Tata DoCoMo Complaints & Reviews

Mobile Number: [protected]

I have been receiving some cricket updates since a month, and without notice I was charged Rs.10/- for the so called 'Chhota Cricket Pack'. Please note that I DID NOT SUBSCRIBE for this pack. I contacted their customer service executive who said there was nothing he could do. So I sent a message for unsubscribing for the service as directed by him. On 25/06/2010 I received a message that said I will be charged Rs.10/- for this pack, so I contacted the customer service and they said that they have unsubscribed me from the pack, so I left it there. On 26/06/2010, I have again been charged Rs.10/-, and ridiculously enough, their customer service informed me that I subscribed for the pack on 26th June at 1.15pm, which meant I subscribed for the pack as I was speaking to him. Now he again pulls a long face, says there was nothing he could do, the money gone is gone. I don't understand why I should bear loss for a mistake on THEIR side. They say this won't happen in future, but what are they going to do for what has happened NOW? I didnt get a response from them yet.I demanded a REFUND of the deducted amount.

Now they told me that I will not get the refund and told that this is what he could do.

Further I received a SMS that told me that I do not have sufficient balance for deduction which means if I recharge, they will go on deducting.

Even after unsubscribing(I never subscribed), how could they deduct? Recharging for my use or for their benefit without usage. "A SHAMELESS NETWORK."

Please give me legal support to get my money back.

P.S.: DO NOT JOIN TATA DOCOMO. INDIA'S WORST NETWORK. NOT TRUSTWORTHY.

Hi,

My name is Chandra Reddy from Hyderabad. I have got a Tata Docomo Prepaid SIM card with the number [protected].
The service provider automatically subscribing what ever the alerts available to and deducting the amount.
They have deducted almost like 7 times as of now from March. I have mad 7-8 complaints and customer care guys do not respond properly and showing like it is an Server and have given 10 rupees.

So i want to take it legal, because error do not happen all the time.
Please suggest me what i have to do, if i want to proceed legally.

Thanks and regards
Chandra Reddy
0091-[protected]

On 1st of July 2010 I got a message saying:

"FREE 2GB INTERNET for 30 days @ Rs 48 only! Dail *141# to activate or rush to your nearest retailer. For settings SMS INTERNET to 52270."

So went and recharged for 48 rupees when my phone had around 4 rupees of balance.

After recharging I got credited 48 rupees of balance and + 4 rupees ofexisting balance. Now that I have around 52 rupees balance. I activated 2GB GPRS PACK by dailing *141# and 48 rupees is now debited from 52 rupees.

Just after activating, I started browsing and checking mails. All of the sudden, my remaining balance of 4 rupees vanished. So I called the customer care & spoke with them.

First call:

Agent: Can you give your num and name?
Me : ofcourse my num is 9035***** and name is Sreejesh Suresh.
Agent: what can I do for you?
Me : I explained the issue.
Agent: when did you recharge?
Me : Just around 9 pm (IST).
Agent: Ok stay online, while I put you on hold.
Me : Ok np.

But by now he disconnected d call!!! zzzz... This can make any normal person irated and angry.


I called Again:

Agent: Introduced himself and asked my details(as usual which the other guy did)
Me : I re-explained the issue in detail.
Agent: Hmmm.. It seems that there has been some network error with us. We are sorry for the trouble.
Me : So what do I do now?
Agent: You can wait for some time and then try again.
Me : Ooh man that's okay I can try later, but what happens to my money and time I spent on this?
I'm in the middle of nowhere and I don't have any balance left to call someone to help me out!!
Agent: Ok I can understand that you are nowhere!! and There will be no refund from us. Acording to our policy we cannot refund your money.
Me : But there has been no error from my side and why sound I bear the loss?
Agent: That is no our problem. We can only help if it is listed in our refund policy. However, you can make a complaint and wait for nothing!!...
Me :Man I can understand what you mean and even I've been in customer support for Sony U.S but we were ever aloud to deal with a worried customer in this way.
Just imagine how angry I should be at this time by wasting my money and spending my precious time.
Agent: Oh I'm sorry I can't help you in this situation.
Me: tranfer your call to your serious or supervisor or who ever who is responsible for customer support.


By this time, the call duration was around 18 minutes. I waited for the other person to pickup the call....

I waited....

Waited....


And waited @ midnight 2:57 IST. But even after 27 minutes, no one attended me.
So I made a parallel call by putting this call on hold.

I spoke with one agent and informed him that I've been put on hold for long time now. My call is already for 27 minutes. He says that they are attending another call and my call will be attended soon.

I said okay, I wait whatever it takes :(

Again time pass by, an by now the call duration is around 42 minutes, and I made another call to customer care while this call is on hold.

They repeated the same and I was really angry but I cntrolled myself. And the guys who picked the call, was just explaining me about the internet plan while I've already activated it.

I said him that I dont want any details or any t hear from you. Just tell your serior or supervisor to pickup my call...... ZZZZZZZZZZZ


And guys please note that the call by now my call is still on hold while I'm still typing this message. The phone is kept on loud speaker on my desk in front of me.


