[Resolved] Tata Indicom — COMPLAINT AGAINST TATA INDICOM
Kind Attn: Manager – Grievance Cell.
SUB: Failure of Commitments from TATA INDICOM.
REF: TATA Indicom Nos. [protected] to 114 and [protected] to 229)
This is to inform you that, authorized representative of TATA INDICOM; Mr. Kamlesh Bhavsar had visited our factory along with Mr. Rohit of M/s Drive India Enterprises-Thane (Direct Associate of TATA INDICOM), for confirmation of commitments against our purchase of 15 new Tata Indicom Mobile connections and 2 new WLL connections.
They offered us a group scheme and committed that the Tata to Tata Pack + National Roaming (with incoming free calls) Pack, would be activated on each of the 17 connections in the scheme. They studied our MTNL-Dolphin Bills of past one year and assured us that use of TATA INDICOM will save at least 50% to 60% of our costs.
On their confirmation and assurance I had purchased 15 Tata Indicom Mobile connections and 3 Wireless Land Line connections (with the National facility of Tata to Tata free calling and In-coming Free National Roaming as per the optional packs suggested by the representatives) on Payment of Rs 19,485/- by cheque.
We were shocked to know that all the commitments and assurances given by the representative and the Thane associates have failed. The bills received are exorbitant and are even more than the MTNL connections we had earlier. In-spite of repeated requests over phone, the representative as well as the associate, M/s Drive India Enterprises-Thane, is not bothered to pay any heed to our complaint. More than a month has passed but we have not yet received the land line connections as yet, but to our surprise, we have been billed for the same as well.
Worst to expect, they have discontinued services of all our 18 connections today leaving us in a state of agony and humiliation.
I am sending this letter to you as a hope of getting the quickest attention and action.
Proprietor - Renuka Enterprises, Navi Mumbai
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Aug 13, 2020Complaint marked as Resolved