Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 3%
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1720
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
678
down
219

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
3%
Complaints
1720
Pending
0
Resolved
57
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Royal Enfield related photos (243)

Royal Enfield Complaints & Reviews

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Royal Enfield — bullet 350 standard service complaint javeens kottayam

 binoy4u2@yahoo.com on Jan 18, 2019
I travelled 60 kms to service my bike to Javeens RE Kottayam. They serviced it, on my way back home weird sounds started coming from the back of the vehicle. I contacted the service centre and they seem to be unresponsive and rude. Now they are saying that the vehicle had complaint. Which is a new bike and haven't even completed 2000 kms. The staff is now customer friend I suggest no one take their bikes to service with them.
Biju...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — complaint abt accelerate motors kengeri bangalore 560060

 Mohammed Navas p on Jan 18, 2019
Respected sir,
My Name is muhammed Navas im a Royal Enfield user more than 10 years.Im writing this letter regarding the Royal Enfield showroom bad experiance. Sir i met an accident in Bangalore on November 4th and i leave the bike In Accelerate motors kengeri 560060.The bike was in police statation and after all the settlement.i contacted the the showroom people and they told me their toe people will be late.u can bring the bike here.its nt far only 400mters nly.The bike front mudguard is full gone the bike not moving speedly.so i ask help from showroom (Accelerate motors kengeri)they...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — service center damage ma bike [Resolved]

 RA Y Y AN on Jan 18, 2019
Sir,
I have done 7 services completely. But my last paid service( 8th) the guys in edappilly service centre they told chain sprocket was damaged then i asked to replace them and gave 4000INR FOR 8th service. After on the returning way missing on acceleration was noted and horn and indicator was not working before the service horn and indicator was properly working. Then I contact service centre at that time those guys and CRM of edappilly service centre told that the electric kit was damaged 10000 INR required to replace the kit. No issues are found before the service entry the guys where...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — complaint about poor quality of silencer

 gopu krishnakeerthy on Jan 17, 2019
My Royal Enfield bullet classic 350cc black. (chasisno:ME3U3S5C1GM026152) that I had bought as my dream bike now I am facing a problem in my bullet after a kilometers of around 17000km I spotted some rustholes in the silencer of my bullet .I am extremely sad to see the condition of my bullet.The bullet was purchased on 17/11/2016 from M/s. Pinnacle Motors Thrissur. Kindly take steps to replace the silencer or repair the same as this is due to the poor quality of steel used for the manufacture of the silencer.
My nearest Enfield showroom is PVR ENFIELD at Palakkad .
Awaiting for your...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — thunderbird 350(2016 model) electrical problem

 Pritthish Ghosh on Jan 17, 2019
My name is Pritthish Ghosh and this is a very serious issue I've been facing since a long time.
My bike has been 2.5 years old now. There is no response on the speedometer and also the bike suddenly stopped and the start motor was ON even when I've turned OFF the ignition. This is went to an extreme position and I need a serious solution on this.

Please contact me with a solution for God sake at - (+91)[protected]....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — battery misplaced by the service center and blaming the customer showing the case that customer lost the warranty card.

 Sai Kumar Naidu on Jan 17, 2019
Hi Team,

I own a Royal enfield since 2009 which my father bought me. I have a very serious complaint as I was being cheated and humiliated by the Royal enfield service center manager ( Harish ) and Consultant ( Deva). Please find the whole story what happened and provide the best customer service and also take necessary action on the case -

I gave my classic 350 for service and also to check few other faults to the service center in Madinaguda. Below is the complete address -

Plot no 8 & 9, survey number 225, Madinaguda, Hyderabad - 500050.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — refund

 reachgaurav on Jan 16, 2019
I had booked a royal enfield classic 350reddick red. Due to several reasons from re the delievery was delayed due to which i changed my mind and decided to cancel the booking. After many request i got a cheque for refund which i paid at the time of booking. However the name printed on that was wrong hence i had to return it. Now it has almost been more than 6 months and still i haven't recieved my cheque. The dealer tells me that it is in process, the account team is not getting back to us hence we don't have an answer for you at this minute. Can you please let me know how can i proceed. Below are...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — defective parts sold by pratik re motors & harassing the customers

 Sibin Benny on Jan 15, 2019
I bought a royal enfield classic 500 stealth black from one of the franchise of royal enfield i. E pratik motors, vashi navi mumbai.
This was pre-booked in the month of february 2018 and the delivery was taken on june 9th, 2018.

Incident 1: pre-delivery formalities
Interface with: mr. Aashish (Pratik royal enfield-vashi)

This sales guy possesses the worst attitude that i have ever seen. He thinks he is on upper hand than the customer himself. He misguided me on ever single path of my pre sales formalities. The way this person spoke to me on whatsapp, while...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — engine noise, & fork sound

 Harry Srivastava on Jan 14, 2019
My vehicle is 350 gun grey abs registration no - up32kf2999 chassies no - me3u3s5c2jl318591 name - harikesh kumar coplaint is engine noise & fork sound
Today i am going to service centre shreya autowrold alambagh, telipuliya lko. And meet to service advisor consult to my problem but he say engine sound is same to other vehicle but i know sound is change, so service advisor creat job card and says check then delevrd. Sevice centre deliverd my vehicle after 3 hours and says sir sound is ok.
But i am not satisfied because i heard engine abnormal sound.....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — showroom

