Suzuki Motorcycles India Complaints & Reviews

Hello.
I had booked vehicle in the month of april this year. I had given in writing that waiting period is 35-45 days. After waiting for 2 months ( 60 days), I wrote an email and i got reply that still you have to wait for 45-60 days.

Aftrr discussing and waiting for almost 60 days, suddenly I got refund wihout asking us and without our permission.

I am thinking to go legally amd fight for this thing.

On 15.02.2021 I purchased SUZUKI ACCESS125-DRUM from Maanya
Motorcycles Pvt..Ltd, Pitambar Lok, Himayatnagar, Hyderabad-29,
for Rs.92, 500/-, Invoice No. Date : MM/20-21/0624 dt.16.2.2021
Dec.15, 2021 my vehicle suddenly stopped on the road at due to starting trouble and not started at all.
on 8.4.2022 the same problem of starting trouble when i went to Office.
Again after 3 days, ie., on 14.4.2022 the same problem of starting trouble repeated.
Even after 7 months the problem was not resolved and i am suffering a lot even after spending Rs.95000/-.

In Vichle milage is not a 50 kmpl current milage is 35 kmpl
Sales man tellin for 48/50kmpl
Butt comeing 35kmpl
In problem vichle digitel miter not workin good petrol miter lines
I do Tank full fiule showing miter line is only one line manager mr sujit is a layer man is a true

I have recently purchased Suzuki Burgman Street BT edition. When I purchased everything was perfect. In 10 days the seat lock got loose and while riding the seat makes noise. When I informed this at service centre when I took it for the first service they say it remains this way only. The seat is loosened with repeated opening of storage which I think is not a valid reason. In a month the seat got loose and making noise. I had my previous...

Dear sir,
I would like bring your kind attention that,
Yesterday my GIXXER 155 had a stum oil leak problem so I approched FAHIM MOTORS(KOLLENGODE SUZUKI) after service my vehicles problems is still remained as well as they claimed to me very high service cost. they claimed two side oil seal&dust seal cost is RS 650... today I bought one side oil seal&dust seal from palakkad GLOBAL SUZUKI it cost only RS 251only..,
With this comparison clearly understood FAHIM MOTORS(KOLLENGODE SUZUKI) claimed to me 148 rupees extra😡
Also Fahim Motor cahrged to me
Fork oil Rs 750
Labour charge Rs 350
Oil seal lock Rs 40
Totaly I spend RS 1790 for my vehicles stum oil leak problem but unfortunately that same problem started again so I call to FAHIM MOTORS(KOLLENGODE SUZUKI) explained my issue at that time they told me that, my in vehicles had aproblems so need to change stum it will cost around RS 2000...
it's very disappointed thing to me...
If my stum had a problem why don't they informed to me when my first approach??
Now i need to spend more than Rs 4000 for new stum and above mentioned things😡😡
Showroom details
KLLENGODE SUZUKI
FAHIM MOTORS
MM complex, palakkad road
Mettupalayam, kollengode-678506
Ph:[protected]
Mob:[protected]
As a customers we expecting better service assistant from you.
Regards
Prajeesh
Palakkad
Ph:[protected]

Hi this is Avinash Krishnasamy,

TN 45 BL 1929,
SUZUKI GIXXER SF Fi
2017

We need good service center for Trichy.
Whatever complaint i say they wont complete that work on my bike.

I need to visit again and again.

Recently i went to service center for Engine warning light Glowing on my
Gixxer SF FI.

Month before engine suddenly stopped on middle of highway.
I said all these things to Service Advisor while opening job card.

After service i got delivery on time but problem not solved.

They simply giving vehicle without proper inspection.

Once i leave a service center within 200m i got same alarm

again visited they saying no spare parts available.
So they didn't checked.

For these issues senior technician needs to check.

They need to say this before calling for delivery or paying bill.

Nowadays suzuki's most of the vehicle is FI but they are not having a enough spare parts.

Changed clutch cable on that day
No proper wire routing, not even a bolt tightened, local mechanic is much better, No responsibilites for technician.(image attached)

Every time i visit for service i need to struggle for 1 hour for while taking delivery.

Last time they removed Indicator wire didn't connect back.

If i ask abt the concern to the manager he is simply saying im Out of station.

