Tata Photon Complaints & Reviews

Dear Gujarat Travels Team,

My dad is Travelling in your bus on 30.12.2020 from Bharuch to Bangalore and this is literally shocking that your staff is literally miss behaving.
My dad is a sugar patient and he needs breakfast on time and you people are serving the breakfast at 10:30 this is so reticula's.
Very unhappy with your service.

I will never recommend Gujarat travels to any one in future

Respected sir,
Scr rly, authorities not taking any action for development of gdv (Gudivada) station of surrounding area. The station vacant land is blocked with dirty pools or ponds and channels. People who are living there suffering with pollution with mosquitoes and other insects. The track sunk by these pools in rainy season. The channels dirty water come over flow to out side. Therefore honorable rly or union minister mr. R. Velu announced on that time (1980) for lunching fly over through channel and wagon repair sheds construction over in digs there. But the authorities not solved this problem.
So we are requesting you sir please take a good decision for (Gdv) station for useful.

I am facing last two month continue speed problem of my tata photon max wifi speed. I also call to customer care but they told that your area is highly utilized area due to this your wifi speed slow you wait for 4 to 5 days problem will be short out. I wait for month but my problem is not short out. After one month call again customer care and customer care executive give me same reply that your area is highly utilized area due to this your wifi speed slow you wait for 4 to 5 days problem will be short out. After that i wait for more than one week. I call to customer care executive give me same reply

Hi team,

I purchased tata device in 2015 from that time till now i have faced multiple issue even for all that issue i have to mail to md of the company, because i won't get proper resolution on tollfree number. Last week employee from ahmedabad location was rude with me on call it's just because of tata i have to face multiple issue and it's like a mental harassment to a customer.
I asked a penalty to be happen on that team so from president assurance desk miss geeta srivastav and mr.Rahul dubey closed the complaint as per their wish. Need proper resolution or i have to escalate the same to chairman of the company i.E. Mr.Ratan tata just because of their employee's tata company name is getting spoiled in market.

My photon number:-[protected]

Dear sir,

I am using tata photon+ from last 5 years (Purchased in dehradun & currently usiny @ lucknow) but from last 2 years i am fed up photon+ services. Its pathetic, annoying & very bad customer service.
After every 15-20 days speed drops very bad and contacting customer care always get only 1 answer from last 2 years that " i am in highly utilised area so the speed problem will continue till the problem solves"... Even after 2 years of regular problem and complaints still the problem persists.
I want to know till when the problem persist and why you people sitting at the top not taking care of customer issues these guys thinks that customer is .
They do not even bother to send the engineer to check the exact problem & solve the issue they just close the complaint within 5-10 min of registering complaint.
Very bad customer service & support.
Its better to switch over to any other isp asap as tata dosent care about their customer.
Still hoping that problem will solve else have to take legal action as i am paying for that not getting their services free of cost.
Tata is know for its cutomer serive but after this kind of problem & poor serives your near future is not good as in sales field customer service is most important. Even i am planning to switch over to reliance as they are giving very nice performance & their customer service is very good as of now.

Latest speed test you guys are really a shameless creatures even after giving you proofs or poor speed still no resolution...

My photon+ device no - [protected]

Thanks

Ankur
[protected]

I am using the Tata Photon Plus prepaid dongle since 3 Years and recharge every month before expiry to carried forward the balance Data. This month My Recharge Expiry Date was 18th March'16 and I recharged before Expiry on 17th march of 525/-.When I connected dongle to my laptop on same day then it was not connected and sudden I had contact to customer care then they said that it has been disconnected and now there is no balance in the dongle and saying I have to go to outlet and take new number.

I need the Refund of my recharge along with Data Balance of 10 GB was available to carried forward.

Dongle Number - [protected]
Name - Nidhi Jain
Contact Number - +91 [protected]
Mail ID - [protected]@gmail.com

From last 4/5 months facing low speed related issues. While taking the connection their sales executive assured a minimum speed of 1 mbps and officially I'm supposed to get a minimum speed of 512 kbps. But now a days I'm facing low speed related problems very frequently. As a result of that i have to complaint more or less every week. After each of my complaint they resolve my problem temporarily. My photon number is- [protected]

Compliant had been lodged regarding CDMA No. [protected] modem is not working in properly communicated with call centre [protected],[protected], [protected] and [protected] others. they are hanging from one to other. compliant no 12260547. the number had a recharge pack 1999 for six month. as they are not providing the service so refund the amount.