 Tuhail on Jan 14, 2019
I had an issue in my thunderbird x350, and i visited the showroom three times for the same issue (In morning the motorcycle doesn’t remain regular start, after starting it gets off and off and than goes for missing) same at the noon and the evening, i have complained three time for the same issue but the engineers failed to sort it out, that make me suffer a lot, plz it’s ma last humble request either sort the issue or i will raise the issue in consumer court....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — regards gear problem

 Anil Kongi on Jan 13, 2019
Dear sir,

I m shreekrishna kongi, my bike delivery on sep 9 2018. I m suffering lots of problems in your company.
1st problem is gear, when bike is in running mode that time is gear come from very hard, and bike evarage is very low, when i m going to 1 st service i tell hole problem to ur comply service manager, but no one given correct service in rohan service bijapur. Service is not good, please solve my problem as soon as possible....
Complaint comments  Read comments Complaint category Other

Royal Enfield — newly bought enfield thunderbird 350x complaints which are not yet resolved

 Suraj Sj on Jan 13, 2019
Myself suraj s j. I just bought a thunderbird 350x motorcycle in the last month within days a metalic part above the engine was rusted. Royal enfield was not bothered about the value of customers money.

Second issue

Siri am continuesly facing a serious issue in the front side of the motorcycle that is when the front wheel shock become active while hitting th gutter in the road there producing a hitting sound from the shockabsorber. It is very difficult to ride in this condition. We just informed to the showroom for clearing the defects but not yet cleared. The issue...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — svr motors service center bowenpally

 Kirankumar21 on Jan 13, 2019
Hi,

This is kiran i am using thunderbird 350 from past 5 years. I am experiencing worst services day by day by svr service center. If i give my bike for servicing they are creating new problems and asking us to pay for that. This is almost 5 or 6th time i am experiencing the same from them.

They are not trying to repair the item but asking us to replace the complete part and they are also creating more problems so that we will again go to them replace the part.

Need a immediate action on this and i demand a explanation and reasons for doing this....
Complaint comments  Read comments Complaint category Unauthorized charges

Royal Enfield — in sep 2016 I booked royal enfield classic 350

 Deeplatika on Jan 12, 2019
In sep2016 i was book royal enfield classic 350 at ostwal auto dwrka nashik for that i pay rs 5000 but due to my edical issue i was cancelled my booking and goes to showroom i submitted my original receipt their and they told me come in next week we will serve u cheque but when next i goes to showroom they not served me cheque or said where is ur recpt so plz look in matter otherwise i will complaint in consumer court...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — royal enfield thunderbird bike issue

 Manogaran1984 on Jan 11, 2019
I have purchased royal enfield thunder bird bike on 09 jan 2019 and i got a defective piece from brand store.

They put only 2 litres of petrol and told me to refill it in near by bharat petroleum and i did. I took my wife and 3 year baby with me and just escaped from the accident and i came back on same day and told them that bike is giving jerks and turned off automatically in road.
On second day store the representative got the same issue and he took it to service centre and told that petrol is not flowing properly and they had clean the carbonator as well and they the told...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — engine noise typrider noise

 Mohammed Wahid on Jan 11, 2019
I have 350 royal enfield classic from last 5 months i am facing problems with engine noise, on complaining they just service the bullet mobil change thats all again the noise comes.
Avik the service manager in austin kolkata outlet doesnot take things seriously after complaining thrice.
My bullet was kept for 12 days still issue not resolved.
Kinldy look into this as soon as possible as this time also they have kept my bullet for 5days but i am not paying single penny.
Warm reagrds
Wahid...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — battery worst

 Raj Kundra Soni on Jan 11, 2019
Dear sir,
My name is chandan kumar soni, i had purchased the royalenfield classic 350 silver, chassis no - me3u3s5c2jg222393, engine no-u3s5c2jg185686 from royal enfield shiva motors (Sidharthnagar up) in the year oct, 2018. Since that time i have been facing same problems of low battery not functioning properly due to negligency of authorised service center. Please note below mentioned problems....
Complaint comments  Read comments Complaint category Business & Finances

Royal Enfield — same problem persist even after 2 service and charging amount during free service period

 DINESH CHANDRA TIWARI on Jan 10, 2019
To,
Service headquarters, royal enfield, a unit of eicher motors limited. Tiruvottiyur high road tiruvottiyur, chennai

Dear sir,
My name is satish chandra tiwari, i had purchased the royalenfield classic 350 black, chassis no - me3u3s5c2jh253105, engine no-u3s5c2jh219329 from royal enfield erragadda, hyderabad in the year oct, 2018. Since that time i have been facing same problems of low pickup and battery not functioning properly due to negligency of authorised service center. Please note below mentioned problems.

Pick-up:-
Byke doesnot run...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — bad service they giving

 Satush on Jan 9, 2019
Dear team my name is sathish tm and my vehicle num is ka53 ev 6157 two days back i givan my bike to do full sercice.in sai ram auto craft
No 102/1 outer ring road b narayanapura pin code 560048. Service executive is very worst and is telling one thing doing one thing. Is putting double double bill pls check my invoice num and help me sli[protected]
Job card num rjc[protected]
Satish tm.[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — fuel tank and service delay

 Asif Raja on Jan 8, 2019
I've replaced my fuel tank in shivsolai motors royal enfield service centre chengalpattu, they've replaced me a faulty fuel tank and for that they've took 2 and a half months, i've not noticed it at first later when i've noticed i've taken my vehicle again there for replace the faulty tank. Now they've taken three months and now also the vehicle tank is not genuine. And my vehicle seat spoiled totally and i've been waiting for it almost 6 months. I would like to request you to support me to get back my vehicle in original condition and with all genuine spares with the lesson to the service dealer...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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