[Resolved]  Su-Kam — Battery Replacement

Dear Sir / Madam,

Following quoted paragraph is the desperate attempt to shake the Su-Kam (inverter) management to wake up and do something to help me in coming out of the current suffering due to their insensitive & ineffiecient after sales services.

"My complaint no. is [protected] for the captioned case which has been registered on 17/04/09. However, my sad 'saga' has been continuing since March, 2009, when after 2 months’ o[censored]n-official follow-up with your dealer (Arcee Electronics) in Nerul, Navi Mumbai we didn’t get any support from your company and hence, subsequently lodged an official complaint with the dealer towards end of March, 2009. After a lot of suffering at our end while logically trying to explain your technical person/s (or so called engineers) that the problem lies with the quality of battery (which they agreed against proof finally) provided to me and nothing else, till date I have not got the replacement yet. Most painful thing is every time we called up Mr. Thomas at[protected] he requests for only 2 days and never bothers to deliver on his commitments. During my previous conversation on 2nd May with Mr. Thomas, he had promised me that the replacement would be sent latest by Tuesday, i.e. 5th May, 2009, unfortunately there is neither any sign of the replacement nor a courtesy call. Moreover, during my discussions with Mr. Thomas on 2nd May, 2009, I had informed that my family would be going out of the town for at least a month hence, we need the replacement by Tuesday. Considering that the warranty period is till 26th May, 2009, I assume it's a trick being played by your company in such a way that you can avoid the REPLACEMENT OF THE INFERIOR BATTERY supplied by you to us along with the inverter (which you claim in advertisements as your USP) free within the warranty period. As the replacement of the inferior battery is still eluding us and our pleas are not being heard by your responsible authority, we may not have any other option than to approach the right authorities / medium to get our voice/s heard."