[Resolved]  Suzuki Motorcycles India — Warranty claim issues

Address:North Goa, Goa

I had purchased a Suzuki GS150R on 12th January 2010.

The bike started having issues with the chain assembly after 3000 kms.
Evertime i complained the chain was tightened. After 18,000 kms the chain and sproket has given way.

It makes a horrible noise and I can feel the drag when riding the bike. The service centre suggested me to change the entire assembly at my own cost.

On lodging a complaint with the compny, they to say the chain is a consumable and as such isn't going to be replaced under warranty.

A chain assembly that cannot last even 20 30 thousand kms is surely a manufacturing defect or a result of improper servicing. In either case i'm liable for a free replacement under warranty.
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Aug 13, 2020
Complaint marked as Resolved 
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    Porvorim
    Goa
    India
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