Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 3%
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1568
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
610
down
200

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
3%
Complaints
1568
Pending
0
Resolved
54
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Royal Enfield Complaints & Reviews

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Royal Enfield — brake cable is not working/engine is automatically raising

 Prasanna Chandran on Sep 16, 2018
Hi, i am prasanna holder of 2016 classic tan 500. I have sent my vehchicel to the mechanic shop (Sherrif motors ganapathy branch). It was 13th sep 2018 and i have taken back on 14the sep 2018 at 7.15 pm after the service over. They said my vechicel was running safe no parts need to be changed and the general service was done. I took my bike from the sherrif's shed at 7.15 pm and i came to know that the front disk break was not working at 7.30 pm. I just saved my life by god grace and immediately i drove the vehicle to the shed and i scold them why it was happened they said the cable maybe not connected....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — re classic 350. engine and body vibration.

 Bashyam Sathish on Sep 15, 2018
I bought the re classic 350 in april 2018 from bangalore.
The bike is giving irritating vibration after the second service (Just done 1400 km). Even after repeated compliant, they tightened the some nut and bolts visible outside and said that is all can do and the vibration is common in bs4 model because of the poor mechanism and reduced quality of spares. Trust me, this is what they said.
So i have bought a inferior product according to your service engineer.
The vibration i compliant is not the same which we come across in other bs4 bikes.
How i am i going to get...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — faulty engine royal enfield 350

 Dharmik2626 on Sep 15, 2018
Hi,

I have purchased my bike classic 350 black bs iv registration number : u3s5c1hg121264, chassis no : me3u3s5c1hg171018, model: 1800197 from the krishna wheels near naroda ahmedabad, after the 6 months of brand new purchased bike i started facing an issue of bike engine getting off while driving on road. I have made the complaint to get it repaired. I have been told that there was an issue with the filter they did changed the filter for the first time and gave it back to me; however, the issue wasn't resolved. I have informed them about the issue they took the bike again from me...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — royal enfield bullet

 Tushar Thukral on Sep 14, 2018
I have purchased a new classic 350 gunmetal bullet from amar autos vikas marg on12/09/2018 and from the day 1 iā€™m facing missing issues after scolding a lot to the showroom excecutives they made my bike repaired as the air pipe was pressed under the seat it was fine then for 10-12 kms but today morning that us the second day from purchase, the bike was not even getting started tried with kick and self start... Have also shared the bideos with the showroom.. When i did asked to replace my bike they denied. Like what??? Is a joke going on?...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — poor product and service

 sonuharry on Sep 14, 2018
I have bought a Royal enfield 500 cc Stealth black from royal motor Ambala cantt and have gone for first service at their centre at Ambala cantt. I have faced following problems.
1. Vibration at 60+ .
2. Starting problem with kick.
3. File indicator giving false information.
4. Wheels are not properly balanced.
But after wasting two days at service centre they reply it manufacturing defect and can not be resolved. I have given complaint to their customers care but after days they automatically closed the complaint without any solution..[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — stealth black 500

 Ashutosh singh9470 on Sep 13, 2018
I have booked my royal enfield stealth black 500 in sidhhi vinayak showroom located in patna and the date of delivery was on 17 th of september but today i call him and he replied that its isn't possible to deliver because of some reasons he had not call even once related to this topic and i wanted in urgent on 17th i have told him many times its urgent shame royal enfield its very serious topic if once booking has been done means the bike has been booked for me this was not actually expected and if action will not taken against this i am confirming you that i will not be silent...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — bikes bad performance

 Adarsh Sonker on Sep 12, 2018
It's been almost 2 months since i have bought my himalayan and i'm facing issues lot of issues
1. Battery got drained completely because charging fuse was not proper. I had to call rsa
2. Lot of rattling sound from engine i got it serviced yesterday but it started again today
3. Lot of noise from headlight or windshield.
I have almost ridden for 1500 km and had to go to service centre 4times. I'm wasting lot of time and money on this bike. I resquest u to help me out in this situation....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — road side assistance (rsa)

 Sid 500 on Sep 12, 2018
Hello my bike is classic 500.. Jh01ct 2496.. That is 7 months old.. I want to complain that here in ranchi rsa service of royal enfield is very poor.. The towing person r very lazy nd don take their work seriously.. On 11th sep towing people told me that he will pick my bike at 7pm.. Then they told they will pick it in morning at 7am again they told me due to of no entry they will pick my bike at 10pm but actually they were lying.. There is nothing called no entry in the morning here in ranchi.. They jus gave false statement and excuses of no entry because of their laziness carelessness igot irritated...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — manufacturing defect as to spy clutch, bad quality material of chain wheel set. company neglected to change in warranty period.

 Prasad Dhawale on Sep 11, 2018
Sir, i have purchased re 350 classic before 10 month from agrawal motors akola maharashtra. Vide rto reg. No. Mh37u1111
. Since 1st day engine has made very deadly noise while egnition start. I have made complaint to agrawal motors in that regard and also requested to change chain wheel set in warranty as 22 teeth of chain wheel has broken due to manufacturing defect and poor quality. Dealer and manufacturer in collusion neglected to provide service. After issuing legal notice. And constraint me to take legal action. Pl. Do needful urgently and assurance in writing in 24 hours.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — engine noise very worst

