Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 4%
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1516
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
562
down
188

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
4%
Complaints
1516
Pending
0
Resolved
53
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Royal Enfield related photos (203)

Royal Enfield Complaints & Reviews

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Royal Enfield — delay in delivering thunderbird 350x

 Madhanpac on Jun 21, 2018
Hi I am Madhan from Chennai, booked RE Thunderbird 350X on 12-MAR-2018 from I speed Motors, Ayanavaram, Chennai, they said 60 max waiting period, but now it crossed 100 days, while enquiring, thay said various reasons which is not justifiable, eg:paint not available in factory etc, now I raised complaint through customer care the manager called me the next day and said by Wednesday[protected] but no reply from them again I called customer and asked whether my complaint was open he said yesterday replied the showroom room person has informed them by 28 th he will deliver, see how he misguiding me...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — rc of motor cycle

 sshar3 on Jun 21, 2018
I have purchased royal enfield 350 cc from manmohan dealers at mohali (Near gopal sweet shop and kcf restaurant) in oct 2017, but till date i have not received rc. Every time when ever i approached the agency, told that we have send your papers to concerned deptt for rc. Seven month passed but nothing happened. Finally i approached govt deptt for rc and they are processing the file and i am also paying fee again for rc which was already paid during purchasing the bike.

Very bad experience with royal enfield agency (Manmohan motors). They are not helping to get rc. It is there work...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — authorized service centers does not have genuine exhausts and selling aftermarket exhausts

 mikynino on Jun 21, 2018
Hi,
This is anurag michael.
I have been searching net to solve my issue of exhaust that comes under the norms of indian government. I. E sound less than 90 decibles, no firing sound (Intentionally and unintentionally).
Finally came on the decision of getting royal enfield's upswept off road silencers that are their in every picture of classic on official websites too.
I have being calling most of the service centers to check if the exhausts are available with them or not.
Finally south delhi motorcycle service center that is in okhla told me that the silencer...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — re desert storm 500 missing problem

 jansar jas on Jun 20, 2018
Dear sir i have a desert storm 500 2015 model just one month ago the bike started mis firing and missing.
After i change the fuel injector battery plug but the missing still countinues after i took the bike markkar kollam re service center 14 june 2018.
Till now they cant find the problem every day i will call them they will tell one story vehicle reg no kl 16 m8912

Job card no 21931...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — given me 1 year old bike

 Sumit Koul on Jun 19, 2018
I had book standard 350 cc on Jan 2018 and get delivery on Feb 2018. My bike was working good but from few days it was missing then i went service center to resolve my bikes missing issue. But i get shocked when i get to know that from service center that this bike is a production of 2017 Feb month i was shocked i asked them how you know that they said from chase number sir. My bikes nut bolts is getting rusty paint is breaking up. The funny thing is that by bike running is just 3573 km. I had shared also some pics of my bike. Please dont become fool if you are planing to buy Royal Enfield bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — ripoff

 Afnasmp on Jun 19, 2018
I was facing a problem for my enfield 350 classic due to battery problm. And when i concatcted the service centre they came and took the vehicle by saying that they need to cheack it. And after that they called me and said that they need to change the battery led so it will be solved but after changing that also problem didn't solved and then they said need to change the battery. And it will coast 3500/- so i asked them to hold on and give back my bike so that i can replace it by myself. And then when i came to take the bike they provided me a bill of 750/- for the service as am not at all having...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — engine problem worst bike manufacturer

 Nikhil Reddy King's on Jun 19, 2018
Dear sir

I have purchased re 350 classic from the royal enfiled showroom (Go green motors) on 20.04.2018 and from the date i have purchased a little sound from the engine and hard moving, break down. From this till date i have visited to the service station 6-7 times but they had failed to sovle because their no authorized persons are in the service station. I have requsted the show room people but they have no resopne on the customers...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — royal enfield waste bike

 Nikhil Reddykings on Jun 18, 2018
Dear friends
I request u don't by the royal enfield bike. Which as manufacture deficits and no response regarding customers. I am also suffering from this bike which worth less bike after taking facing n numbers of problem and after spending more amount in dreambike it wrost response from the customer. Even this guys block the mail also and some noise coming from the engine, break down. Hard moving. I have visit service 5-6 times but no use...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — royal enfield thunderbird 350, servicing & bike review

 Sharanga Mukherjee on Jun 18, 2018
I have bought my bike in 2016 & since then the bike is giving me troubles. The engine has a knocking sound, recently the bike wiring was damaged automatically. The re authorized service centers are totally bogus. Nobody knows how to service & do basic maintenance. I have ridden 6000km in two years and my bike sounds like a 50 year old bike.

After 1st servicing i have told re that there is a defect with this bike & i need a warranty replacement but every time they have ignored my request.

Please guide me what to do in this regards.

