[Resolved]  StarCJalive.com — non delivery of products

Address:

Punjab

Subject: Fw: partial delivery of products order [protected]-one product deivered out of three



Dear Sir
I have placed an order no.[protected] for three items with starcjalive on 18.10.2011 via net shopping. Three products ordered were home power laundry hanger, Sanjeev Kapoor Black Diamond Pan set and Leonardo cooking oil kit. The payment of Rs.5309/- for the same was made by credit card. On 28.10.2011 delivery of the product was made by Gati courier to my neighbourer. Next evening, i got a single package from my neighbourer. Retail invoice for all the three products was attached to receiver's docket copy. However, docket no[protected] was only for Home power laundry hanger item code 102566. I contacted Starcjalive at [protected] and Mr. Ganshyam was on the other line. I told him that I had placed order for three items but have received only one package. He said that i may open the product while he was on the line, I do the same and on opening the package I found Olive oil kit inside it. I talked to him for nearly 25 minutes and he said my complaint was registered and my order number itself is my complaint number. I also mailed complaint to starcjalive.I also contacted gati courier by giving the docket number and I was told that as the docket was for a single package, delivery of single product was made. The courier company received a single package from star cj alive and the same was delivered. there is no deficiency in service on their part and i may contact star cj.
Therafter, I contacted starcjalive several times, during first two months almost once a week but every time it was assured by the staff on line that my problem would be solved at the earliest and the products would be delivered to me. In beginning that is on 31.10.2011 and in 11/2011 I got a call from their seniors also but thereafter every time whenever I am placing my complaint except assurances nothing is being done. Even I got no calls from their seniors. I am totally fed up with this attitude of starcjalive.
I request your help to solve my this complaint and to get delivery of remaining products i.e. Home power laundry hanger, Sanjeev Kapoor Black Diamond Pan set payment for which had already made by me on 18.10.2011. Awaiting immediate response.
with due regards
Hardeep kaur.
HIG-947, Sector-70, Mohali (Punjab)-160071.
Cell: [protected], [protected].