[Resolved]  Star Cj Alive — DEFECTIVE FOOD PROCESSOR

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Sir,
This is with reference to above subject, this is to inform you that we have purchased one food processor model no FP-2663 through star CJ Network india private limited on 3rd October,2011. The detail of purchase is as follows.

1. Invoice no- U[protected]
2. Date - 03/10/2011
3.SL.NO. - SA 31060847
4.Dealer Name- MNM TRADING SOLUTION PRIVATE LTD., Franchise of Star CJ Network, B-147,SEC-10, NOIDA.

Since day one the food processor is not working. For demo, someone from Usha came on 11/10/2011 ( against request no-C11A1100938 DT.11/10/2011) . He told the M/C is defective and suggest us to do the complaint. We did complaint on 18/10/2011( C11A[protected] . Someone came and took the part of M/C and didnt turn up till 9/11/2011. On 9th we made the complaint again ref. complain no C[protected] DT. 09/11/2011. But surprisingly no action has been taken from company. Again we called customer care cell ([protected]) on 01/12/2011. The executive ask for two more days to rectify the problem.

Finally on 4th December Mr. R.V.Yadav came with defective part ( which they took on 18/10/2011), but were still unable to rectify the problem. In front of him we called up again to Usha customer care cell and spoke to executive, according to him, only Mr. yadav will do the rectification. If he is not able to do so, he (company) cant do anything. It was really a shocking answer to us.Now the problem is your service centre is unable to rectify the M/C and company is refusing to do anything, please suggest what to do. We purchased M/C on 3Rd October, 2011 , since then we are not able to even start the food processor. We are calling STAR CJ again and again but no action has been taken. Demo person also told us that as you have purchased this m/c from Star CJ, it is substandard , as they are selling defective substandard M/C'S only. We are requesting you once again to rectify the problem other wise you will force me to go to consumer court.
Mona Agarwal