Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 3%
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1006
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
270
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121

Fax:
Fax:
+91 44 4201 1719

Customer satisfaction rating
3%
Complaints
1006
Pending
7
Resolved
25
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Royal Enfield Customer Care related pictures (132)

Royal Enfield Complaints & Reviews

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Royal Enfield — Complaint about my bike HImalayan

 sundeepauto on Apr 25, 2017
Dear sir,
I brought a snow white himalayan from klasik motors hubli.
The day i brought have faced
1) engine heavy noise
2) over heating engine (Which tends to burn my foot very often)
3) hard gear shifting
4) noise in meter box
5) gear indicator shows false gear number.
6) heavy oil leakage from head side
7) heavy oil leakage from side covers.
8) mileage around 20km/liter
9) rear brake doesn't stop the bike at all (Have missed many times hitting the opposite vehicle).
10) cone set started to feel the play.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Oil leakage after 10 days of buy new TB 350 from saini motors margao Goa.

 Khalidpz on Apr 23, 2017
I purchased tb350 in the month of oct2016 from saini motors margao goa, after 10 days of buying the bike, i got oil leakage in engine and i complaint the same to service consultant at my first servicing, they (Service consultant) told me that they fixed the problem but again i got oil leakage, on 2nd servicing they again told me they fixed it.. But they didn't and now at 3rd servicing still same problem is unresolved..

I m highly disappointed with royal enfield product because it's brand new bike i purchased.
From the 1st servicing to 3rd servicing oil leakage problem is unresolved..
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Not getting bike from 3 months of order

 vishvajeet thakur on Apr 22, 2017
Sir i am order classic 350 (Red colour) from 13-1-2017. But yet i am getting bike most of people get bike who order after me... Agency giving my bike to order... Sir please take some action against agency... Most of the of the costumers suffer from this agency... Royal and field chindwara (M. P)... For further information call 7898048080... Address of agency :
Behind rajput petrol pump,
P. G. Collage road,
Near raj tyres,
Lal bagh,
Chhindwara,
Madhya pradesh - 480001...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Dealer not providing refund

 Rohitkaul87 on Apr 22, 2017
I had booked a thunderbird in feb 2017 from Allied Auto Agencies Dehradun but cancelled the same because the dealer was not able to deliver it on time. It has been more that a month from the date of cancellation but still the dealer is harassing me and not providing the refund even after so many visits. His reasons included that the staff forgot to transfer money and the check book got over etc etc.
Plz look into the same as these type of dealers are adamant on tarnishing brand Image.
Regards
ROHIT
7055611650...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Classic 350 GJ-18-ck-3030

 Mukesh.D.Suthar on Apr 20, 2017
Dear sir we are an authorized service dealer of tata motors ltd. We purchase our bullet since 1 & half year but there are so many problem in our brand new vehicle. Please take proper action for this. Bike just ran 9365 km. Your work shop adviser said to change all brake system, chain rings& gear mechanism. Adviser also told us that there is each & every bullet motor cycles need changes of chain & gear. We know that royal enfiled is old and highly classic rated brand. So please consider my above vehicle problem and consider in under warranty....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Classic 350 chain sprocket damage

 Aswin Asr on Apr 20, 2017
It's just been an year buying my classic 350 and 14000 kms have crossed. Now my chain sprocket is broken but I neither ride my bike harsh nor I take it to hills. I would like to book a serious complaint against this for providing low quality products for bike and also sometimes I can hear cam shaft noise from my engine. I complained about that noise in my first service but they didnt consider this as a serious issue. Another complaint is gear shifting noise and hard which is like a 20 year old bike very noisy and irritating. There three complaints are common among the customers whom I had discussed...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — My house number was not written correctly on retail invoice and insurance

