Tata Indicom Broadband — Customer service torture

It is quite sad to share that company like tataindicom gives pathetic services & level of commitment is zero.There is no value calling customer service number[protected] for any kind of inconvenience, because the client problem is not at all heard.People handling TL profile like Mr Irshad have no value of commitment finally resulting in loss of our business since the day same broadband connection has been activated. The worst deal is that they don't even log a complaint and in three days 23 m, 24, 25 and 27 i have not been given a complaint number only been promised that the engineer will visit till the evening

I called on 23rd Jan at your customer service 10:05 pm but nobody taken my request to lodge the complaint.I called on 24th Jan & had word with Mr Irshad who has given commitment executive will visit within 24 hours time.But nobody visited yet.Still nobody ready to give commitment when your executive going to visit to resolve our broadband problem

we had chosen TATA over Airtel Broadband but did not know that your orgranisation is so unprofessional and under efficient. if you can kindly suggest why we should be paying the bill in case you want to give us this kind of services.Who is the responsible person in tataindicom who can take initiative to resolve this issue so that we can run our business smoothly. as you will not only loose a customer but we will also go in the media and write about your high commitments but EXTREEMLY POOR Technical quality and customer service team. the management in TATA Broadband has to take responsibility as we are not going to deal with a bunch of distrustful service team which is only defaulting in their wrok and effecting your REPUTATION. with a CEO as Mr. Tata the team with this ineficient nature is a curse to the company.

We have called today at your customer service to enquire as nobody visited yet.Had word with Ms Pamela(TL) & she has commited somebody will visit by today evening before 5:30 pm.

BUT UNFORTUNATELY NOBODY VISITED OR CALLED YET TO RESOLVE THIS ISSUE PENDING SINCE 23RD JAN 2012.
Jyoti Kamaal
TVB Marketing India Pvt Ltd
A-5, Ground floor, Shanker Garden, Vikaspuri main road, opp metro pillar 619, New Delhi -18
Mobile: [protected]