[Resolved]  Tata DoCoMo Photon Plus — wrong bill for free usage period

Address:

Bangalore, Karnataka

SUB: I got bill for first 6 days usage on corporate connection where I had first 2months absolute free usage as for my plan…

This is Hari, I took Tata docomo photon plus (NO: [protected]) from New Tippasandra Photon collection center, as corporate connection on 26th April, and this dangle activated on May 9th after a long discussions and couple of complaints on consumer forum. But I got bill on May 14th for 534.00.

As for the discussions while taking the corporate connection from you the plan details as follows: the photon plus dangle casts 1200/-, two month absolute free usage and 750/- monthly rental for 5GB+unlimited. I took the connection after your promise of the plan details.

I struggled a lot to activate my Photon plus connection for 15 days… I made couple of complaints with Tatatel customer care and also I made compliant on consumer forum which made my connection activated finally on May 9th.

A day before activating my connection I met Saravanan (his contact no:[protected]) (who is managing new Tippasandra Tata Photon collection center) and I spoke with him more than an hour about the activation issues. Saravanan asked me to accepts the connection as the normal one (not corporate connection) and I clearly mention with him that, I don’t want this connection if it is not corporate connection and I am happy if I get my money back, that Saravanan accepted to give my money back if the connection not activates in a day or also if its not corporate connection. Also he asked me to bring all the accessories to get money back if it is not activated in next day.

The same day evening I got call regarding Activation of my dangle from[protected], and they said the connection activated. I asked them whether it is corporate connection or normal connection, they confirmed that it is corporate connection.

I don’t understand why the TATATEL peoples are not stick in their business rules, if they are quite following them why I got bill now?

I visited Tippsandra office and they asked about this cheating/harassment and they asked me to write an email…. I don’t understand why Tatatel peoples cheating customers like this. still there is no reply for the email.

Someone please help me to close this issue or let me get my money back.


Thanks
Hari
[protected]
[protected]