[Resolved]  Star Cj Alive — non delivery of magic mop

Address:

Faridabad, Haryana

This is the story of highly unprofessional and unethical behavior of star cj towards their customer. To begin with, I had ordered for a magic mop from star cj and paid for it through my debit card on 11.10.2013. On 12.10 2013 I received a parcel of magic mop but in a totally damaged condition.[the parcel was absolutely wet and the free home care products were leaking] I immediately called up the customer care department of star cj. They adviced me not to accept it and return it tot the courier person immediately which I did. I also mentioned it in the invoice about the product brought in a damaged condition and kept a copy of the same with me (I’ve attached the scanned copy of the invoice below). Next day another parcel arrives and the courier person shows me the invoice which says I’ll have to pay rs 2, 190 cash. I t seems I had ordered for it. I was shocked !! I called the customer care dept of star cj and they said that I had ordered once again. I told them that I had already paid through my debit card Enclosed below are my mails to star cj.for the product and neither had I ordered for any new product. Till date no action has been taken by star cj. I have not received my product neither my money has been refunded. I have called and written to star cj repeatedly but they have not taken any action.[I have attached all my mails below] Today the customer care of star cj called me and are telling me it is my fault and I should have kept the phone number of the courier person. The customer care dept are very rude in their behavior and showing highly unprofessional attitude and harassing the customer. Now I’m going to take up this matter with a senior authority. First letter this is to bring to your notice that I had placed an order for magic mop on 11.10.2013.i had paid the amount through debit card. On 12.10.2013 I had received the order in a completely damaged condition .I had called up starcj customer care who told me to return the package to the courier person, which i did so.till date I, ve not received a replacement for the order. my order no. is [protected], docket no.[protected]. I would like to know the position of my order.I AM ALSO ENCLOSING THE INVOICE rina chakraborti flat c 603 kanishka tower sector-34 dt:16.10.2013 second letter this is to bring to your notice that I had placed an order for magic mop on 11.10.2013.i had paid the amount through debit card. On 12.10.2013 I had received the order in a completely damaged condition .I had called up starcj customer care who told me to return the package to the courier person, which i did so.till date I, ve not received a replacement for the order. my order no. is [protected], docket no.[protected]. I would like to know the position of my order.I AM ALSO ENCLOSING THE INVOICE rina chakraborti flat c 603 kanishka tower sector-34 dt:16.10.2013 third letter this is to bring to your notice that I had placed an order for magic mop on 11.10.2013.i had paid the amount through debit card. On 12.10.2013 I had received the order in a completely damaged condition .I had called up starcj customer care who told me to return the package to the courier person, which i did so.till date I, ve not received a replacement for the order. my order no. is [protected], docket no.[protected]. I would like to know the position of my order.I AM ALSO ENCLOSING THE INVOICE rina chakraborti flat c 603 kanishka tower sector-34 dt:16.10.2013 fourth letter this is utterly shocking that a company of your repute is unable to satisfy me and do justice regarding the magic mop which was delivered to me in damaged condition and was not accepted subsequently by me as adviced by your customer care department on 12.10.2013. I had already made the payment through debit card on 11.10.2013. inspite of talking to customer care department and writing to you repeatedly nothing has been done from your side. I'm also attaching the scanned copy of the invoice of the damaged product which was sent to me. this shows a highly unprofessional attitude from your side and a source of harassment to the customer. hope you take this matter up seriously or else i'll post the entire incident in social networking site !! my order no :[protected] docket no:[protected] rina chakraborti dt:17.10.2013 I am trying to attach the scanned copy of the damaged invoice but am unable to do so.