Tata Indicom Complaints & Reviews

i am facing the problem(request timed out while pinging the gateway) since the past 16 days!!!
my user id is [protected]@vsnl.net
my complain no. which i had registered on 15th of July2010 is 12556952
Since that, Everyday i call the CustomerCare and they giv me the same reply that we hav kept ur problem on high priority basis and it will be solved as soon as possible since the past 16 days!!!
i think by now i hav made so much calls that i hav talked to every single employee in the Customer Care office
i got no calls/response regarding the problem/complaint and no1 came to solve my problem also since the past 16 days!!! :-(

dear sir my data card no [protected]
i m senior citizen of india m very soorry to say that i had recharged under 94 rs pan 12 rs plan 50 rs the core bal of 43 rs just came but still i cant use internet error721 comes please immediately look into the problem n call[protected]
n what about my 94rs 12 rs which i recharged but received nothing

Irshad Siddiqui - Pune:

3month back on 21st April 2010 I had applied for a USB Broadband connection through a marketing excecutive of Tata Indicom. Due to failed in verification my application was rejected as I was not fully aware of the scheme that agent has explained to me. But from past 3 months I am chasing for my refund of amount Rs 3000 which I have still not received back. The cancellation procedure was supposed to get complete in 10 days but still I have not received my money back even after 3 months has already passed. I have already visited to the Company's outlet at F.C road Pune for more that 10 times still no solution. ( Neither I have received the USB Modem nor my money back).

This is my advice for everyone.. Please do not belive to this company regarding any kind of refund. Give your money to this company only if you are sure that if you dont get the product you will get your money back. As I am a victim of this company.

Dear sir
i have received a message from tata indicom the message is -(Free welcome tunes offer' set kijiye 1 nahi balki pure 15 gane ekdum freedijiye apne caller ko pure 15 caller tunes ka maza dail kare 12855) when i call this no the service provider deduct the amount 6 rupess per minute. but he is not mention call charges apply in the message. its cheating . its cheated the consumer if 1000 caller call this no the total amount is =60'000 so plz help me and others telecom companies cheated.,
Plz do this needfully

Thanx & Regards

Deepak Joshi

Mob-[protected]

i have taken a new walky from DSA Harjase mobile mall pvt. Ltd. plot no.-5 laxmi garden kirti nagar new delhi of tata teleservices telephonically vide receipt no HT-8319 dated 16/07/2010. Agent that delievered the phone has taken all the necessary docs. But later he ask for the d/l copy again but never came to collect and they haven't activated my phone for so long instead of n no. of complaints to them.
Sushil jindal
Delhi
Contact no. [protected]

I have made lots of complaints to their customer service numbers and their nodal officer emails. Every response from them is useless and insensitive. First they take 4 days to fix connectivity issue and they give big excuses like transformer fell on the line and so on. After a month of many such longterm dis-connectivity they actually charge me the entire months and pretend as though they provided me constant service. Their agents constantly reject any dis-connectivity issue when we ask our bill to be deducted (they say it is all automated). Meanwhile long term dis-connectivity has now morphed into constant interruption and erratic access. I admit I have stuck with tata because for 5 years I had only less than 2 days of disconnection max. But now that other providers like BSNL, Airtel and Reliance has doubled their bandwidth. I see no reason paying twice for the cunning service provided the by tata management in cochin.

i am using tata indicom mobile from last 5 years but from last 5 months iam facing very poor service of coverage. i have register so many complain about that to customer care of tata indicom. but the complain has closed without any remedy. last i have complain 15th july, then 16th july and 18th july ,2010 but all has been closed without any information and without any remedyy last complain number is PTC-[protected], which has closed and now when i am again make a complain, they are not taking any complain and denying to register a complain. my tata indicom number is [protected], and my email id is [protected]@gmail.com. please do something bywhich i can get remedy.

I am a tata Indicom Andhra Pradesh Prepaid customer since June 2009.
I have availed the pay per call plan.
I am not able to call one number since last 1 month(the Number is [protected]) it’s a Prepaid Assam Idea number.
I had given complaints with Customer care Tata indicom(12525) several times in last 20 days(PTC [protected] and PTC [protected])
The situation is that – I m receiving calls from this number without any problem. I am able to make calls to many other Andhra and Maharashtra numbers also. But I am unable to make outgoing calls to [protected]. Initially I thot it is network problem. So I tried calling at midnight, 2 am , 6am, afternoon, evening. No use of calling at 2am in morning also.
Everytime I call I hear different voice recorded messages – “the phone is switched off”, “The network is busy”, “the network is congested” etc etc

I have registered complaints with Customer Care(12525). They 1st said that the problem will be solved in 4hrs. I waited. Then when I called next day they said the problem is already solved. But I was still not able to make phone calls to that particular number. I even asked my husband to lodge a complaint with Assam Idea Customer Care(which he did) the Assam Idea People clearly said that problem is with the Tata AP.

