| Address: | South Delhi, Delhi |
I have been using tata's wi max service for my internet for past 2-3 years. 8 days back my internet stopped working, after complaining for the same at the tata customer service, one of their technician came to fix the problem only to find the antenna of the wi max system has been stolen which in fixed on the terrace of my building. I was promised by the technician the antenna would be replaced within 24 hours. However, even after calling every day nothing seemed to work till I visited their office personally yesterday. To my surprised I have been told since the antenna has been stolen from my premises I have to pay for it and the amount is 7000.00 INR.
My question is how am I suppose to guard the antenna if its fixed on the terrace and i live in the basement, secondly the part which is stolen it cannot be of a layman but someone with a technical background (i assume its tata's employee) because unless someone knows its worth nobody would steal it.
Even if I pay the amount for the antenna what is the guarantee it would not be stolen again?
As far as i know all the internet providers insure their modems before installing it at the customer's premised then why am I being asked to pay for it?
I need to know what is the best way to deal with this problem. Was this information helpful? | 
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