As I mentioned in my complaint, my connection is not activated and so I don't have Tata Docomo number yet.
Please find my alternate contact details:
My contact no.- [protected]
Order no.-EC[protected]

To : All prospective Tata Photon 3G Dongle users I have had a harrowing experience with this company. My promised plan is 11 GB at 7.1 Mbps at a monthly bill of Rs. 1140./- What I am getting is 300 Kbps At the time of applying for the product, my address was checked and then the product sold. Today company says you are in a weak coverage area and a host of jargon which even they do not understand. E-mail complaints to the company has fallen on deaf ears. I am happy to share all e-mails received from the company with anyone writing to me. E-mail me at [protected]@rediffmail.com Ms. Swapna Phand - Secretary of appellate of the company - sends multiple copy/paste emails. RTI / TRAI escalation and consumer court will be my next course of action. To save yourself from the high-handed behavior of this company select providers with better service and a much professional approach. Thank you for your time. Bharat

Dear sir/madam I am using the TATA Photon whiz (mobile internet service) but i forget my mobile number please help for me sir. TATA Photon Whiz Model:AC8720 PID:C/V2 S/N: 9A121033CA2B MEID:A1000209BCA2B contact no:[protected] E-mail:[protected]@gmail.com

Dear sir, This is to bring in your notice that your staff is not diligent in completing their duties with promptness and sincerity and do not take immediate actions against any complain or inquiry done by the customers. As a regular customer of your Bank I request you to look in to the matter with priority and take an early action. Thanking you Hoping to hear favourably

I bought the Tata Photon Max WIFI data card postpaid connection via online with number [protected] on 25 Sep-15. Due to faulty device the connection is not activated. Service engineer came to place and found the device is a faulty one and gave DOA letter. When I contacted customer care for next steps, I was told to submit the DOA letter to any of the TATA Docomo Brand Store and get the device exchanged. However the Brand Store at Whites Road, Annasalai, Chennai refused to replace the device. Again raised the complaint via customer care but no resolution till now (14 OCT-15) and the resolution cut off time crossed twice. Its almost going to be a month now and I lost trust in getting the connection. Either replace the device with a new working one or refund my amount. It was overall bad customer service and customer experience for me and online sale customer support was a foolproof system.

I mustafa ahmed tata photon max wifi no- [protected] today i requested for 350 reload pack but don't activate and not get well response from customer care please i requested for this solution also face speed problem and our plan is 11gb monthly i face gb problem also please give me monthly details usages my alt no [protected]

Dear sir, mene jab photon max device purches kiya tab mujhe bola gaya brand store se ki minimum 1mbps speed to aapko milegi but mujhe 100kbps bhi nhi mil rhi h or khi se bhi koi help nhi ho rhi hai photon no-[protected] contact no-[protected]

My Tata Photon Max Wi Fi: [protected] has a 40GB unlimited plan. It was a plan they provided they started when they launched the device. Due to the increase in the Max users over time they have discontinued the plan. However, existing customers were allowed to continue with the 40GB plan. Now, as they cannot say the customer to forcefully change the plan they are capping the speed so much so that I cant even access normal mail. Forget about 40GB I am unable to use even half of it. They are refusing to take any complaint and saying that I am in a HIGH USAGE AREA (PINCODE: 700059). Their fancy story was only caught as a LIE when i moved to another PINCODE. On forcing them to take a complaint they took it. Within minutes I was called and said that that even the new PINCODE (700060) area is highly used. They were very eager to provide me with a new plan and even take a request for closing my account. On asking in which PINCODE area I could get my speed they got trapped in their own words. Their technical person confirmed that no matter whereever I moved my speed will be capped. Its horrible to cheat your old customers like this. Anyway they could have said they will discontinue my plan rather than forcing me to suffer and telling lies for over 3 months.