 #aasim_khan on Apr 19, 2017
I bought my bike from sec 32 chandigarh gargantuan auto on 14 March 2017 but they wrote wrong house number on my retail invoice and insurance and when I went to register my vehicle at sdm office they refused me to register the vehicle because of the wrong address, and people of agency are bothering me from last 8 days. They are not resolving my problem, this is not my fault they did it wrong, please look into the matter as soon as possible other wise I will go to the consumer court to attempt the case against the company . It's been 40 days when I purchase my bike and due to not having my rc I also...
Complaint comments  Read comments Complaint category Other

Royal Enfield — Clutch plate complaint several times under warranty

 Rajesh Makina on Apr 17, 2017
Dear sir
We have purchase classic 350 cc on dtd 15.11.2016 saran motors gopalpatnam branch invoice no inv5917161700645 dt 14.11.2016 servicing as per the manual book we are doing in the secound servicing cletch plate complaint we approach to work shop saran motors they have change cletch plate after on 3rd servicing on dtd 17 03.2017 after that several times cletch complaint we are taken to workshop adjusted today also same problem workshop people check n given job no 2833 dtd 17.04.2017 know they are saying cletch plate gone you have to change at your cost it will be 5000 inclusive all...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Body parts and customer service

 Sagar Kanse on Apr 17, 2017
I bought classic 350 in 150000rs hard cash almost before 6 months from 1st service which comes in 500km im getting problems in chain sprokets lotsbof noice in chain, from 1st month of purchassing bike getting problem of body noice while driving bike suddenly some parts get loose and fall down on road also i got problem in rare break. After wash my bike i saw automatickly colour of tank and tool box pannel gone. And i already registered compalints for that but the executives of mahim service center has name abhimanyu kumar insult me infront of my family and other executives i felt very embarressed....
Complaint comments  Read comments [1]Complaint category Car Service Centers

Royal Enfield — RE Himalayan

 Sangram Chatterjee on Apr 15, 2017
Hi RE, I have booked my Himalayan on 29th of JAN 2017 and still didn't receive
any news from RE Voyage showroom, Kandivali, Mumbai. I am aware about that all the Himalayan bikes went for a BS4 technology but why you guys are taking so long to give me a proper confirmation for it that when the bike will come in the showroom, earlier when I used to call Voyage they used to say it will be start coming from 15th of April 2017, then they changed the date to 17th later they are saying 18-20, when I ask them why you guys cant confirm me the exact date so they say sir this is not our fault, Royal...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Why the clutch gear change while there was no problem

 S. Modi on Apr 15, 2017
Dear Sir,

With regards it is to inform you that I had purchased Royal Enfield model Thunderbird 350 - ES from Triveni Enterprises, Jhansi in last year. I have dropped our vehicle for service at their workshop but they have changed the clutch gear from my bike wheareas there was no any problem with it and after all give the bill to us for the amount of Rs. 7875/- with two time of miscellaneous labour charge. I am enclosing herewith the scan copy of bill for your ready reference.

I want to know that clutch gear has stopped the working in this sort period and how many...
Complaint comments  Read comments Complaint category Other

Royal Enfield — They are lying

 Kumaraesh on Apr 15, 2017
I'm booked tha royal enfield classic 350 black colour in Royal Annanmar showroom.It placed at Namakkal..they told we will deliver the bike in 40 days.But 60 days passed, , till now they can't delivered, , sales executive says wait for 5 days, wait for 5 days like this.But finaly they cant response to me...yesterday they said wait for again 20 days......
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Pathetic service (regarding repair of my bike hr 51-bl-8438)

 arun.tyagi on Apr 14, 2017
Dear sir,

This is regarding my bike whose registration no is hr51-bl-8438, bullet standard, owner name arun tyagi black color which i had submitted in your service center, sohan service center faridabad on 11/04/2017 as it had met with accident. Now i enquired about the status of repairs of my bike. The service center officals are telling that parts are pending and they are not sure when they are going to receive the parts. Ihave been continuously following them and not receiving any update from them. There is a marriage going to take place in my home and i require my bike on urgent...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — About Refunding of Helmet amount(Rs.1800).