I Didn't get a callback from him for that issue.

Its almost 15 days still i didnt get call for spare.

Im struggling with this service center & service team for last 4 yrs.how can i prefer suzuki bikes to my Frnds.

I am given 2nd service in Pondicherry AIR suzuki showroom they didn’t response the customer and delay to given the service bikes. I am not satisfied with that showroom

Am Rishi Jalan, owner of Suzuki Access 125, recently decided to buy a Suzuki Burgman I White and approached the local dealer - Radha Automotives LLP. Tadbund. I was buying this vehicle in the name of my wife Mrs Uma Jalan.

Since the vehicle was not available, we paid a booking amount of Rs. 2000 (issues receipt number - 729, dated 19/05/21).

However, we were informed on 12th June'21 that the vehicle has arrived and we can take the delivery on 13th June'21. Today morning when we visited the showroom, the list of charges was handed over for payment.

Rs. 1250 was mentioned as handling charges. We asked the concerned executive for a break up of the handling charges. It was informed to us that the said charge included PDI & logistics.

As per my understanding, PDI and logistic is a part of ex-showroom price. However, we asked the dealer to provide the components of the handling charges in writing which he denied to mention on paper.

Ultimately, we decided not to buy the vehicle until the breakup of the said charges are given in writing to us.

We however feel - your dealer is fleecing the customer by charging inappropriate charges. Kindly look into the matter as you have lost a loyal long-time customer due to a mere sum of Rs. 1250.

Im used my vehical 6 months, today i service my vehical for 2nd time and it is giving me same problem i cant start my vehical it was on and off service centre says it is an battery problem i have to at malad if my vehical was not start than how can i go at malad please arrenge battery with dolphin suzuki service than i can changed my battery over there. Please resolve this as soon as possible.
Thank You
Nihal k. Dahibhate
[protected]

Access 125 brought on30/10/2019 now have problem of starting by battery and by kick also. 5 th service done on 15/01/2021 battery given to me for checking and charging outside because they have no machine to check and charge at bellad hubli karnataka. On Monday I taken delivery of vehicle the started it by kicking for 7 to 8 times. I reached my destination after some time when I tried to start I had kicked near about 40 to 50 times but the scooter not started. My name is praveen surana my vehicle number is KA63L5620. My mobile number is [protected].so please go through the matter and solve my problem. Thank you waiting for your reply.

I purchased a Burgman Street 125 BS6 vide engine no. AF[protected] & Chasis no. MB8EA11DJL8142022 from T.T. Bera Motors (GSTIN- 19AGHPB0370R1Z4) on 18.10.2020. After delivery of the vehicle it is observed that the body parts on left side were damaged ab-initio and fitting was also not in correct manner. The matter was informed to the respective Showroom, however they are reluctant in resolving the issue, expected cooperation is not forthcoming from their end. Please note that the vehicle was released on receipt of full payment.

I therefore urge to lodge a complaint against the aforesaid dealer & demand for quick resolution of the issue, otherwise i will be compelled to raise to Appropriate Authority e.g. Consumer Forum.

please treat the matter as extremely urgent.

Contact no. [protected]

I have battery issue from last 5months I purchased burgman just befor 10months but your service center told me we are not responsible for battery issue they sending me Exide battery dealer
Exide battery dealer told me we are not responsible for battery issue you just go to service center I am fed up now I will never suggest to anyone to purchase Suzuki bikes worst service I have never face this type of problem....

Hi Team,

I bought Suzuki Gixxer 150 in 2017 from my colleague. Since then, I have been servicing my bike for every 3or4 months in authorized Suzuki service center and maintaining my bike in a good condition. I noticed self start, battery down issues recently and taken my bike to Suzuki service center. They asked me to change the battery since they don't have stock with them. I changed the battery and dropped it for service. They told me that Rectifier need to be changed so the battery charge will not drop and the issue will be fixed.

After taking my bike back home, same issue happened the next day and again went to them. They again told me all good now. This happened thrice in a week and I haven't received my bike yet. They are not telling me the exact problem and not sure to fix it.

I'm really not satisfied with the service & response from them and wanted to raise a complaint about the service center. Please find below the service center details.

Pramaan Suzuki, Adambakkam, Chennai-600088.

It would be really helpful if you can help me to get my bike back after fixing the issue properly.

