[Resolved]  Su-kam Inverter — Poor Service bad product

I bought a Su - Kam inverter from Unique trading co. in Noida on 1st April 2007.
I had been having problems with the machine from day 1, like low back up, battery water drying up in almost a week, frequent issue with the fuse etc. Till date I've called up there service centre atleast 15 times to report different issues.
On 24th August'08 I caled them again to report my problem for which the engineer came on 25th and told me that this battery is dead and need to be changed.
The battery is under warranty for 18 months from the date of purchase, however their service incharge for Noida and Gaziabad has told me that this battery cannot be replaced because the date of manufacturing for the battery is September'06 and there is some hidden clause about warranty which only the dealer is aware of, which surely is not my fault.

Till date I've made atleast 75+ calls to various senior people in Sukam's Gurgaon office, but nobody is able to resolve this problem. As a customer I am feeling cheated and neglected.
The current power situation in Noida has added to my woes and the situation is so bad that every day I have to spend atleast 3-4 hours in my car to calm my 2 year old son who is just not able to tolerate the heat.
Overall its a bad product and the service is pathetic.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


Yes you are right, sukam is a very iresponsible company and i am facing a poor service on a lousy product complaint no 3406, no responce since 23/07/08, only evasive replys.

Su - Kam inverters — Poor Service

We purchase Su- Kam invertor in april'07. It started creaing problem in oct'07, people from the service center came and correct it then after few hours card inside the invertor burnt out. service center people took the invertor with them and returned it after 1month, apparantely problem stil persists. We again call them they picked the inverter again and now its arnd 1.5 months they are not giving any positive reply. every time when we call them they keep on forwarding the call or give some different numbers of different persons. None of the senior authority is ready to talk on this issue.
I Totally agree, i have bought su-kam inverter 2 days back and now its not functioning properly, even when the power is there it is not passing the current to the lines. And when the power goes down it shows low battery and shut down. So I am facing constant power cut, even when there is power by the UP electricity board, because of this pathetic product of this low grade company.

Now i have removed that inverter so that i can enjoy the power supply at least for the 14-20 hrs a day, I request all of you to not buy any product of this company.

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    Plot No. 54, Udyog Vihar, Phase VI, Sector-37,, Gurgaon, Haryana, India - 122001
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