Tata Indicom — Harrasment by customer service

On 10th Oct, I had requested that my Tata indicom landline services to be discontinued w.e.f 22nd OCt. Here at every step the customer service persons who interacted with me, asked repeatedly the same questions - why I wanted to discontinue and tried to sell other schemes. Finally I had to insist on getting my request number and my request was registered.

On 14th Oct, I was surprised to find that I could not dial out, so called up customer complaint. They told me that they have acted on my request on the date of request instead of 22nd oct.

In between there were two calls from them asking the same questions - why do I want to discontinue my phone service and gave me the 'gyan' on the alternate plans.

I send in mail requesting that the calls asking me for reasons for my request to discontinue the services should be stopped. Also, had complainted that they had caused me inconvince by being proactive in disconnecting my phone. I had requested them not to call me and I affirmed that I was not interested in their services.

To my surprise the response was that they restarted my phone connection, this was without me cancelling my request. There is no response to my mails in this regard.

To add to my problems one Ravi from their Turbhe office twice to ask if I had any complaints. He had received my number from his supervisor but did not know what was the problem. He wasnted me to instruct him.

Again I wrote to the Nodal office, requesting them to stop these calls. I requested them to send me their supriors number/email ID so I could take the matter with them, as the Nodal office was unable to resolve the problem. There is no response from TATA.

Please let me know the escalation points at Tata Indicom, where I can escalate my problems