Worst care and behaviour i have ever seen(Suzuki service center, Agarpara, kolkata)...today 3 July 2020 i called manager at 4.50 pm that my bike Suzuki sf fi 155 cc is getting off, so i called her [protected], she told me to bring at the service center by any how as very few technician is available no one can go pickup but even after reaching anyhow their about 5.15 pm she told today it cant be done and i have to go again back to home by pushing it for sometimes when it is not starting.Worst behaviour towards the customer i have ever seen.

I own a suzuki gixxer sf 2016 model two wheeler. I moved from hyderabad to bangalore about 2 years ago and regularly i get my two wheeler serviced at aryan suzuki varthur branch.in september 2019 i met with a minor accident and my bike had caused some damages which were repairable. I claimed the insurance on it and the total invoice amount was approximately 10000/-. Since then there was some particular sound coming from my rear wheel and was not going off. I was visiting the service center for atleast once in two weeks and they did something or the other to make the sound go and it never went till date. Recently they told that there is bearing issue in the engine and they did the repairs which costed me 6000/- approximately. So they slashed repairs of approximately 16, 000/- in total and the sound from the rear wheel still didn't go. The service center manager's name is ayyappa and the technicians literally know nothing. They're just looting the money from our pockets and they're not doing anything. I am totally fed up with this and i request/beg you to take action against aryan suzuki varthur branch. If there's any chance i would definitely tag along to show the sound coming from my rear wheel of the two wheeler as a proof.

I bought a brand new suzuki access 125 scotty from one of the renowned suzuki bike showroom in bangalore which is aryan auto agencies, mahadevapura dated on 28th oct 2019 with kotak finance but still i didn't receive my bike registration number. After multiple follow up with branch manager jagdish still no positive response from him.

Regards
Debashis baidya
Mob.[protected]

This is tridevavarma. Reg no:- tn19ak2455.
I bought my bike on nov 25, 2018.in athyuk suzuki - anna nagar, chennai.
But battery installed manufacturing date is february 2018.
Now the battery is not working properly. When i gave my bike to service in hyderabad, gem suzuki (Kondapur) confirmed that battery is not working and they gave letter to claim warranty.

When i claimed for warranty in amco batteries,...

Dear sir,
I am writing to express my strong dissatisfaction with your product.
In 2019 february i bought one suzuki gixer sf from your authorized dealer ‘
(Toms motors pvt ltd. Pathanamthitta kerala india)
After one month i feels problem on the rear suspension. After that the dealer replaced the rear monoshock by 3 times within 7 months. Finally they checked the swing arm also. But they cannot find the problem of vehicle. Now my vehicle is not good in running due to the rear suspension problem. The service manager in charge of kerala is telling that he cannot do anything without dealers response.

16/09/19
COMPLAINT LETTER

Dear Sir,
I am writing to express my strong dissatisfaction with your service.
In 2015 I bought one SUZUKI GIXER From your authorized dealer ‘
( Rajavalsam motors pvt ltd. Mavelikara Alappuzaha Kerala India)
But in that time I had got very poor customer sevise from their side
And the staff are very bad attitude to the customers,
The matter is one week before gave my bike to these service center for one small repairing.
Actually that was a manufacturing diffect, there is one small hole in top part of the petrol tank.
But in that time I am ready to pay the bill, but they are not ready to give me the estimate.
They told me that the amount should be around 4000. Then I am agree with that, ,
Next 3 day I don’t get any response from them,
Then they called me and tell that we are gavee your bike tank to outsiders for the repair.
And now the tank is brocken totally, u will pay 7500 for a new one plus additional.
At the time of transfer my bike to them, I clearly told then that, please don’t repair my bike withput my prior knowledge.
But they are not ready to listen my words&gave my bike to outside work shoppers.