 Abhilash Kumar143 on Apr 12, 2017
I bought Royal Enfield ThunderBird-350 dated 16-Dec-2016 and
invoice no. INV100068161701847 .
I had submitted my bill for helmet on 18-Dec-2016 with a cancelled cheque.
Regularly i am following for the status of the refund amount of Rs. 1800 but there is no proper response from Royal Enfield BADSHAHNAGAR SHOWROOM FINANCE DEPARTMENT.
Please Help!!...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Classic 350 black Chesiss broken Need goodwill warranty

 tilakrajbadgujar25@gmail.com on Apr 11, 2017
Dear All
Find some information by some reliable and genuine person that your company sent chassis to the dealer and showroom Incharge Mr.NARESH CHAUHAN- RAWAL AUTOMOBILE. .but the dealer SHIV PARTAP RAWAL onwer of ROYAL ENFIELD DEALER and in charge or manager N.S Chauhan. Begs be some.many in charge or in price of the chesis so I inform you dear sir company director or other administrative office of the company.and also they cover the first party and also take in favor of their own that is 1st party and they also written by him that when he sold the royal Enfield the chassis was find ok...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — RE Saravana motors, Hosur, worst delivery

 Nik - on Apr 8, 2017
I have booked RE thunderbird 350 on Feb 14, but still i am waiting for the bike. The response is worst, I nearly called 10 times but getting the same response that the bike will be delivered next week. They promised me that the bike will be delivery in 20 days but 2 months passed still there is no **** deliVERY PLACEd by them.. fully frustated and irritated by this delear. My recommendation is don't buy the bikes here in this showroom.. If any team or customer need to contact me for more details just ping me on nik23kin23@gmail.com....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Time taken for delivery of bike after paying the full amount.

 Abhilashmurali on Apr 7, 2017
I am talking abt Marikar Royal Enfield Thrissur Kerala. They are providing a very bad customer service. I am 0% satisfied with their service. I booked a std 350 bullet 2 months ago. They dont even call for informing me abt the bike has arived. After that, i payed the full amount by cash in their ofiice . They said a time period of 7 working days for delivary. I dont know what is the need of this 7 working days. No other vehicle dealer take this time for delivary . This is not the first time i am buying a vehicle. All other dealers will deliver the vehicle within 1 day after paying the cash. Feeling...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — CVS Showroom shutdown

 Naveen Kumar P N on Apr 6, 2017
See customer reviews in good for CVS motors bangalore and shutdown the showroom asap.

If you feel customers are important, i hope you will take action.

Worst experience every. Customers feel buying chocolate gives more happiness when compared to booking and getting bike in CVS motors. Pathetic.

I booked Classic 350 on Jan 26th 2017. Sales person "NAVEEN V" promised that he will give the vehicle within 1 month (false promise). He asked me to make the deposit money immediately.

Today is 6th April. I have not got my vehicle still. Moreover,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — No Engine Oil in Brand new Royal Enfield Standard 350

 Dashmesh Associates on Apr 4, 2017
It is to bring to your kind notice that I have bought a brand new Royal Enfield Standard 350cc ( registration no.- DL6S AV 6000) from reputed showroom i.e. Kays Auto (Derawal Nagar, Gujranwala Town, Delhi-110009) on day before yesterday i.e. 2nd of April 2017. On the very next day the bike started stopping automatically when i was driving it. This was repeated two three times. I thought there must be a defect in the engine. When i was watching the engine, suddenly my eyes stucked to the Engine Oil Indicator. I throughly checked and there wasn't a single drop of engine oil in the engine. I was literally...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Sheriiff Motors

 Iamshiv on Apr 4, 2017
Hi Sir,
I want to bring you to notice that I had booked Royal Enfield Electra 350(Silver) on 31/12/2016.As the date itself says the story, its been 95 days till date and Still have not been delivered with the bike.I have visited the Showroom for more than 20 times and every time I reach them they tell me that the bike will be delivered within a week and We will call you Shortly. On February end they told me about the BS4 engine update and we will deliver the bike before May end, the actual Agreement was a wait period of 59 days maximum.Kindly do make the allotment.
I booked the bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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