[Resolved]  Tata Indicom Broadband — Renewing the Service is painful

Hi, this is Balaji from Chennai. Tata Indicom Broadband is the worst ISP that I have ever come across. Their customer service/call center is the worst that I have ever spoken to (I should know since I am a Manager in a BPO!). Every time the executives tell you that the problem is being attended to, but nothing happens. When you ask them to transfer the line to their supervisor, they will put you on hold for a few minutes and then come back and say that all their supervisors are busy handling other customer calls (as though you are not their customer!). I have also sent an email to their nodal officer in chennai, but no response so far(see email below).

"Sir,

I have had the misfortune of taking a connection with TataIndicom Broadband. My service pack expired a few days back and I have been trying to renew it through your company's website for the past 48 hours without any success. Every time I try, there is an error message asking me to login again (I have been trying from my office since the net does not connect from home).

I had the further misfortune of calling your toll-free number on the 8th Aug and a gentleman accepted that there is a problem with the website and that they are working on it and I will be able to renew the next day. But my misfortune compounded when I met with the same error message again today. I again called the toll-free number and a Mr. xxxx, who suggested vague things like checking with my bank (even though my attempts at renewal never even reached that stage!!!) finally suggested that I need to walk-in to a VSNL store and purchase a pack and categorically said that I cannot expect anything more in terms of service from an organization that carries an esteemed and well respected name and brand image.

I have decided to get out of my misfortune since, as a paying customer, I feel that I need not have to beg for service. TataIndicom Broadband is not the only ISP in the country, afterall. I am going to wait for a day for anyone from your organization to call me and tell me how to go about renewing my account. If that does not happen, then I have decided to switch to another ISP who can give me a better service.

My login is : [protected]@vsnl.net

Trust that this organization still carries some pride and service level that all Indians have come to recognize from the TATA brandname.

P.S.: A couple of months back there was a link problem with my connection and at that time the same level of service was provided at your toll-free number. After a week of calling, I was forced to call the nodal officer to get it rectified. If every complaint needs to be looked into by the nodal officer, then why should there be a toll-free number and customer service dept.???

Thanks,
Best regards,
Balaji Ramani.


No response from TATA Indicom Broadband so far. This one company is enough to tarnish the whole TATA name and erode the goodwill that they have earned over the last century.
Never, ever get an internet connection from them in Chennai.