I look forward to hearing from you within a week.
Thanks and regards
Vishnu prasad A
[protected]( Mr .aravindakshan
[protected](dubai) vishnu

I own a suzuki gs 150r (2010)
On 16th of november 2018 i made a call to the toll free number provided by the company[protected] to address my issue of part unavailability at my location (Mumbai).
Prior to this action i reached out to the authorized suzuki service centers (Dolphin suzuki & riya suzuki) in mumbai for the part availability through phone call but got negative response from them as the bikes production is stalled.
So on 16th of november when i addressed my issue to the toll free number your representative were kind enough to hear my issue and gave me a complaint number (T[protected]) and told me to wait for 7 days as somebody will contact me to resolve my issue. I made 2 phone calls on the same number on 27th and 28th of november 2018 for follow-ups regarding my issue as i never got any call from any one from suzuki india but on both the instance i was told i will get a call in 30 minutes from the concern team and i never got those calls.
I got a call from a sub dealer for part availability and told me i will get the part in 10 to 12 days but that wait went in vain as i didn't get any call from them regarding the part availability
I made 2 phone calls on the same number on 13th and 14th of december 2018 for follow-ups regarding the same issue but again on both the instance i was told i will get a call back but the same story continued.
There is no link or transparency between the company and dealers as no body knows what exactly is going on one says part will be there in 2 or 3 days and other says we will get back to you.
Very disappointed by the way my issue is being handled by the company.

आदरणीय श्रीमान जी,
वन्दन ।

मेरे सुजुकी स्कूटर 125 का हैन्डिल साइड चिमटा अपने आप चलते हुए टूट गया, जिसके कारण मेरा एक्सीडेंट हो गया (21.10=2018) रविवार को । जिसकी जिम्मेदारी सुजुकी कम्पनी की है। तकनीकी खराबी है। जिसकी लिए सुनें तौर पर कम्पनी जिम्मेदार है।

स्कूटर भरतपुर राजस्थान में बंसल सुजुकी से खरीदा था।

प्रीतेश गर्ग पुत्र श्री आर. एवं. गर्ग
96, कृष्णा नगर, भरतपुर, राजस्थान
मोबाइल [protected]

Dear sir
I bought one burgman from imperial suzuki, mira road (East) mumbai
It is around two months but still i have not received my seat covers. Earlier they delayed the process of insurance which is now a day's matter of minutes which they too full one month 10 day i. E., 40days. Now, the sales girl over there bhavna by name told two weeks that she will contact me and will soon be delivering me with the same. Today i called her in the afternoon she told that she will let me know... Now its 4pm she was not even picking up my phone. What should i do to get it. Please suggest these imperial suzuki personals even charge for xeroxs. Please suggest me or suggest something to them. My contact details are as follows.

Kumar bijay karmakar
[protected]
Mira road (East)
Mumbai

Recently i have visited super suzuki service centre in gurgaon for scooter servicing...
It was paid service, bit they did not even done single work on it... Even though washing also not done claiming that machine not working...
They harassed customer for waiting so much time, but did not inform after work done...
They not also grease the seat cover lock...
So cheap service and cheating...

There are many complaints as my bike had an accident on 10th of march 2018 and today is 15th of june 2018still my bike is left with stickering inspite of complaining to the customer care of suzuki they aren't doing anything yet i purchased my bike on 19th of october 2017 and by bike started rusting. Suzuki is the worst one they are troubling me since 1st service i am not satisfied with any of my service since purchased worst service centre in mira road and dealer too i complaint to the dealer he too is irresponsible and even the service centre plus the customer care
Inspite of calling the customer care 3times they are just registering my complaint on my first service they had broken my fuel cap and they did not wash my bike well after showing them my bike condition they told we don't have water to wash it again and they don't have parts available since 3months and still my bike work is pending with the stickering my bike is suzuki gixxer sf special edition please look into the matter it's now 3months and 5days worst dealer service centre plus company suzuki is just worst the dealer name is imperial suzuki n the guys name is shanawaz and imperial auto llp is the service centres name and there the guys name is vivek they both troubled me alot by saying come tom come n 3days and till date this is the issue and the customer care name of the two girls is dipti and sonali they just told me the bike will be done they registered my complaint but nothing is done yet my bike issue is increasing my battery too hot drained 3times and they dint have the parts so they painted n gave me n now i can watch blue part as my bike colour is ornange and black and my bike gets off automatically while riding on highway what if something happens look into this matter it's serious now i am just complaint next step is consumer court as it's almost 3.5months done so please click complete all my work

I have put on my access for 4th free servicing to dealer vijayalaxmi automobile at jalgaon. I went to take return my vehicle at evening, that time i inquired about the servicing was properlly done or not in the absence of me. He said done properlly. The attender works manager was speake with me have very arrogant nature. When i ran my access then i shocked. Servicing was not done from dealer vijayalaxmi auto. They have return my vehicle as it is.

