Tata Broadband — Worst Services: Company is refusing to refund the amount paid in advance

As I had to travel to UK, In a hurry i opted for TATA Broadband connection via cable at my house in Hyderabad for my aged parents and bette half. It is the worst ever experience my family and me are suffering with. It is a prepaid connection and we had paid them 6 months advance. It is always down and when ever you call the customer care - the service is just sick. The attitude of service staff and techical staff to repaire and resume the connection is beyond a tipical government working attitude. They have plenty reasons to tell us why it cannot work properly. I have requested them many times including their SO CALLED APPELLETE AUTHORITY for action and refund of money - BUT SURPRISE, NO PROPER RESPONSE EVEN FROM TATA APPELLETE AUTHORITY OF HYDERABAD AND THEIR HEAD FROM MUMBAI.

the only way can do is try calling the tata customer care or visit nearest tata office, I faced a lot and even now, I keep receiving errors on network but its getting better.

No connection it's more than 15 days

It's more than 15day days, all the documents, and information submitted but still nothing, CFA no activated[protected]. The worst service provider, worst customer support .