Let me check how many minutes it is now.

OMG it is now 1 hour 13 minutes!!!!


This will be a guinness record for the longest waiting time given for a customer by any company.

I thought let me wait until by phone's battery is completly depleted. Even if I don't achieve my gola of refund, I can at leat get listed in Guinness World record for the longest time beingg waited on phone to get help from a telephone service provider. lol :)



Some facts for your info:


* According to UN, India has more number of telephone users than the total number of sanitary for the extite population.


Just check these links:
http://www.deccanherald.com/content/63962/more-cell-phones-india-toilets.html

http://www.siliconindia.com/shownews/India_has_more_cell_phones_than_toilets_UN-...⇄

http://www.google.co.in/search?q=india+has+more+number+of+phone+than+sanitary


* Tata Docomo (The telephone company which I was using) Became the number #1 telecom company in india in just a span of 2 years.
* Industrialist and corporates are exploiting the people of india with promises unclaimed, and by charging for each bit of small services they provide.
* There is no stire rules or Goverment authorities(alive) in India to control or overpower any of the corporates (All mouthshut and bribed).


ladies and gentlemen who are reading this must have had some or similar experiences with telecom companies and companies exploiting people.

Hmmm... My phone's battery might end up in few hours, It is now around 1 hour 42 minutes while I'm writing this line after a cup of coffee :)

My Name is Dushyant and I buy a Tata docomo sim card Date:-16/06/2010 and I bought use for internet surfing but I use only one day internet surfing this date 16/06/2010 only one hour and next day to till day not use so ................................. and problem again to again and no response from tata docomo customer care and also retailer and dealer

Dear sir


Kindly advise me to take corrective action for the harassment / financial loss caused to me by Tata docomo.




My tata Docomo number is [protected], prepaid mobile and my name is SK Vashisth. I am pained to inform you that Tata Docomo is cheating me repeatedly . It is a campaign to deduct talk time unilaterally without initiation of any from my end.

First I received a sms from 54321 that I quote “ you have been successfully subscribed to weekly sweet nothing alerts . you have been charged Rs 10 and your service will be activated within 24 hours” . this message was received on 23 Jun 2010 at 02:09 PM.

I Lodged a complaint with customer care vide complain number GBL09201155 and my money was returned on 24 Jun 2010.


Again I received a sms from 54321 that I quote “ you have been successfully subscribed to weekly Tollywood aletrs.. you have been charged Rs 10 and your service will be activated within 24 hours” . this message was received on 25 Jun 2010 at 11:58 AM.

I Lodged a complaint with customer care vide complain number GBL09214231 and which is still pending.

My money was again deducted on 27 Jun 2010 and I was sent a Joke which I have not requested for. Simply my phone was kept on table.

Today on 29 Jun 2010 at 1:41 PM , Again I received a sms from 54321 that I quote “ you have been successfully subscribed to weekly joke alerts. you have been charged Rs 10 and your service will be activated within 24 hours”.


Kindly note that these actions are being initiated unilaterly from Tata docomo side .
I request you not to harass me by cutting my hard earned money .

How you can do it . Please return my money immediately.

I hope truth will prevail.

Yours sincerely

SK Vashisth
Visakhapatnam
[protected]
[protected]

TATA docomo[protected] is locked PUK by my daughter. Her elder sister went to TATA DOCOMO office @ BASEERBAGH only to be sent back stating address proof does not match with the record. It was telephone bill , a copy which was submitted against my name . i have spoken to them , chatted with them but my mobile is still immobile .This is the service they provide once SIM is purchased available at any nukkad / gali shop.. i request that my problem be solved in situ without harassing me further.

Hi,
I took a tata docomo number (pre-paid) and few days back while I was making a call I got a flash msg for which I by mistake pressed ok, when I actually was making call, without any intent. Within a few second I got a msg that I am charged Rs 5 for football alerts and I should send a msg to 54321 as DAYFWC. I did that. But next day again I get a msg that it is auto activated and I am charged Rs. 5 and I need to send msg to 54321 to deactivate. I once again did that. But again the next day I get the same msg that it is auto charged and this is goign on.

How can they keep charging even after I discontinue it. Infact I never wanted it. I think TATA is cheating people everyday with this kind of services. Just because it is only Rs5 ppl may not even bother because the process is longer and costs much more to followup.

I am informing this to alert others not to get into this trap and also see how these corporate white color thiefs can be punished.

Hi All:

Yesterday I had recharged for Rs.111 in Tatadocomo online prepaid.. but still now no confirmation is made and the recharge amount is not added, but my amount was deducted from my Bank A/c.. Now I have lost Rs.111 unnecessarily which can be given to a beggar instead of Tatadocomo.

