Su-Kam — Faulty Battery

I have registered a complaint regarding a faulty Su-Kam battery Complaint N0 4149 mumbai three week back till now it has not been attended by any one.

I registered another complaint on 22 Aug no 171302 at help line national

Everytime i call i get rsponse some one will come next day

I had been a gulllible fool to purchase this product seeing the advertisement in TV of being environment friendly and paying a premium for it.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

SU-KAM — Please help

Hi,

I am Sandeep kumar Mishra, I had purchase Su-Kam invertor along with Su- kam battery 4 yrs ago(approx),

The battery which comes along with Su-kam invertor really gave very good service, It serve around 3yrs and

the time I had exchange it with a new Su-Kam mainteinance free battery it was capable of taking load of a 1 fan

and 1 tubelight for 45 mins approx.

The new Su-Kam Battery cost me Rs10500 and I had been informed that it comes with 2yr warranty

I had purchase the new battery on 9-4-2010 and now the battery is not able to run a fan for 1 hr.

When i register a complain I got the complain no. L/08/H/01/751

A person came , he checks and tol me that their is issue with the battery and we need to buy a new one.

When we told that it covers 2 yrs warranty then he told that it comes with 15 months free replacement warranty.

It is not possible for me to buy a new battery every year. Battery is just crossed 15 months and I request you to please

do a free replacement.

please contact me.

contact no. [protected]

contact person SANDEEP KUMAR MISHRA

email id sandeepmishra.[protected]@gmail.com
Dear customer,

We are extremely sorry if you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Sarita
Su-kam Executive
[protected]@su-kam.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Su-Kam
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    193
    Pending
    0
    Resolved
    41
    Su-Kam Phone
    +91 12 4417 0500
    Su-Kam Address
    Plot No. 54, Udyog Vihar, Phase VI, Sector-37,, Gurgaon, Haryana, India - 122001
    View all Su-Kam contact information