Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 4%
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1328
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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163

Fax:
Fax:
+91 44 4201 1719  

Customer satisfaction rating
4%
Complaints
1328
Pending
0
Resolved
49
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Royal Enfield Complaints & Reviews

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Royal Enfield — worst service center I have ever faced till now

 Pradeep Thottempudi on Jan 17, 2018
Dear re team,

Not sure if you do regular audit of your servicing centers. There is one servicing center at gachiwoli hyderabad called go green motors.
Noway they meet customer expectation. They don't even do basic servicing like oil change service and water servicing well. Every time we approach someone there, he/she hands the matter over to someone else. The service is pathetic. Not sure if it is the case with every servicing center or this one is a special.

There is no point of selling good bikes, if fail to service it. If you think i am the only unsatisfied...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — very poor service from re service

 Kalyan Leo on Jan 16, 2018
I bought my bike on June 6th 2017 morning which is in kurnool and my hometown is 150km from kurnool so I bought my bike to my home evening I thought to go for a ride so I turned the key and its jammed the key is not getting on so I called to the royal Enfield store kurnool after two days they send a key set after all process so they sent old lock set I thought what ever the key it will be OK. So after going on 500kms I gave my bike to service centre #BALLARI after completing the service the condition was very worst and I got a problem which is jerking a lot then I managed to Doo days r going on...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — very poor service from re

 Kalyan Leo on Jan 16, 2018
I bought my bike on June 6th 2017 morning which is in kurnool and my hometown is 150km from kurnool so I bought my bike to my home evening I thought to go for a ride so I turned the key and its jammed the key is not getting on so I called to the royal Enfield store kurnool after two they send a key set after all process so they sent old lock set I thought what ever the key it will be OK. So after going on 500kms I gave my bike to service centre #BALLARI after completing the service the condition was very worst and I got a problem which is jerking a lot then I managed to Doo days r going on and I...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — royal enfield bullet es 350 - engine knocking noise

 Bhanu Ramesh Dhulipala on Jan 16, 2018
Hello sir

With great interest and passion i have purchased royal enfield bullet electra. Please have patience to read the complete mail to understand the kind of problems your customers are facing.

To my knowledge i have faced the worst experiences after purchasing royal enfield.

I have purchased bullet electra 350 with the subject regn no from one of your dealer vvc banjara hills hyderabad on 23rd of december 2016. I have been giving the bike for service in the same workshop regularly.

Day 1 of purchase was all fine. My problem started...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — manufacturer default

 Anif Mastan on Jan 14, 2018
I have buyed the bike re gun metal gray on 21st dec till the day condition was very good after 1 serviceof the same day i had bad condition on this bike curborater
Blockage, play on acceleter just rider 12 kms my silencer got burn in to some extent and i came know tat later (Uploaded the photo of tat) so please tell reason fix the solution for the new bike which i have buyed...
Complaint comments  Read comments Complaint category Loans

Royal Enfield — i am having problem in engine very 1st day which i bought my royal enfield 350 gun metallic bullet in karnavati motors (commerce six ro

 sandeep1919 on Jan 11, 2018
Engine noises - i have been hearing some weird noises from engine since day 1. The technicians from royal enfield say the noises will disappear as i put on more and more kms in the odo meter. Currently the odo reading is 4200kms and i don't know how many more kms i have put on the odo to make the noises disappear. Also i have been hearing some knocking sound from primary chain case, to which royal enfield doesn't have any solution.

Vibrations - i experience severe vibrations while riding around 80kmph. Literally i find it difficult to hold the handle. Till now no solution is provided...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — I am complaining about insurance claim

 sukhchain143 on Jan 11, 2018
Sir, i had given my royal enfield gunmetal grey for repair on 25 december 2017. But till they even started work on it. It is standing as i parked it. They just giving different different types of excuses. Please solve this problem immediately, i need it urgently
My bike is latest model of royal enfield this is classic gunmetal grey 350
They didnot ordered anything of my bike.
I want that my problem should be solved immediately, because, i need it urgently
I will be thankful for this favour
Thanks....
Complaint comments  Read comments Complaint category Insurance

Royal Enfield — quality of spares and service

 sivakarthik1988 on Jan 11, 2018
Royal enfield bike spares quality was very very poor, no long life, the products and spares are not "made like a gun". Most of the spares are wearied short duration with less usage, even if you are new spares also..

The corporate and their dealers are only looking out fuge profit only, not a quality of product, whether we are providing good quality of products to the customers or not the customers are really satisfied with their products, here i have seen to many complaints regarding to quality of product only, some of them faced issue in new bike also... Then

Why you...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — pick up problem in my new classic 500

 Harsha61reddy on Jan 11, 2018
In aug i bouaght classic 500cc in which after 1 month ihave noticed pickup problem and i went to nearest service center in gudur they said clutch plates are gone and for replacing they asked 5000 ruppes and i said the warranty period is not completed then they said we will put order and the product will reach after 15 working days then i went back and they said order is pending and said to come after 30 working days after that they are saying go to nellore service center they are blaming custmors and no proper replay to us...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Royal Enfield — service complaint: aravinduja motors, kattupakkam, chennai

 sivakarthik1988 on Jan 10, 2018
Hi royal enfield team,

Good day!

This is apaajith r (Karthikeyan) from chennai, i am owned re. Thunder bird – 500 cc (Vehicle number: tn 06 j 9029 - stone black) since 2013.
I have some engine more oil leakage and few more issue in my bike from last two weeks... So that to resolve this issue i went to aravinduja motors, kattupakkam, chennai.

