Tata Indicom Data Card — Services deactivated without informing and even after the payment did not resume | |
Hi, This is the second time I am facing this problem with TATA Indicom - data card. My due date of payment was 26.04.09 and somehow i could not make the payment on 26th. On 27th Morning my data card services was deactivated without even informing me. I made the payment immediately on 27th afternoon and i was being told that the services will resume within 6 hours. However, it never happened and after that thrice the request was given to resume services. Till date (5th May 09), they have not taken any action.At last I had to call up the nodal officer and complain. I have two questions - 1. How can you deactive services without informing the customer and not even giving extra 24 hours after the due date. 2. Even the payment was made on the same date (27), service was not resumed. Who is responsible for this harrassment ?? Priti Was this information helpful? | |
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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Almost all the data card service providers are very keen to sell the data card, but after service is very very worst, especially in the case of billing, there is no proper procedure and followup. They are sending bills whenever they want, so that we could not predict on this date the bill will come, so that occasionally customers forget to remit the payment on or before due date. These service providers are having a pacca system to disconnect the lines immediately on the due date without any remainders and information. I don't know how it could be taken up and who is responsible. In my case sometimes, while i am paying the bills before the due date and forget the things, on or after due date the line is getting disconnected and if i try to call their call center, after several attempts, somebody pickingup and diverting to call some other number, again several attempts, they ask the history of billing and payment after few days they refer the already received payments and details then enabling the connectivity. I am wondering about the systems and procedure of these service providers. Moreover, almost all the service providers in this case are identical.
Regards,
K.Maruntheesh Kumar