 Mani Kumar Petchetti on Sep 11, 2018
Hai this is manikumar
Rajahmundry
Andhrapradesh
Pin code :533103
I am recently 2 agust 2018 buying classic 350, my engine was more nice compare all other royel enfied my riders.. I am so sad to my classic 350 was faulty engine. Service center person was not giving solution recently done my first service he is always saying that noice was common but service mechanic also told to me engine was faulty. How cam i over came this issue other wise i will complaint to consumer court.. Thnak you..
[protected] my contact number...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — thunderbird x, tank royal enfield sticker not correctly sticked

 srinivasrao laguvarapu on Sep 10, 2018
We bought thunderburd x few days back, we found a defect in petroltank, ROYALENFIELD sticker was not correctly sticked, letters boarders we found the gum was not sticked, we asked the delear, they told its company defect, the bikes comming like that only, what can we do.we are sending one photo, in that name of royal enfield some letters are not sticked lower bottom we cant get the photo 4 letters are there...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — royal enfield 500cc

 sonuharry on Sep 10, 2018
I have bought a 500 cc royal Enfield. I have got following problems. Bike has vibration at 60. Starting problem with kick. Fuel indication given wrong šŸ‘Ž indication.Wheels are not balanced. Giving bulging sensation...service centre Ambala cantt for royal Enfield says this is manufacturing defect and can not be resolved. I have be contacted their service centres and customer care but no solution. My contact is [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — royal enfield 500 cc

 sonuharry on Sep 10, 2018
Hi this is harjinder singh. I have bought royal enfield 500 cc stealth black on 23 aug 2018.. I have faced following problem. 1. Vibration during riding due to wheels are not properly balanced then i contacted service centre ambala cantt roya motor.. They told this is manufacture default and it can not be resolved.. Second fuel indicator giving wrong indication.. I have also faced starting problem with kick.. They were saying this is manufacturing and can not be resolved. I have spent two days at their service centre for the same and same is entered in job card royal enfield service centre ambala...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — complaint against service

 Arghyarony on Sep 9, 2018
Hi i am arghya chatterjee from berhampore murshidabad pin 742101. I have a 350 thunderbird. And i continue my paid service in authrised service center. On 2.9.18 i complete my paid service and the bill happend 6956. I think this is very worst service center i never seen. There have only one guy name babai who know how to checked a vehicle but he didnot any service. And one name suvendu who change the parts without any asking of customer and sell them on black business. Till now my total service is not complete. I have major problem in chain and brake. Please take a action with them otherwise i put...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — delay in delivery of re himalayan

 sreehari.prasad on Sep 8, 2018
I have booked royal enfield himalayan - snow bs iv on 17th july'18 from sanjo motors, thaikkattukara, companypady - aluva -683106 showroom and i was assured that i will get the vehicle delivered within 30 days ie on or before 17th aug'18.

I was doing regular follow ups as i am currently stationed in pune and needed to get back to cochin for the delivery and i planned my travel to cochin as per the showroom delivery date,

As per the the showroom instructions i paid the full amount for the vehicle (Advance + bank loan+ bank transfer). And as per the records i have completed...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — complaint about kms automotives service centre, survey no:85/6 a2, nh 66 near ktc honda service centre kozhikode 673305

 Fahad T on Sep 8, 2018
From :
Fahad t
Kulakkandy (Ho)
Naderi (Po), koyilandy
Kozhikode, kerala 673620
Ph [protected]
Model of vehicle : classic 350 black 2017
Reg no : kl-56-q-3436

Sir
The 6th service of my vehicle was done in grace motors vadakara before 2 months. After service they pointed out that the mc kit of front disk break of my vehicle should be changed to ensure full braking capacity. On[protected] i approached the newly opened service centre kms automotives koyilandy. They inspected my vehicle and suggested that mc kit has to change. On...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — bike service

 Deepanshu Kainth on Sep 8, 2018
I have classic 350 purchase from delhi lamba enterprises showroom in kirti nagar my vechile no. Is dl10sv8256 owner name. Deepanshu i came to service senter to service my bike for advance booking the service advisor bike gave me 6 hrs complete and bike is 2nd service not for complete service only top up and washing..
Such a badly experience for me ever in lamba enterprises service station in kirti nagar my number is [protected]...
Complaint comments  Read comments Complaint category Other

Royal Enfield — delay for delivery

 Rupak Ghosh (Raj) on Sep 8, 2018
Dear sir,
I have booked a thunderbirdx 350 before 3 months from the delar of royal enfield at apollon motor - dhulagarh, howrah. 31 aug'18 i have completed my full payment after available there stock of my vehicle. They will say after doing temporary registration they will deliver my vehicle. It's ok, on 5th sep'18 at 3.15 pm i got a msg from vaahan for complete my temporary registration. But the salesman (Mr. Sourav) say he can't deliver my vehicle at the next day when i called him he say that the broker of that delar can't sent my temporary registration papers next day, it will take more...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — leakage from engine

 Prasanth AM on Sep 6, 2018
Sir,
I have purchased a royal enfield bike model classic 350 from kaizen motors, vytilla, kochi. I had a paid service in july at valliyathu motors muvattupuzha, after the service i found oil leakage from engine. We complaint about it to the service center. But there is no response from their side till now. So hereby i request you to repair the engine as soon as possible....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — engn

 tonyjangra on Sep 6, 2018
Hlo mne abi royal enfield se bike buy ki thi 6 months phle vo baar baar bnd hoti hai bhut baar chak krva li koi fif bi prblm hoti hai koi baat nhi krta kbi kuch bolte hai kbi kuch ab vo black duuaa bi dene lg gyi agr royal ki bike 6 months m duaa dene lg gyi too koi nhi lega royal is tha bst company fir bi ye sb ho rha hai plzzzzz hellpme my. Tony mob no.[protected]...
Complaint comments  Read comments Complaint category Other

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