I have dropped my bike on 6 th of january 2017, when i dropped the bike, the service executive has confirmed me your bike will be ready by 8 th december 2017. But so far, the bike has not yet ready... They...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — about insurance

 Dhaani Rukhiyana on Jan 8, 2018
Sales person at shri krishna automobiles mr akash made a fake promises of three years insurance and a discount of rs 10000 but after clearing the payment from bank he is now refusing to fullfill the commitment and the owner of the showroom is telling that his salesperson is right and we are saying wrong. I am very sorry to say that the prestigious name of royal enfield is being spoiled by the owner of the showroom. I am sorry to say this but now will not recommend any one to purchase from shri krishna automobiles. If you people really want to maintain your prestigious name i request you take action...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — standard, 350 engine tappet noise

 abison abraham on Jan 8, 2018
Sir,
My name is abison abraham, iam big fan of royal enfield bullet. Sir iam buying a new bullet stantard 350 from sanjo motors, pulluvazhi (Perumbavoor), ernakulam (Dis) on 02/11/2017 after complete the first service then compilent begins my bullet such as overflow fuel, engine tappet sound. Iam allready told the service aduvicer to these complient but not repare my bike or not givesolution for these problem. Sir kindly solve the engine tappet noice plese.. These are complient maid my bike iam hate my dream bike pese help me sir...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — speedometer not replaced

 Pravin Ramkrishna on Jan 7, 2018
Had dropped my bike for paid service, after the bike was serviced, the below mentioned faults came up -:
1) silencer cap sound
2) speedometer not working
3) handle bar jammed while turning.

After the above mentioned problems were reported and again the bike was brought to be checked, mr. Guptha at sri velavan motors said the faults would be addressed, and gave the bike immediately, (Still speedometer was not replaced) but again as soon as the bike was taken out as per mr. Guptha everything was ok, now when took out the bike the same problem persists.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — chain sprocket

 Mohsin Shaikh1 on Jan 7, 2018
Dear sir, i bought a new classic 350 bike from royal enfield in june 2016. Now it has covered a distance of 17000 km. Since last 2 days i am experience some slippage in chains with irritating sound and when checked it was found that some teethes of sprocket (Rear side) found in broken condition again, i have changed the chain spocket twice within 17000 kms i bought this bike for rs 1, 42000 + some attritional prices for accesories and for this cost it should give some minimum life to its parts. This is really disappointing and would surely like to highlight quality issues of spares in the bike,...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — delay on delivery by ranjeet motors, plot, no 232 sarvahara nagar kale ke dhai rishikesh 249201

 Saurabh Tailwal on Jan 5, 2018
..
Hey, i just wanted to ask u that whats the minimum time to deliver a royal enfield standard 500 bs4 after booking date...
As i have booked the bike from ranjit motors rishikesh on 26/11/17 and i was assured that the bike would be delivered within 10 days and then from 11th day to this day, they are just making excuses.

So kindly tell me what should i do?
After having so bad experience dealing with you guys..
They are doing fraud to the customers.....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — problem in bike

 lucky12184 on Jan 5, 2018
I have royal enfield thunderbird 350cc since 16 months & i was faced battery related problem from 2 months, i replace new battery two times but due to some electric issue both the batteries are died, i also visit service center (Krishna) at indore and they assure me that problem had resolved with the charges of 660 rs but after two days the new battery had died. I am very annoying to purchase this kind of bike & very dissatisfied with customer services. I want the solution fast....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — delivery is late :

 Rohitmicky on Dec 31, 2017
Sir
I here after a long wait of my re classic 500. On the time of booking dealer said delivery will be done under 3 months now 3 months completed but not delivered. Between these three month i am continuously in touch with the dealer they first give a date but on or before date they didn’t give any information i again contacted they again extend and gave a another date but same behave as in earlier case.
Customer handling is very poor they didn’t give a satisfactory answer. They told me to submit all payment to get a quick response for delivery i did same but not get delivery....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — himalayan bike replacement

 Hloo Bear on Dec 30, 2017
I bought the bike before one year. I done all the services correctly. Bike i used to drive is himalayan royal enfield. A lots of complaints i could found after being serviced. Mainly battery failure suddenly bike got stopped in traffic. And also the slow speed running suddenly stops my vehicle. I could not able to run this vehicle at town. Then the speedometer not working. Feed up with this bike. I need a replacement of new re himalayan bike....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — rear chain (100 pitches o-ring type)

 Hemnath R on Dec 27, 2017
I've own new Royal Enfield classic 350cc 2017, just in 3668 km they asked me to change chain rear, oil change and oil filter. But they charged for all, just being a consumer my question was how in 3000km the chain rear to be changed, not even in 10000km. Also they changed/top updated the oil for 2nd time and overall they charged 1572/- for servicing. It was not covered in free service coupon.

Dealer info below:

Sri Venkateswara bike zone
No 27 mylai balaji nagar, Velachery main road, ph no: [protected]

Also attached the service invoice for further...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — battery cover

 Hemnath R on Dec 27, 2017
I've been looking for a battery cover for my enfield electra 350cc 2011 model, till now they don't have the cover and advised that they sent an email to enfield factory but no response yet.

What consumer will do..?

Dealer info below:
Sri venkateswara bike zone - service
Velachery main road (Near kamatchi hospital) pallikaranai
[protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

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