[Resolved] Tata Indicom Broadband — Collection Agents and behavior | |
I got my broadband bill for the month of Novemeber 2008 and its due date is 5/6 of the December 2008. But today (Sunday 30 Nov) at 1:30 two guys came to me for the bill collection. I was very much shocked because the due date is still very far and without any call they came to my home. How can these collection agents come to my home before the due date and without any prior call, and also the important thing is its sunday today. We live in a democratic country and I hope no as such can't come to my home and disturb my social well being. After that I asked those guy to let me talk to the responsible person from where they came. Then I had talk with somebody there, I said the above matter regarding my due date and said him not to send guys for collection in this way. But he replied very rudely and said " This is our month end and we can send anybody, anytime if you don't want to use our services its ok." Then I also replied in the same way stating that they can't come before due day. Again read his answer: " I can send. I don't want you as customer, I will not provide you services anymore." It seems that TATA Broadband services are owned by these collection agents and they can talk to any customer like this and also they can decide to give services to the customer or not. I don't understand how these things work with such an esteemed organisation. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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TATA Indicom — irresponsible behavior towards customer
This is to bring to the notice to the authorities about the irresponsible behavior of the Tata Indicom Broadband personnel towards the customers.I had registered a complaint on 17th April with the no 12053224 relating to a problem with the service. it had stopped for over 6 days prior to that. they had given me a time of 4 hrs for rectification but it took over 48hrs for them to come.
They had checked the entire issue and assured us of rectifying it the next day by morning. We had informed them that we wouldn't be available after 9am and before 4 pm. But after over hundreds of calls we got a response today giving us lame excuses about the non availability of people at home at 10:30 am. How can they be so irresponsible and pathetic giving us such lame excuses.
After giving a call to their employee,he gave another excuse saying that he wasn't available, and gave us another number which turned out to be a person whose been with the company for a WEEK!!! How lame is that.It still isn't repaired and they gave us another 24hrs time to wait.. Its now over 10days of no internet... Irresponsibility at its peak...
I wish that the people at TATA would understand that their company is respected by everyone in the country. looking at other complaints in this forum it seems that Tata has been having a lot of problems with their customer care.
JUST DO SOMETHING Mr. RATAN..... Your company is seeming very pathetic.