Star Cj Alive — received tampered product

I ordered Softel Snack Maker online from www.starcj.com .Received tampered product on 11 feb 2012 with some parts missing, i launched a complaint which was approved on 16 Febuary and was told that the product will be replaced with 10-15 days. I recived a call on 28 Feb that it will take another 10-12 Days for the product to be shipped , but today is 20th march and the product has still not been replaced. I had made numerous calls to the company but i have not been provided with any escalation channel .