[Resolved]  TATA Indicom Broadband Internet Service — Harrasment By C.C.E and not solving problem

To
The Consumer Forum




Sir,

Sub: “Customer Harassment by Customer Care Executive of Tata
Indicom Broadband internet service and not solving problem ”

I Anindya Sengupta is using Tata Indicom Broad Band Service from 4th april 2007. The service was renewed on 31st October 2008 ( Service Name --- prepaid unlimited power on & on 6 months 256 kbps speed), expiry date 31st july 2009.

My id of Tata Indicom Broadband is [protected]@vsnl.net. I am unable to surf the internet from 14/05/2009. A series of complain was launched talking to the Customer Care Executives. I am facing the problem till now. The complain numbers and details in particular given below.

Complain Number Date of Complain CCE/Name

9749896 15/05/2009 Mr Prabhat

9762936 16/05/2009 Mr John

9777562 18/05/2009 Mr Prasad

9828986 23/05/2009 Mr Shekhar

9845684 25/05/2009 Miss Ambika

9854708 25/05/2009 Mr Arun


I have lodged a written complain to the Nodal Officer Mr Saurav Dutta T.C.I.S.L East Kolkata (TATA COMMUNICATION LIMITED VSB/1/18, C.I.T., SCHEME VIIIM, ULTADANGA, KOLKATA 700054). I am sending you an attachment regarding my complain received by him and no action taken still.

I want to take legal steps through this forum of consumer. Its is a great help for us the customer consumers facing such harassments from leading service providers like TATA COMMUNICATION. I need your help into this matter. Please communicate with me and let me know how to proceed with this through you and take actions for me and other consumers.

Warm regards

Anindya Sengupta
Block 2, Flat 8, C. I. T. Buildings
Christopher Road, Kolkata 700014
Contact no. [protected]
Residence no.[protected]