[Resolved]  Tata Indicom Broadband — Fooled by sales executive and his team and by customer care

Hi,

On 6th October I applied for tata indicom broadband connection.The sales executive told me that right now (that time) a scheme is going on in which If I pay bill of 6 months in advance then I'll be getting a wifi router free of cost.So,I applied for the connection under that scheme and he told me that you will get the router within 30 days.If possible I'll try to get a router within 4-5 days.Ok then I tried calling him but very soon he started avoiding my calls and many times he said that sir defnintely you will receive the router within 24 hrs within 72 hrs like this and then when I enquired at customer care through mail they said that I'll be receving the router within 10days of complaint.This I did after the 30days were over.But then again when I felt that again nothing is happening I wrote another mail after that I got a call from their side that my file/connection has not been enrolled under that scheme.Meanwhile during these 10 days I got call from their hyderabad office confirming that I'll receiver the router within 7 days of this call.Another call I got from their local office in Pune and they also said the same.But now today I got call and they said that I'll not be getting any router.I just want to know what the hell is this is this the value that they give to their customer.I have wasted my 1 and half month waiting for the router that also after paying some 11k in advance for 6 months.

Could you guide me as what can be done in this case.I want to approach consumer court and I want compensation for the loss of my money and also for the inconvenience caused to me.Hope you can help me out in this matter.

Thanks and Regards,
Arun Yadav