[Resolved]  Star Cj Alive — Partial Delivery of the Product

Address:

Pune, Maharashtra

I have placed an order online for Gilson Memory Foam Pillow from StarCj on 4th July 2011. There was an offer with the pillow ie, Buy 1 Get 1 Free Pillow and Assorted Face Towels. I have attached a screenshot of order. Along with I have placed order for Jaipan Hand Blender.

On 11th July 2011, I received my order. The courier person has told me there is only Gilson Memory Pillow in this, I asked him I have placed an order for Jaipan Blender too. He was not aware about it. I told him to wait till I open it. I opened the box, there was only one pillow and Jaipan hand blender. The other pillow was missing and other gifts too. Immediately I called Starcj customer care. I have told them whole story, the starcj executive has told me to keep that parcel, we will raise your complaint and our complaint dept will call you. I have to keep that parcel because I have already signed the receipt.

From last one month I am continuously following them and getting reply that they will resolve the issue soon. But till date I didn't receive my product. I have already paid for this product.

On 1st Aug' 11, I got sms that order has been dispatched. On 2nd Aug'11, I received Assorted Towels but they haven't send the pillow. When I asked them they replied we will send pillow later because all these gifts are from different company. So you will receive your pillow soon.

On 4th Aug' 11 they told that we have dispatched your product and suddenly on 5th Aug' 11, they were telling me that Pillows are out of stock, so we will send you once we will get pillow in stock.

Till date the situation is same. From 7th Aug' 11 onwards till today they are marketing Gilson Memory Pillow on StarCJ channel. I called them, the customer care executive has informed me that product is now available. But today ie, 9th Aug' 11, I spoke to their Lead, he told me that it is still out of stock. I am very confused with their varying comments and telecast on StarCJ channel. After taking money from customer they are not delivering the product. I want to raise a complaint against StarCJ and want to take an action against them.