[Resolved]  Tata Indicom — Billing problem!

Dear Sir:

I took a wireless Internet connection (USB modem) from your company some months ago at Delhi. My account number is[protected].

For the last ten days, I am being harrassed daily by a lady who calls every day to enquire if I have deposited the bill. There is nothing pending in my account and I have paid everything. In fact, there is a credit balance in my account.

Still the call comes everyday on my mobile phone number and when I start speaking the phone is slammed down by the lady immediately. The next day again the same thing gets repeated. After four or five calls, I became tired of explaining that I have already paid the bills and told her to first check up the customer's account before calling to enquire if the bill has been paid.

Now she calls up everyday, asks "Sir, have you paid your bill?" and the moment I start speaking she slams the phone down. Next day, she calls up again and the same thing continues.

What kind of behaviour is this, and what kind of louts have you hired? What kind of training do you give to your staff? Do you actually record the conversations your customer staff is having with the customers (like other companies do) or is it a free for all, with nobody having any idea what is going on?

I am tired of harrasment by this lady and please do something about it, otherwise I will surrender the connection and take Airtel's where the customer service is way beyond what you people offer. I will also record the conversation and sue your company for harrasment and provide the recordings to TV channels (this kind of news will make their day). I have been a journalist all my life and run a popular blog. I will also write a story about this on it to make the whole world know.

I remember in HP and other companies, the managers keep eavesdropping in the conversations randomly that the support staff has with customers, to keep them on their toes and ensure that this kind of harrrasment does not happen.

For the record, today too I got the call on my phone from number[protected] at exactly 2 pm. The same thing happened and the lady slammed the phone down the moment I started speaking.

Could you kindly look into the matter and tell her to stop this behaviour.

Thanks

Sanjay Choudhry
Pocket-E, Sarita Vihar, New Delhi.