[Resolved] Su - Kam — unsatisfied with the services on cancellation of AMC.

[Resolved] Su - Kam — unsatisfied with the services on cancellation of AMC.

S santosh from Delhi, Delhi Apr 1, 2009

SIR, I purchased Su - Kam invertor n battery of model UPS-LB(800vA), serial no-BOCL[protected] from Dhruv electronics located at WZ-246A, Block A, Uttam nagar, New Delhi.my customer ID-168591, CP-12225.I jst got my AMC done for a period of 3 yrs starting from the 9/2/2008 to 8/2/2011 from the Su- Kam person from the call center told me that they will solve all the problems related to the invertor and the battery bt now when the problem arises with my invertor's battery they just said that they are not going to do anything for the battery and we have to purchase a new battery.Even the person of the service station was rude in his behaviour.He was not knowing how to behave with the customer.so i am not happy and satisfied with your company services.i want to cancel my AMC of 3 year and want my money back so you just deduct the amount of 1yr from that and gave my balance amount back to me. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

angad

from Delhi, Delhi

Apr 1, 2009

Su - Kam — Battery Blast

I had purchased one invertor with battery ( both SU - KAM) of your company last April (2007), This year April 2008 the battery blasted causing a huge commotion with a acid like liquid substance flowing out of it which helped in decolouring my wall tiles, when contacted the dealer, he directed the company service engineer for inspection(held in May). Later there were follow ups and calls made to multiple people which all went in vein. Today when contacted the same service engineer he claims that a battery blast is not covered in the warranty. He refuses to povide any details of his higherups neither are their email ids mentioned on site correct.