[Resolved]  Star Cj — defective product

Address:

Delhi

hi have made online purchase of grill toaster through STAR CJ. They promised the replacement of degected product. whole product is defected.iam calling customer care fron last one week to get replacement of product. i have talked many customer reps bt they keep me on long hold with a promise tht they will bring their senior named SHIV online. but they dsconnected the call after waiting on long hold. this has been repeated many i do hv the recording of all the iberactions with customer servive agents..today i got a call frm mumbai the agent named sunny asked to courier the product to mumbai because they dnt hv service center in delhi.my question is y i should bear the cost of courier since its nt my headache if they dnt hv service centr in delhi .i dnt want any replacement nw i want money back..plz help me ..