[Resolved]  Tata Indicom Broadband — Illegal withdrawal of services on artificial ground

Address:

Delhi

HI, I have taken Tata Indicome Broadband pre paid connection.
Few days back, i have received an email from Tata Indicom whose content is below.

Dear Customer,
We thank you for your patronage of Tata Indicom Broadband. It has been our pleasure to have you as our valued customer.
It is our constant endeavor to provide you a seamless connectivity and have always tried our best to ensure the same throughout the period of our association. However we regret to inform you that due to certain technical and business considerations, we have decided to discontinue our broadband services to you from 19th September 2010.
We empathize with you for the inconvenience caused due to the discontinuation of our services. In order to ensure minimal inconvenience to the valued customers, we will ensure the following:
We will refund:
1. The installation charges if you may have paid at the time of applying for the service, after adjustments towards the dues to us.
2. The refundable security deposit if you may have paid us, after adjustments towards the dues to us.
3. For the credit balance in your account at the time of disconnection.
The refund cheque will be dispatched to you, at the address at which the Tata Indicom Broadband connection is installed, within 30 days from the date of disconnection of our services. We seek your co-operation to our authorized personnel who will be visiting you to collect the equipments, if any, belonging to us which are installed at your premises.
We tried communicating the same through service withdrawal Notice Letter on 19th August 2010 couriered to you on your address with POD number Z09970045 but same is returned back to us by courier agency hence mailing the same.
For any queries, please call the Customer Service number in your city or write to us at [protected]@tatacommunications.com . We once again regret for the inconvenience caused to you.

The above mail was sent to me on 14th of this month.
After receiving the mail, I had talk with customer care executive three times and all the three times I was unable to talk to their supervisor to get more clarity on this issue.

The sudden withdrawal of service is causing lots of anguish and pain to me and my flatmates.
Thus, I request you to please file an application to consumer forrum to take action against Tata Indicom.