My mobileno. [protected]

hi sir i was complaint on my no.that is [protected] the problem is when i want ti call there is no network fail it shows if i want to send msg it shows sending but not going whats da problom in my no.i hav already complaint but there is no respones from ur cusomer care so ple consider my request once agin and clarify the problem .
regards

Hi this is saurabh jain. i purchase one voltaz refrigerator a product of TATA , i use this product only 4 month
,after that it will not working well. For that resion we make a complain to distributer they do not give any responce on that comlain. we also make a complain to cunsumer court in tikamgarh the case will going on last 4 year. plz tell me what i do for our cunsumer court & TATA. on that time they was given 5 year warranty.
your truly thanks

SAURABH JAIN
YASHODA MOBILE JATARA
DISTRIC- TIKAMGRAH M.P.
MO.[protected]
PIN- 472118

Tata docomo is one of the worst gprs service provider according to me. I recharged my number for GPRS contineously 3 times in 3 months and I am not able to browse or send emails when it is very urgent. I am not able to connect only. I repeatedly called up customer care and some times they keep my calls on hold for more than 30 mins saying that senior would answer my call. then they disconnect without informing me. Its so annoying. Also Yesterday when I called a customer service personnel, he said- dont compare tata docomo with Airtel, docomo is a small child infront of Airtel. Is this the answer any employee has to give to a customer. He should be immediately sacked from his job according to me. He is of no use to the company. I am going to discontinue my docomo number and going for Airtel which is the best in bangalore and in entire karnataka state. Sorry to you Tata docomo...poor service. I dont know how they are emerging service provider for the year 2009. Shame on you. Moreover, they have very week signal inside bangalore. My call gets dropped always and I am not able to stick to this provider anymore

My Number [protected]

As I am using nokia 6030 & nokia 5130express music phone. And if somebody sends me an MMS i get the SMS that u've recieved an MMS and to check the MMS go through the website mms.tatadocomo.com/mms/ using the given userame & password. While i'd all the valid settings for MMS nd GPRS.

Still my problem is not resolved.

So please get the problem solved at the earliest possible...

I'm using Nokia 6630(EDGE Enabled Handset).The GPRS speed of tata docomo is too sucking and it always disconnects in middle of the browsing.Other provider is giving gud gprs speed so i request u plz improve here gprs speed and surfing speed waiting for gud service
Thanx&Regards

There is done mistake to get coller tune diller tuneby me. Now I want to stop (Remove) coller tune. Kindly stop this or give me number who help me for this service ! Thank you very much for ur kind co-operation.
My Mobile no is [protected]

to whom so ever it may concern.

i am a tatadocomo customer my number is [protected]...i am facing with network problem since today morning the signal strength is good but it shows emergency only...i am expecting many important calls and i feel handicaped..i didnt expect this from tata atleast..

sir
my mobile no. is [protected].
yesterday17.06.2010 and today 18.06.2010 i made call to customer care for 16rs and 36rs booster paks qurey,
they give detail but they didnot give info about cannot able to use that 16rs and 36rs booster paks at a same time.
i recharge that two booster pak, but they charged for both recharge, but 36rs booster only works.
sudenly i made call to customer care but they did not give credit.
so pls help me, i want refund my amount 16rs.

my name is vijay I'm from Bangalore my number is [protected], i wanted some information about services of docomo so i called the customer service but the people in that department are so bad they were not able to explain me about my query on top of that they getting so angry on me the customer, and he disconnected my call again i called back and i wanted to speak to the floor supervisor the CSR connected me to him but he never come on line but i waited for him for more than 10 mins but in vain... please give respect to customers...

Sir,
i have been using tata docomo number [protected] and the registered name is bhaskar, date of birth is[protected]. In my contact list unfortunately i lost one important number. I only remember, i did calls to that number during[protected] to[protected]. This is very important number for my job searching.

For this, i contacted customer care personally and through phone, but they are unable to give that list. I am unhappy for this, i am not asking about past two years data, i am asking just one month back data.

I will be very happy, if you send the call list of[protected] to[protected] to my mail id ([protected]@yahoo.co.in) or to my mobile.

Thanking you sir,

I bought a toshiba laptop recently and was told that there was a free tata photon offer along with it. When I used the offer to get the photon, they first told me that I have to pay Rs.1099 as one-time charge for buying the photon - which itself is ridiculous because the offer brochure said "Free - Tata Photon".
When I asked them about it, they said it is the first three months usage that is free. After that they will continue me in a plan for Rs.750 a month. I specifically asked if I would get any bill for the first three months, and the sales rep said "No sir. Only if you use more than 2GB". So I said ok and bought it. Now they have sent me a bill, and are saying I have to pay Rs.750 per month rental charge! Its ridiculous to say "2GB free", when they actually charge Rs.750 as rental charge!
I am returning the device and cancelling any future deals with tata indicom.

Hi, i am imran ahmad advocate i m user of docomo from last six month and mostly using gprs of docomo, but sad gprs speed is too suck and network is overlaping not finding full network in deep, our distance is from docomo tower near about 200 mt, i come to the point that plz provide here good gprs speed, coz all other provider is gvng gud gprs speed so i request u plz improve here gprs speed and surfing speed waiting for gud service thanx&regards.From- Imran City - ikauna Distt - shrawastiPin- 271845State - up eastContact - [protected],[protected]