I am a Tata VSNL broad band prepaid service user for over 3 years and the service of this service provider was average. My ID is VVV27.Recently when I saw my account I found an amount of Rs.650 was charged for value added service for PC security without my authorisation.
When I brought it to the notice of service provider the answer was thatsince the charges were debited the same can not be reversed and I may opt out of auto-renewal.
I vehemently protested againest this as abinitio it was a charge with out authorisation and tantamounts to unfair and unethical practice and amounts to deficiency of service. This amounts to gross voilation of TRAI guidelines as such call for immediate rectification of this lapse. If allowed to continue this unfair practice of debiting customers accounts with any amount without authorisation in the name of value added service. This amounts to virtual deciet for which the service provider has to hold liability.
Now through this forum I once again call upon the TATA broad band to desist from such unethical practices to lower the image of TATAs and redress the greivance forth with.
BVVVSatyanarayana Was this information helpful? | 
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