[Resolved]  Star Cj Alive — No delivery of product and false claim

Address:

South West Delhi, Delhi

Dear sir/madam,
I ordered a 20L Whirpool Microwave grill on 22/10/2011 and my order no is-[protected].As per the StarCJ claims in the site as well as on phone and television the product should have been delivered by 5-10 working days.But still now also i haven't received my product and i face harassment by calling each and every day to customer care to get some answer but they are not giving me any solution they kept me waiting for over 3 weeks and the only answer they give is your order is not dispatched,we have wriiten your complain and my order shall be delivered within 3 days.But those three days are not coming anywhere soon.I have no problem in waiting but atleast give me correct answer that why there is so much delay.why there is no status available in my starcj accnt and why the customer care cant give me the correct status..each executive is giving me new answers and almost 5-7 complaints have been registered.I keep calling but the answer is still same.also i dont know the courier from where they send and the franchaisee is not givin any tracking or status of my product nor did i received any call from the company or courier for delivery confirmation and status.and finally they are giving me a solution to cancel my order but they cant give me any status. Either they give me assurance and tracking of my delivery or give me a contact of the shipping company or else i will file complaint gainst starcj to RTI act and also to consumer court and i will make sure you guys give me compensation for the wastage of my time and giving false claim.
Thanks & Regards,

Nirmal Mazumdar