[Resolved] Tata Indicom Broadband — Wrong charges | |
Hello I am Ajay from Vishakhapatnam, I took Tata Indicom Broadband for 6 moths plan which included 7.5 GB download for Rs. 3100. It worked fine for 3 months and the total usage was 4 GB. I went out of city for one week and when returned and tried to connect i failed to do so. When i called to customer care, they updated that download limit is exceeded (7.5 GB). When i asked the date/time of downloading these data, surprisingly they updated that it is between last two days 24 hours connected. But at that time MY PC was turned off and nobody was present in home. I feel they are making fool the people by showing wrong data. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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I would like to bring to your notice for facing very Bad Customer Experience from Tata Broadband Connenction.
Its pending from October and still not resolved. I took the connection from Sales Rep Riyaz(Ph#[protected]) upon one condition of no Deposit and no Installation as mentioned by Sales Rep.
I gave the first month bill(including Tax) in advance through Cheque as mentioned by the rep. But that amount is being used for Installation instead of Bill without my notice.
My first visit on November 13th it was confirmed by Sandhya Public Office that it will be resolved in 2 days. Sandhya also sent a testing mail which thanked by replying for providing quick resolution.
Till Date it is not resolved. I have provided the Sales Reps Riyaz (Ph#[protected]) Information.
I also got two complaint numbers in this regard 11434578 & 11187246.
I have provided all the required information and still this is due..
I discussed this issue with Sandhya, Seema from Help desk Public Office who got the confirmation from Sales Head C Rajesh.
During 4 Visits to Tata Braodband office, everytime I got the response as this will be resolved in 2 Days. But those two days are not over yet!!!
Also I discussed with Devidas from Collection Department ([protected]) explained the issue in Detail.
It’s really bad Customer Experience and I still don’t see any response.
These people are misleading the customers for addtional connections and a serious action should be taken in this regard.