Tata Indicom — Incorrect billing

Address:

Pune, Maharashtra

Hi,

I have been facing issues with TATA Indicom broadband and have escalated the issue to MDDESK id a month back but have not received any resolution so far. Following is the most recent email i have written to mddesk email id to Mr. Samit.
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Dear Sir,

It has been a month since this billing issue started. Please let me know by when the billing issue will be resolved so that I can make the payment accordingly. The billing due date is Feb 9th and my line has been again suspended because of same reason.

Please see that in order to avoid such issues; I have got my plan changed to unlimited 512 kbps 24*7 starting Jan 27th. But to my surprise, my internet connection has again got suspended since yesterday (Feb 1st ) 6:20 pm due to excessive usage (I checked with customer care and it is related to bill amount of 5,200 which is in excess of the credit limit).

Since the resolution in the billing dispute is delayed & pending at TATA indicom’s end, I would expect the line to remain connected until the issue is resolved. It is none of my fault and because of this my internet connection has been suspended 4-5 times. I have already gone through a lot of hassle in chasing TATA indicom executives. I have been patient so far but I am not in capacity to pursue this issue any further.

Please let me know if this issue cannot be resolved so that I can take alternate measures as I cannot let my work suffer because of this. I am extremely disappointed in Tata indicom. This is the worst experience I have ever had with a service provider.

P.S: I believe mddesk is the ultimate authority to look into such issues, please let me know if there is anyone else who I can escalate this issue to.

Thanks & Regards,
Puneet
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Could anyone suggest further course of action in this regard?

Thanks,
Puneet