Sukam — Service Issue | |
Dear Sir, I had purchased a 1000VA Su-kam inverter on 6th May 2007 vide bill no 308. I have been facing problems with the battries. I had been repeatedly making complaints to the company on the issue. One of my batteries were replaced on[protected]by the comapny after repated remibeders and escallation from my end. Now the battries are still not working well and i am being told by the comapny to pay Rs3300/- towards replacement of battries which are under warrenty. We are being told that the battries that we are having are no longer available and hence other battries costing Rs3300/- more needs to be put in. Kindly interviene. Was this information helpful? | |
 3 Comments | |
Comments
Dear customer,
We are extremely sorry if you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.
Sarita
Su-kam Executive
[protected]@su-kam.com
We are extremely sorry if you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.
Sarita
Su-kam Executive
[protected]@su-kam.com
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+91 12 4417 0500
Plot No. 54, Udyog Vihar, Phase VI, Sector-37,, Gurgaon, Haryana, India - 122001
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I have bought Sukam battery (Model No.- HA 165C Serial No.- G 0206090) and invertor on 17/04/2007. The battery warranty is for 18 months. The battery stopped working on 25/08/2008. We tried calling all the complaint no. available to us but no one answered. Finally the dealer gave us a contact number and we lodged the complaint on 16/10/2008, one day before the warranty expired. Even though the complaint was lodged before the warranty expired they havent given us a replacement. Their technicians have accepted the fact that their batteries are of very poor quality and that many consumers in Mumbai are facing similar problems. I would want to bring to notice the rude and arrogant mannerism of Mr. Thomas, one of their Manager. I am considering moving to the consumer court regarding the same.
Regards
Mr. C.V. Rajan