Then again I waited for few days before giving fresh complaint.
This time they said that problem will be solved within 2hrs. I again called next day. Customer care people said- madam u switch of[censored]r mobile,take out the battery and then again restart. Ur problem will be solved.

I did this maneuver atleast 10times. No use.
Then I again called up 12525. This time the person who attended my call said that problem is solved. But I very politely explained to him that I m still not able to make the phone call to my husband. And there is no use of my Tata Indicom Card(as I cant call my husbands number)
He was very rude and without saying anything he disconnected the call abruptly.

I hereby request you to kindly look in to the matter
And help me out of this



- Dr.Sneha S.Bhavsar
Phone number – [protected]

Sir,
My Tata Indicom A/C no. is[protected].We had subscribed for Rs.499 Home-Combo Unlimited pack and had been using it since last year.I have purchased a Nokia X-6,which supports free downloads through internet from the site "http://music.ovi.com/download".I have completed all the procedures for the download.When I click on the download option,the downloading starts and a message with downloading failed appears.When I contacted Nokia service centre,the technician came to my place and on the same pc with 'his Tata Indicom Wireless internet device' from the same site.He suggested that that there might be some problem with the internet.Please look into the matter and solve my problem.
Waiting for your reply.

Dear SIr,

I purchased TATA PHOTON PLUS internet connection [protected] on 9th July at 2500 Rs. ( Device + 1 Gb free usage) With in six to seven days all one gb data was consumed and i started to get message from Tata indicom regarding this. I am shocked to see such usage details of mine as I have been simply surfing the internet no downloading have been done from my end.

On 19 july 2010 , I find a usage details of mine. which is showing moreover data was not downloaded it was uploaded. Where as nothing was really uploaded from my end. It seems like some body from TATA Indicom itself hacked my computer from day-1 of my connection. So even I am not using Internet so much but i am charged for that. yesterday night i connected the device twice and it was showing limited connection from TATAindicom end. Even in morning i came to know a 4 MB usage has bee deducted for the same, where it was a problem at there end connection was not really working.

Further it is also revealed in the details that they charging the 0.001 mb as 1 mb while rounding of the value. it means once I am connecting to internet, it would be charged at least 1 mb every time. Even i may have really not used the connection. with this rate on an average I am loosing 60-80 MB in a month. When TATA indicom have exact value o[censored]sage then why they are not summing the value instead of rounding the value It is short of cheating with customer by keeping the customer in blind condition about these things. Has they informed these calculation methods ever before to customer at the time of purchase of connection.

I feel completely harassed after purchasing the device in 2500 Rs. and for having internet usage at this charging rate i will have to pay at least 2100 Rs. in a month which is very high to outside market.

The problem is after purchasing the device it can not refunded and simultaneously i can not use the connection at such high rate. it is always a wise decision to use Internet in cybercafe not a TATA Indicom connection. Please find out the solution and make some arrangement about the device provided to me by TATAIndicom. Unfortunately i have both TATA PHOTON and Photon whiz device where as it was a kind of dissatisfaction in both cases.

Thanking you
RAJ
[protected]

I have been using tata's wi max service for my internet for past 2-3 years. 8 days back my internet stopped working, after complaining for the same at the tata customer service, one of their technician came to fix the problem only to find the antenna of the wi max system has been stolen which in fixed on the terrace of my building. I was promised by the technician the antenna would be replaced within 24 hours. However, even after calling every day nothing seemed to work till I visited their office personally yesterday. To my surprised I have been told since the antenna has been stolen from my premises I have to pay for it and the amount is 7000.00 INR.
My question is how am I suppose to guard the antenna if its fixed on the terrace and i live in the basement, secondly the part which is stolen it cannot be of a layman but someone with a technical background (i assume its tata's employee) because unless someone knows its worth nobody would steal it.
Even if I pay the amount for the antenna what is the guarantee it would not be stolen again?
As far as i know all the internet providers insure their modems before installing it at the customer's premised then why am I being asked to pay for it?
I need to know what is the best way to deal with this problem.

I am a customer of TATA INDICOM land telephone no 64598326 and residing at kolkata West Bengal. Today at about 5.30 pm a customer care executive rang to my mobile no [protected] and asked for the dues which was lies to the company to my mother. as I was not present at home at that time my mother told the customer to ring at 8 pm, but the executive named ARPITA was to rude with her as I like to mention that my mother is quite old and not her best health. The said executive talked in fuilty language and threatens her to send mussel man at residence to collect the dues and she also mocked that we are not the relative of Chief Minister Sri Buddhadeb Bhattachary.
I am astonished that a company like TATA keeping this type of illiterate customer care executive and running there business. Today I launched a FIR at our local police station and send this mail to Consumer Forum and Human Rights. I also complain to 121 customer care helpline and they recorded my complain and assured me to take action within 18th of July and also gave me a complain no that is[protected].

This is for your information and necessary action.


