[Resolved]  Tata Indicom Broadband — Frequent disconnection of services and no customer end fix.

I am using TATA Indicom Broadband 256 kbps unlimited pre-paid connection. Since last 3 months, the connection constantly gets disconnected every 5 minutes. There is also a regular deliberate disconnection of services on Friday after which there are obviously no repair services on the weekends. This gives them 3 days of downtime every 2-3 weeks. Even to interrupt downloads, the link is disconnected and reconnected to interrupt the connection in case the customer is away from keyboard so that bytes cannot be consumed continuously. When called on the customer care line, they charge STD call charges on the toll free number and reconnect you to a number of departments and keep you on hold saying their system is slow. customer care BPO officials have no worry about the company and just tell you terminate the account if dissatisfied. They also tell you to log on to the internet and do so , since that is their system. There is no money back. This is their method of taking large sums of money on pre-paid and even post - paid plans and then giving very bad services to customers, inevitably causing them to terminate their connection after a few months of frustration. To appeal to them they will give 1-2 days of smooth flow and then again start harassment after 3-4 days.