[Resolved]  Star Cj — Could not avail gift voucher

Address:

Mumbai City, Maharashtra

I had purchased a product from Star CJ Alive (TV channel). Along with the accessories that I purchased for around Rs,1750/- I got a free voucher of VLCC worth Rs. 1000/-. I was required to register with VLCC on a contact number that they had given. This number was not reachable throughout the offer period. As the offer was ending on 30 Sep, 2011 I called up Star CJ customer care number to inform them about this. They said they will revert in 2 days. On getting no revert I again called on 28 Sep, 2011. I was told this time that they will revert by 1800 hrs in the evening on the same day. When I requested for the complaint number for my future reference I was told they did not have any system of complaint numbers.

Again on getting no revert I called up on 8th Oct, 2011. The customer service staff conviniently told me that as the offer period was over he could not help me. Also when I insisted on speaking to his supervisor, he said the same thing. They kept me on hold for more than 20 min to just avoid me surely expecting I would get frustrated and disconnect the call. The surpervisor also said that he did not find any record of earlier calls in his system which I think they must have deleted if possible or generally refused to accept.

This is how Star CJ guys are fooling people.