| Address: | Ernakulam, Kerala |
My name is John Jackson and I had a landline connection under my fathers name K John Francis.
We disconnected the connection 4 months and as advised by your customer care I handed over the handset at the Tata indicom Thopumpady office.I was informed by the customer service that my advance amount would be refunded in a months time but till date I haven't received the refund.I even followed up with the customer service and thopumpady office couple of times but other giving me a promise but they couldn't do anything.
I then raised the matter directly with the Tata customer service.i was surprised by there response they claimed that the refund was already done in July via check.since this is not true I requested for the cheque details/address to which they posted the check/bank statement showing that this cheque is encashed.they complaint resolution team said that they would resolve this issue by 19th Dec but the fact is they still failed.
Please find below the two an fro emails sent/received from the service provider.
Dear Mr. Jackson,
Greetings for the day!
This is with reference to your email dated 01-12-12 regarding Refund amount related concern for your Tata Docomo number[protected].
I sincerely regret the inconvenience caused to you.
I have registered your concern related to Refund amount with docket number[protected] The same will be resolved by[protected]:26 Hrs and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.
In case you need any further assistance, do mail us. We shall do our best to assist you.
For any further queries, please feel free to contact us on non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Assuring you of our best services at all times.
Warm Regards,
Ravi Pooboni.
TATA Docomo - Customer Service
Visit us at www.tatadocomo.com for latest offerings.
-----Original Message-----
From: [protected]@hotmail.com
Sent: [protected]:00:55.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Complaint~~M11440175
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hi,
In whose name was the cheque sent to and kindly forward the copy of courier acknowledgment slip.
Has the cheque been cashed?please check the bank statement and confirm back.
There is some fraud happening in this case.
Regards, Jackson Sent from my iPhone
On Dec 5, 2012, at 6:04 PM, [protected]@tatadocomo.com wrote:
Dear Mr. Jackson,
Greetings for the day!
This is with reference to your mail dated 05-12-12 regarding deposit amount refund related for your TATA DOCOMO number [protected].
Please be informed that, as per our records HDFC bank cheque no.349276 cheque date 30-07-12 with the amount of Rs.1953/- is delivered through courier to your billing address.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Assuring you of our best services at all times.
Warm Regards,
N Pradeep,
TATA DOCOMO ? Customer Care.
-----Original Message-----
From: [protected]@hotmail.com
Sent: [protected]:06:28.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Complaint~~M11438394
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hi Richard,
Thank you for your swift response.
Please be informed that I am yet to receive this cheque.I need few additional information before I take this matter at a higher level.
1, please confirm the name of the bank.
2, To which address was it posted to?
3, was the cheque sent via registered post.
Awaiting your prompt response.
Regards, Jackson Sent from my iPhone
On Dec 4, 2012, at 11:34 PM, [protected]@tatadocomo.com wrote:
Dear Mr. Jackson,
Thank you for writing to us.
This is with reference to your email dated 04-12-12 regarding refund amount concern for your Tata Docomo walky number[protected].
I sincerely regret for the inconvenience caused to you.
I would like to inform you that, as per our records your refund cheque has already been dispatched to your billing address and please find the cheque details are mentioned below.
Ref Amount: 1953,
Cheque No: 349276,
Cheque Date: 30-JUL-12.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Assuring you of our best services at all times.
Warm Regards,
T. Richard,
Tata Docomo - Customer Service.
-----Original Message-----
From: [protected]@hotmail.com
Sent: [protected]:20:40.0
To : "customercare.[protected]@tatatel.co.in" <customercare.[protected]@tatatel.co.in>
Cc: null
Subject: Complaint~~M11426026
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hi Team,
My name is John Jackson and I had a landline connection under my fathers name K John Francis.
We disconnected the connection 4 months and as advised by your customer care I handed over the handset at your Thopumpady office.I was informed by your customer service that my advance amount would be refunded in a months time but till date I haven't received the refund.I even followed up with the customer service and thopumpady office couple of times but other giving me a promise but they couldn't do anything.
I request you to look into this matter ASAP and give me a positive reply in 2 days failure to which this matter will be referred to consumer ombudsman.
Tata indicom phone number :[protected]
You can contact me on my mobile number [protected] after 4 pm.
Regards, Jackson Sent from my iPhone
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
DISCLAIMER AND CONFIDENTIALITY NOTE:
The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
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