[Resolved]  Su-Kam — Complaint against poor service

Address:West Bengal

I had bought a SU-KAM inverter(Model No. 800VA Cosmic) & battery(150AH) on 21st March 2010, currently installed at 'LAKSHMI APPT' Flat-2, 1st Floor, 51/45. Dumdum Road, Kolkata-700074. Since then it has been observed that the battery is not performing as per its Amp-hour rating or as per the committed time of back up. Complaint was lodged several times in local service centre within the warranty period, service engineer turned up every time, but couldn't find the root cause of the problem.

Recently, again I had complained regarding the problem (which has taken a severe form). Now since the warranty is over now the engineer concluded that there is some problem in the battery.

I wrote regarding this to SU-KAM customer care (Mr. Raja Bhattacharjee), but they are giving stress on the fact that the warranty period of the product is over.

But, this is to be noted that during the warranty period, inspite of visiting the problem several times, the engineer couldn't find the root cause. As soon as the warranty period is over they are claiming that your battery is faulty and need to be changed by paying the required charges.

Seeking for your help.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


Dear customer,

We are extremely sorry if you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Su-kam Executive

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Su-Kam Phone
    +91 12 4417 0500
    Su-Kam Address
    Plot No. 54, Udyog Vihar, Phase VI, Sector-37,, Gurgaon, Haryana, India - 122001
    View all Su-Kam contact information