[Resolved]  Star Cj Alive — Delayed & Wrong product delivered No attending to the request

Address:

South Delhi, Delhi

I had placed and order of Javeri Pearls Kaya & Diya Collection after watching it on their Tv Channel on the 9th Nov 2011. The Payment was through credit card. On the 10 Nov i received a call from them saying that the CC payment has been cleared and i will receive the product in next 5 working days. I called them on the 14 Nov to cross check if the product was dispatched. At first they refused of any such order. Later a gentlemen named Umesh confirmed the order and apologised and told that it will be delivered in next two days.
On the 16 Nov i receied a call from Mumbai Customer Care, giving me the docket number[protected] of Gatti Couriers. They told me that the product has been dispatched and i will receive it by 22 Nov.
On the 19 Nov i did receive the courier. I signed the slip and opened the packet with excitement. OMG, the product was wrong...i have received some Rajshree Collection of Javeri Pearls.....Where is Kaya & Diya Collection???
I immediately called their number[protected] and happened to talk to a fellow called Naseem. He apologized for exchange of Rajshree with Diya and told me that Kaya was delivered to me on the 14 Nov. I was really furious and reminded him of that i had made reminder call on the 14 Nov for the product. How can it be delivered? As i was not satisfied by Naseem i called up again and spoke to Vikrant and told him that i wanted to speak to the supervisor. He said that all the supervisors are busy and will call back surely.....which never happened. He also told me that my complaint has been registered and forwarded to the concerned dept and i will definitely receive a call in next 48 Hrs.
Well friends i have note received a call till now and i am worried that i have made the payment and the payment is cleared by the bank. I called up again and wanted to speak to the supervisors but still none of them want to attend my call. I guess all sitting at StarCJ alive are . I purchased this jewellery fr my sister & cousins who are to attend a wedding in Mumbai on the 30 Nov. All are dependent on me...i do not know what to do...should i go to the consumer Protection Court and lodge a complaint?