[Resolved]  Tata Indicom — harrasment during converting from postpaid to prepaid services at Bolpur West Bengal

Address:

Birbhum, West Bengal

Dear Sir,

My wife Dolon Chanpa Sain one of your upfortunate subscriber residing at Bolpur, West Bengal. She had choosen Tata Indicom postpaid mobile service since year 2007. Her mobile no. was [protected].

In fact my whole family is using Tata indicom mobile service.
Three months back we decided to change her mobile connection from postpaid to prepaid Tata Indicom service. As this number is being used since long, we intended to continue the same number as it is but will be converted as prepaid.

Accordingly we wrote an application to your authorized Bolpur(Birbhum, West Bengal) Tata Indicom outlet (TVS Coco) and as well informed at your customer care.

Since then the drama is like below:
1. From customer care it was duly informed that it will be converted to prepaid within 7 days. But from your authorized Bolpur(Birbhum, West Bengal) Tata Indicom outlet (TVS Coco) it was informed to me that it can not be converted because this facility is not available. But still I am very much sure that this facility is available in all over India. This drama continued for one full month, and we continued to pay bill.

2. Then forcefully we were bound to take decision to disconnect this postpaid connection permanently and to take a new prepaid Tata Indicom connection, and duly we again wrote an application to your authorized Bolpur(Birbhum, West Bengal) Tata Indicom outlet (TVS Coco) and as well informed at your customer care for permanent disconnection of my wife’s postpaid tata indicaom mobile connection. Within no time We took a prepaid tata indicom SIM (no. [protected]).

3. It took another one month to disconnect this connection, meanwhile another bill we paid. Recently I enquired and came to know from customer care that this has been disconnected for temporary purpose of three months not permanent disconnection.

4. Meanwhile I enquired in your authorized Bolpur(Birbhum, West Bengal) Tata Indicom outlet (TVS Coco) for returning my security deposit of Rs. 500/- (Rcpt no. 13762935 Dated. 13-Oct-2007). I was informed from one of your representative from your outlet that, I will not get back any amount as it is adjusted in bills. I asked to know in which month/year it was adjusted? After several time phone calls after another 15 days they informed, now it is showing in system that Rs. 500/- is lying as deposit and you will get back in due time as Demand Draft and will be sent to my address but can’t say when.

Now Sir, My question is why such harassment for a simple cause? I wanted to know clearly why this number was not converted into prepaid and why it was suspended temporarily and why deposit money is not being returned till now?

With Regards