[Resolved]  Tata Indica Vista — Delay in providing spareparts and delayed service

Hi,



I bought a Indica Vista Aura Quadrajet. It met with an accident and gave it to Malik Motors, Shaikpet Nala, Towlichoki road, Hyderabad on 22nd of September. Damage was assessed and I was told that front left lower arm is damaged along with tyre, rim and wheel cap. They placed order on the same day i.e 22nd September. But till date all the parts are not received. I am not driving my car because of the delay in fixing the problem.



Yesterday when I enquired with the spare parts manager he showed me a Mail chain showing why the delay has happened.


It is really pathetic situation that the spare parts could not delivered as the part IDs are not known or the CRM-DMS system does not accept them. A customer is put at stake and they kept communicating just for correct ID.



This is a very bad customer service I am experiencing.



Even the quality of the vehicle is very bad. List of items are



1) Tail gate (dickey) cannot be opened with the key.

2) Dashboard is more inclined to the right

3) AC is not effective

4) Poor Mileage

5) Panel gap on left-hand side between the seat and the door. Right side is fine.

6) Rear wiper does not work

7) Front driver inner door handle comes out when one pulls the door hardly.

8) Power steering is not good.



Hope you guys Understand that 16 days is too long just for the spares to arrive and not sure how long will it again take to fix.



This kind of experience leaves a very bad remark not only on Tata but also on the vehicle make Vista which intern will affect its sale.