To whom ever it concern,
I'm from coimbatore, tamilnadu, owning a suzuki access 125 bought on january 12th 2017, from the dealer karuna motors ganapathy, coimbatore - 6. I have a huge respect over a suzuki motor vehicles i have been using my old suzuki bikes over 20 years, but this incident made me loss of respect and quality over suzuki company.
Last wednesday (Sep 6 2017) while driving the mouth of the tyre was gone / broken and the rim got a bend... We asked the dealer for the service and about the warranty, there is no much response from the dealer they just said they can't do anything for this, the vehicle is not even 1year old but the quality of the parts or quality of the vehicle is too bad... Please help to solve the problem with the dealer.

My booking was deliberately delayed by the sales executive through Paytm where I was eligible for a 5000 cashback. I was promised by the sales manager that they would help me avail the offer on a later booking date.
On 10th May I happened to visit Karan Automobile, Raipur and had a discussion with the owner regarding the offer that can be availed on purchasing Suzuki Gixxer SF. As the offer was collaboratively provided by Paytm with association with Suzuki so booking needed to be made on Paytm for availing a cashback of Rs. 5000. Later on, I happened to visit the showroom at 7.30pm on the same day where I was denied a Paytm booking by the sales manager however they insisted me for making a cash booking and they will help me avail the same offer on a later date and gave me in written. On 10th May, when I actually happened to visit the showroom I was only made to avail a cashback offer of Rs.2500. Discussed this matter with the owner Mr. Devendra Singh Bhatia however he said it's difficult to get educated sales manager at Chattisgarh. As a customer, I was not treated the way I should be, my invoice copy was also manipulated for making a payment of Rs, 1, 06, 191 however I was earlier informed that I would be paying Rs.1, 06, 000. Is Suzuki going to pay for the loss of Rs. 2500 for giving license to such kind of dealers?
Suzuki being a brand with such malfunctions at the customer service level is degrading the brand value.

I booked an all new suzuki access 125 scooter from m/s. Sr suzuki motors, vadapalani, chennai by march 2016 looking at the advertisements and features of the vehicle (Keeping in mind the most reliable motorcycle engine maker brand suzuki). The problems i was facing were regarding the alloy wheels and accessories. The alloy wheels are seen in the advertisement and in the website but it seems the alloy wheels with front disc brake will be available only from june - july 2016. Why is suzuki motorcycles advertising with a salient feature and not able to provide it when the model is out for sale. I convinced myself on the alloy wheels and took delivery of the scooter with normal wheels on april 13th 2016. Needless to say, the scooter is good to ride till now. Now the accessories are received one by one. I got the body guard fixed on may 13th 2016 (The first service was already over by that time). I am yet to get the foot rest (Which is used by elderly people as a support to their foot), mobile charging socket (Which was in the advertisements too) and seat cover for this model. This is not the problem of the dealer who supplied the vehicle. This is the inefficiency of suzuki motorcycles which is not able to deliver things as promised or advertised. I request the management to take an action at the earliest in this case.

Best regards...

A first time customer of suzuki.

Accidentally i ran over a pothole in bangalore due to low or zero visibility and both the cast alloy wheel rim got bent, exactly a month ago. I feel it is due to low quality of alloy used. Does anyone else face the same issue ? I wanted the company to replace the rim without charges. I can't agree that rim won't falls under warranty. Similar complaint found : http://www.consumercomplaints.in/suzuki-gixxer-155-cheap-quality-alloy-wheels-c1...⇄

I had purchased a Suzuki GS150R on 12th January 2010.

The bike started having issues with the chain assembly after 3000 kms.
Evertime i complained the chain was tightened. After 18,000 kms the chain and sproket has given way.

It makes a horrible noise and I can feel the drag when riding the bike. The service centre suggested me to change the entire assembly at my own cost.

On lodging a complaint with the compny, they to say the chain is a consumable and as such isn't going to be replaced under warranty.

A chain assembly that cannot last even 20 30 thousand kms is surely a manufacturing defect or a result of improper servicing. In either case i'm liable for a free replacement under warranty.