[Resolved]  Star Cj — Harrasment & Humiliating behaviour

Address:

Hyderabad, Andhra Pradesh

Hi,

I am completely irritated with the way the customer service is dealing with their customer these days. This is regarding the product that I bought from Star CJ in Sept2011. It was Birla Classic Food Process and the order was placed on the name of Rohit Sharma (Reg. phone no. [protected]).

Not even a year that our product had stopped working and hence we had to call up the customer service (Mumbai) to find out the service centre in our city (Hyderabad). Mr Jaipal Reddy is taking care of the Hyderbad service centre who twice called us to his centre (Which is 2hrs journey from my place) but was unavailable. We complaint to Star CJ post which he was available. Mr Jaipal Reddy had committed to get the product delivered at our doorstep after the repair because he was not ready to give us as per time or convinience.
Its been three weeks today and he is not answering our calls or is conitnously disconnecting the phone. I called up the customer service of Star CJ to seek for help in this matter. Imran - the customer service representative and his supervisor Huzefa conveniently closed the call saying they will get back to me within 24hrs with whatever is the status. But I never got the call from them. After waiting for a day I called today to reach them and know where is the process stuck. I was conmnected to Mohsin who was not ready listen anything that I was saying and kept on interrupting me. While I was trying to explain him my problem, he continuously kept talking in between without having the courtesy to listen to me first. I requested him to connect me to Huzefa whom I had already discussed the matter with but he upfront denied doing it. He behaved in an insulting manner and humiliated me to an extend that I had to hang up the phone.
I would request you to please take up the issue and help me procure my product back from the company.

regards
Yukti Sharma