I have been a customer of tata photon plus (Photon no [protected]) since 3yrs and today that is on[protected] i want to get the connection cancelled for which I have to call the customer care (cc) and register a cancellation request. When i have called cc an executive called bala krishna has spoken to me and has raised a request they told me that they have sent a system generated e-mail conformation stating the cancellation number and also said that it will take 7 days to get the cancellation done. He also pestered me repeatedly on the why i want to quit the connection and inspite of my repeated denial started to explain me schemes to which i finally said i just need to cancel my connection. He said it will be done in 7 days said a system generated email has been sent my mail and also to my registered mobile no. Out of which i have not received any message till now .He said that i would recieve mail or msg on my mobile within 15- 30 min i was on call talking to him for 1hr 30 min but has not recieved any message for which i have questioned him. He again said the system generated mails will take 6hrs to come. I had many bad experiences with cc services of tata photon and request raised against a wrong bill generated by them. they have made a bill of 900 rs which stated that a volume booster pack of rs 500 for 5 GB activated on my account on my request and i have not even consumed 1 mb of it on top of it, in the 1 gb data of that month also i have consumed 800 mb only. Just 2 days before the end of that bill cycle i.e 15th of every month.This has happened to me in the month of may 2015. i called cc and asked any volume booster packs are in my account and under what plan i am under the cc executive told me that i have a 1 GB plan at 300rs and no volume booster pack is activated on my account. But i got a bill of 900rs after the next bill cycle has started in june .When called cc people they bluffed on my face saying mam you have activated volume booster pack in the month of may and i called 10-15 times regarding this and they repeatedly told me either the server is not functioning or down or they cant do anything as the bill cycle has been generated. Prior to this in the month of feb i have raised a request for upgrading my current plan of 1GB at 300 rs extendable upto 5 gb at 750 rs. when my father went to tata photon office those people said you to call customer care and do the upgardation. So i have called cc and raised a request for the upgardation of my plan, the cc executive said that your request has been placed no worry your plan has been changed and you will recieve an email and mobile conformation regarding this plan change. I didnt recieve any so my father went to tata office to know whether the change has been done or not . He told that your plan is now 5GB. After completion of bill cycle when i recieved the bill by email i was shocked to 1250 stating that my data consumed is above 2 gb and is under 1gb at 300rs plan only. I called tata photon office and asked regarding this and they told that you bill plan is 1gb one and i told upgrade it now atleast and they said no it cant be upgraded as you bill cycle for this month has already started and they will place a request for the change next month, which didnt happen and like this they did for 3 months telling that it is done making me pay 1100 or even more every month. The same secnario is happening now .They neither sent me an e-mail conformation nor a message regarding the cancellation number[protected] and left me with no proof of my cancellation request raised at 4.30 pm on[protected] on tata phton no [protected]. They said the cancellation will take 7 days to get processed and they have very strong intention to delay the cancellation and charge me 900 rs for next month and also tommorow i am leaving the station, so if i believe them and if i take it for granted that the connection will be disconnected after 7 days i might me charged in thousands, because my parents are old and cannot follow up these things as they bluff on face and parents to call cc while they cant and they also delay and linger saying that we are unable to process your request until the next bill is generated. Please Sir kindly look into the issue and do the needful.

Hi Have purchased an tata photom max wifi device on 19th June 2015 online. The executive has taken all document and submitted them. The local reference person get an call after 3 days and verified all detail in front of me as he is just sitting next to me in office. Although they have putted local verification as negative. I have asked customer service about the same and they told me that please resubmit all document to nearest store. Then i have visited store they threatened me that submit your document but we are not sure whether it will get activated or not. Whenever i call contact center they just ask me to wait. I want to know why these guys are playing with customers by passing the balls. Its more than 10 days and i still don't have my connection even thought i have paid 2049 INR. My tata photon number is [protected]. Either refund my money or activate it within your guidelines timing which is 72 Hrs. Regards, Ravi +91-[protected]

Hi, I, took new connection/device from Tata Photon Store located in Aundh, Pune. I took connection/device on 23 May 2015. My tata photon number is [protected]. At the time of purchase the representatives told me that only postpaid plans are available and I can not purchase the device with prepaid plan. Also I need to take the Rs.650 postpaid plan for activation. I checked online for the device offer on tata max wifi plus website (http://shop.tatadocomo.com/shoppingcart.aspx) and on this website there is prepaid plan offer available for new connection. Also as per this offer they are giving 5GB data free for new connection and additional 1 GB for next 4 recharges. In addition to this they are giving Rs.300 discount. On Friday 05 June I checked this with customer care and they were saying that taking postpaid plan is not compulsory and I can convert to prepaid plan anytime. I went yo tata photon store yesterday and they told me that taking postpaid plan is compulsory and I can no convert connection to prepaid until 3 months are completed. I am having such a bad experience with Tata photon store and they are misleading the people. In this case we can consider it as cheating. I request you to convert my plan to prepaid plan and provide the offers which are eligible for new connection (5GB data free for new connection and additional 1 GB for next 4 recharges and Rs. 300 discount) as photon store people provided me false information on this and because of which I was force to take postpaid plan without any offers. Firstly I took photon postpaid connection not by my choice. It was because of the misleading information at tata photon store. They told me that I have to take postpaid connection for new connection and that too with minimum Rs 650 plan and prepaid connection is not available. Because of this I was not eligible for any of the above offers. Please tell me why should I suffer for the wrong information given by tata photon representative at store? These are the same people who took my documents and entered my incorrect name and address in system. This address does not include building name and Area name and PIN code. How are you supposed to send the bill to this address. I raised the correction of address and name request and It will take next billing cycle to reflect correct details. Please recruit the decent people for data entry at least for this kind of work. I request you to convert my connection to prepaid and I will provide all documents. But for this conversion I should get the offers which user get for new connection for prepaid. If this is not feasible for tata photon, then please close my connection and take back you photon device.

I bought this device 2 months back, its prepaid. Max speed achieved 350 kbps in city limit (Company promises upto 6.2Mbps) Very annoying stuff is they used to change the plan very often. For instance, When i got the device, i paid 999 for 20GB after that it was 1250 for 20GB and today when i am about to recharge it shows only 5GB for 999. Note: Worst plans and device ever. I wont suggest this device to anyone, even to my foe, compare to TATA MAX WIFI there are lot of good devices out in market