[Resolved]  Tata Indicom Broadband — Frequent connection drops, no login on its own.

Hi ,

I have a new Tata indicom connection, Infinity 384 plan, which is just one week old. When I bought this connection, the sales person (name is Aditya) didn`t inform me about this connection being a prepaid connection. Thats not all, after 4412 rs. for 4 month, Indicom can`t provide me with a service that is continous, leave aside the performance of the connection. I have a PPPoe connection, and the connection drops every few hours, forcing me to dial-in again using my login credentials.

When I raised a ticket, I received a call from a Field engineer from Indicom (name is Vitthal Shinde), and he said that I need to buy a Static IP and pay 2000 rs a year, to bypass the login page. Same day, I called Indicom customer care again, and the executive then told me that this issue can be resolved by making some changes in the router. Next day, Vitthal shinde shows up at 1.30 pm, when he was supposed to come at 11.30 am, and again repeated the same statement that I need to buy a static IP address, just to bypass the login page and to have a continous session with Tata indicom server. It took him 1 hour to understand the issue and even then he couldn`t understand that I don`t have a problem with Web dialer and login page, all I want is a continous connection with the ISP server.

Indicom has provided me with 3 different ticket no., everytime i go to them asking updates about this issue. [protected], 11121374,[protected]. My problem is still persisting but I am getting mails from indicom saying that my issue has been resolved, thanks for your feedback. Also, someone called Mr. Babji calls me everyday, for this problem and everyday he asks me to buy a static IP address.

They are almost forcing me to buy a static IP address for Rs. 2000 per year.

They said that they are monitoring my connection, so I have reported thrice that my connection was dropped at so-so time and date, but still I don`t know what is their findings, and what they are doing to resolve this problem of mine. I have escalated this to the Indicom`s Nodal officer as well, but no action taken from their side as well.

Is this too much I am asking for ?

A continuous connection, so that I could work from home and download stuff from internet.

I have suffered enough due to unskilled, ruthless staff of Indicom.

Please help me out on this issue.

Attached is the my email conversations with Tata Indicom Customer care.

Regards,
Ashish Mishra