My bike number is...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — royal enfield himalayan caught fire in running

 ankit angre on Jun 17, 2018
Dear sir,
I was riding a bike in lonavala at about 60km/hr in 3gear bike automatically caught fire.
However i managed to control the bike and stopped it.
My hand, lips & hairs of beard and head burned in flame of fire. How can you manufacture defective bike. And your quality member pass it.
These very serious matter you have to look after it. I would have lost my life.
Corrective action should be taken against it....
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Royal Enfield — bullet 500cc stealth black

 Ruby786 on Jun 17, 2018
I have taken bullet 500cc stelth black on 27 dec 2017 that bike is matte black after two months colour of the bike got faded. I have complained about this in virar sp wheles royal enfield service centre were my bike used go for servicing they informed us that they have marked mail awaiting for the revert it is almost 6 months now i have not received any confirmation....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — re form 8f

 Nikhil Reddy King's on Jun 15, 2018
Dear sir
I have brought my re 350 classic from go green motors. On 20.04.2018. Which as manufature default in the engine without check the show room people as selling bikes. And sound is coming from the engine hard moving and suddenly engine offing in the running. Just i have visited service 5 times and they have kept my bike 3-4 days in the service station but they fail to solve the problem it waste off money to spend on the royal efiled....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — accessory spoiling my bike

 mridul agnihotri hyd on Jun 14, 2018
Hi Team,

I purchased Royal En-field from below showroom on 24th November 2017
VENKATARAMANA AUTOMOBILES PVT LTD
13-6-431/d/82/2, Zafferguda, Moghal-Ka-Nala, Piller No. 88, Mehidipatnam, Hyderabad- 500028

paid ~5500 for accessories and within my second service, i noticed that rider bag damaged black color paint of my new bike. On top of that all iron of bag got damaged with rust too.

I mentioned these points to service engineer on second service and he requested to mention these to sales team. I met them and it was promised that paint related...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — chain sprocket broken twice in 2 years

 yoganandham subramanian on Jun 14, 2018
Hi,

Myself yoganandham from coimbatore. I bought a new classic 350 bike from royal enfield (Sheriff motor, saibaba colony) in june 2016. Now it has covered a distance of 23000 km.in this 2 years i have changed sprocket chain for 2 times.
I mean what quality are you providing. No warranty and no guarantee. Last time while changing chain i argued with the service manager (Address: 2, vijayakumar cotton press compound, v. K. Road, peelamedu, coimbatore, tamil nadu 641004) and he told me that new chain will give life time for min. Of 6 years but it didn't even lost for 1 years.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — efi motor on royal enfield classic 500

 aravindpjm on Jun 11, 2018
I bought my royal enfield classic 500 on 30/05/2017 from ABC motors perinthalmanna, kerala. Currently my bike has done 8796kms and done my 5th service on 5/6/2018. Today on 11/6/2018 my EFI pumps pipe which is being connnectoed from the fuel tank to the engine compartment is broken and the petrol is leaking all over my bike(video attached ) .There is a crack on that pipe and when i enquired it from ABC motors they are asking an amout of approx 8500 for the motor replacement and my complaint is that the efi pump is of a very poor quality and the main pipe from the motor has broken and they are asking...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — complaint your authorized dealers

 pardeep raj soni on Jun 11, 2018
I had some comp lent reding to my royal enfield classic black bs iv. This bike purchase from simran automobile - baddi distt solan h. P 173205 & invoice no inv[protected] dated 29.04.2018 chassis no. Me3u3s5c2jd145880, engine no u3s5c2jd106325

I have many time complaint to your authorized dealers about battery problems & oil leaking and some engine problem but i have noting response from his side. Every time he ignore me.. And i am surfing due to these reason. Please solve my all problems reading by bike

Other wise i will take a legal action angst your authorized...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — misfairing complaint

 Majeed kunnummal on Jun 11, 2018
Misfairing complaint while running time so many times informed royal Enfield service station ABC MOTORS VALLUVAMBRAM malappuram District . But no benefit for your company service I think the royal Enfield service station technician not eligible for our vehicles repair .MY REG NO.KL11BC8168 pls reply or respond me
email. majeedktm504@gmail.com
Mob. [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — pathetic service experience from teknik motors

 salinprakash on Jun 11, 2018
I wanted to bring it to your notice that i had horrible experience from teknik motors (Lakshmi puram, indiranagar double rd, indiranagar) bengaluru, karnataka.

Service related:
I have given my royal enfield electra (Ka-01-hm-4910) for service on 08/06/18 when they returned, i was noticed that my silencer got damaged by them and the letter "l" is missing from the petrol tank. I escalated regarding the same to the service in charge but no use, they refused to repair as they were saying the damage was not done by them. They didn't give me proper respect & response. They are good...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — worst services in kashmir

 amirabbas on Jun 10, 2018
I am really very disappointed by royal enfield services in kashmir.. They are very rude and even dont have spare parts as i need the racer set for my thunderbird 350. And shocker rings but they are saying they dont have.. I have to leave ladakh on 25th and i need that racer set.. Also the time since i have bought this bike they have never provided proper service. We are also emplyees and dont have time to visit service center again and again. They always refuse to give service to customer properly.. I have bought the bike for 1.5 lacs and still not given proper service.. Please look for my matter...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — service problem

 HariSankar1796 on Jun 8, 2018
I have serviced my royal enfield classic 350 last month[protected]. Today morning my bike was not started. Then i came to know carborator was not cleaned properly. I have serviced my bike in golden gas compound, no.259, b. R puram, peelamedu, coimbatore-641004. This is very bad to hear about this type of faults. It is completely waste of money and waste of time. As now i am working in a company i dont find time to fight with you people. This is my second time i am facing this problem in middle of road. I have attached the invoice copy. Check that and please improve your service....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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