[Resolved]  Tata Indicom Broadband — Long downtime of Tata Indicom Broadband

I've been using "Tata Broadband Internet Service" from last 7+ Months as I have no choice as you all know it's all India and Indian service provider(s). We all have lots of patience (including me as no option out...). In India these big companies say them self "#1 ISP" - I don't understand how? Problems can happen for once or few no of times - NOT EVERY TIME.
If it's EVERY TIME PROBLEM - then as per me, THESE BIG COMPANIES (TATA also...) - ARE JUST PLAYING WITH THEIR CONSUMERS.

I'm a pre-paid customer, I've already have paid for next few month's internet service. For this particular service they have 24 hrs of resolution time farme, but very rare they resolve it within the time frame. They don't have any monitoring system mainly accounting of downtime - hence no grace time. My say is, in expense of 3 Month's pre-paid, you will get 2.5 month's service uptime even poor. And some time it's the case like, I'm expensing more on calls to their support to make my link up than my cost to Internet Service. You can't reach to any next level of support to talk, their internal escalation procedure never worked for me, and persons like me suffering for the service paying more than twice for the service (1. for the service, 2. calls made for service uptime).