrong amount of the extra accessories.
Al purchase the 8000 accessories including the leg-guard (Bumpar), the leg-guard original price is fixed from the 2250 in simple leg-guard but the agency...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — made scratches in my new bike in silencer

 areliv rulz on Mar 16, 2019
I went for a servicing today my turn was in 4 i was in market when they called and told servicing is done so, i went to get my bike and after payment they gave me gate pass and i gave that gate pass to the person in servicing center and they brought out my bike after checking thoroughly i saw scratches in silencer pipe and when i informed about it they put a black spray so, i am totally disappointed with them and i'm in delima about my next servicing...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — thunderbird

 Ajiz on Mar 16, 2019
Sir i purchase thunderbird model in june 2018 from chittaurgarh rajasthan. From last day its self not working after that my silencer bacame red hot when bike was running. Now bike is not starting i informed showroom but they not give positve response. Bike is 30 km far from showroom (Manglam showroom chittaurgarh). I call two time in showroom plz provide emergency service...
Complaint comments  Read comments Complaint category Products & Services

Royal Enfield — iam complaining about the inexperienced service done.

 Tej74 on Mar 15, 2019
I had given my thunderbird 350 for service at lamba service centre near subhas nagar metro station to mr abhishek the advisor at 3.30 pm on 14/3/19.
During the conversation mr abhishek was trying to increase the total bill by every way.
They took 350 rs for grease one part itself.
The front disc and plate were changed with my permission but the results were not satisfied, they changed the front bearing also for the same reason.
After 7.30 around they gave me a dirty bike and meter not working after the test drive was done, to which abhishek replied it says due to excessive...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Recently Discussed

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bike break dawn on road
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to change my speedometer glass
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poor servicing and cost to height
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bike not start and back type pun har in 4 days
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