Avik Ghosh

PH[protected]

Dear sir/madam,

Complaint Number :[protected]

Tata Indicom A/C No :[protected]
A/c Name :- Vinayak Chaudhari
Telephone Number :-[protected]

I am Tata Indicom customer since year 2003.
Now i facing problem regarding my instrument not charging for that i logged a complaint against that on 11june 2010,they told me that problem will solve within 48hr,but it is not solve till to date.
(I already try to visit tata indicom gallery twice which is situated at dadar nearby plaza but system is down)Today i again went to Tata Indicom gallery they told me that go to another service center and i ask them about my bill they told me that u must pay your bill but i not used a phone for a single day it is totally switched-off for 1 month then how can i pay for that month.
Today i again talk with customer care they told me that your request is on high priority it will solve soon.What should i do?Plz solve my problem otherwise i will terminate my connection.

Recharged of: 1350

Expected : 10 GB

Bug got :1450 MB (faulty it should be 10 GB as specified at site https://www.tatatele.in/ComplaintTrackingSystem/NonTataIndicomComplaintSearchAct...⇄

)

Recharged on date: 3rd july 10



Answer from call center guys:

1. we don’t have 1350 recharge value , it is your mistake – (vilas, sapna called on 3rd july 10 at around 20:00 hrs IST).

2. Raised this concern on internet.[protected]@tatatel.co.in , cs.[protected]@tatatel.co.in but got silly answers (will look into this), requested 3 times the account number and details

3. called again to call center for resolution, they said there were no complaint against this, Tried him to register complain but refused by saying you have recharged by 1250 so you got usage of 1450 MB, where as I said him that I have recharged this online through my bank and have the details. Suddenly then he hung up. I said him that I will go to cosumer court , but they don’t worried even.

Hi,

This Avinash Suryawanshi ( [protected] ) from Pune - Vishrantwadi.

4 months ago I had pre paid account of through TATA Tele services.

Order no: P38124947
Account no: [protected]
DSL DS -212 –B3G1F- 399- PLAN
(Advance Rental Plan)

I was committed that after the end of 4th month this account will be automatically closed and I have request for renewal of account.

But yesterday received phone call saying that “[protected] is your account no and your bill has been generated of Rupees 1000 kindly pay it ASAP.”

If my pre paid amount is utilized please stop the services

How can they let me use and ask me for money.

Hello

I would like to say that, I am totally disappointed with your WORST customer services.
I raised a complain day before yesterday, but no one can contact me till today. Thats why just now I again raised a New Complain.If your company does not know HOW TO CARE AND GIVE PROPER SERVICES OR IF DO NOT HAVE A SINGLE SMART EMPLOYEE , then LEAVE ISP PROVIDER BUSINESS OK

My request is that, My Modem,Antenna and CAT5 Internet cable(which are provided by TATA WiMax) are totally damage.Due to this, every time showing ERROR ERROR & ERROR. I am not able to get Internet connection since Sunday .

for the last time I requested to you, please change/replace all these equipment as soon as possible. If your company wont be provide new or good condition devices then take your connection return back.

dear sir, i bharti sehgal son of sh. b.l sehgal residence of 92-A, pocket -2 paschim puri new delhi-110063,have a tata walky connection last three yeras but last year my no. is 64683464, my this goning right till 28 march,2009 but on tthat day i was complaint by my friends and relatives that your phone is received by any other person on sarai rohilla railway station. and after this i was immediately call to tata custmer care and they send their engineer mr. imran and he told me that your is cloned and he told his seniors about this they advised me to replace the number and they give me the naew walky and number that is 64606722 but after one day that number is also cloned after i complaint 121 against this and the complaint is rectified and number is going on but the bill of this number they told me to remberce and adjust in future bill but i told them i am not carry on this number because trhis number is located in my home unkown call is coming on this phone but they told evaery thing is going nicely plz don't disconnect this number from august i paid my bill regularly but in may they disconnect my telephone bill and 2july 2010 i'll recevied one thretend call from [protected],he told me that he is calling from tis hazari court and some sort of complaint is file against you take the advocate mobile number clear the case.after this i file one police complaint in madipur police chowki and chowki incharge mr hari kishan talk to this number he refuses for any querry kindly sort out this matter make me from this spider crabmy mobile number is [protected]

Dear Sir,

My wife Dolon Chanpa Sain one of your upfortunate subscriber residing at Bolpur, West Bengal. She had choosen Tata Indicom postpaid mobile service since year 2007. Her mobile no. was [protected].

In fact my whole family is using Tata indicom mobile service.
Three months back we decided to change her mobile connection from postpaid to prepaid Tata Indicom service. As this number is being used since long, we intended to continue the same number as it is but will be converted as prepaid.

Accordingly we wrote an application to your authorized Bolpur(Birbhum, West Bengal) Tata Indicom outlet (TVS Coco) and as well informed at your customer care.

Since then the drama is like below:
1. From customer care it was duly informed that it will be converted to prepaid within 7 days. But from your authorized Bolpur(Birbhum, West Bengal) Tata Indicom outlet (TVS Coco) it was informed to me that it can not be converted because this facility is not available. But still I am very much sure that this facility is available in all over India. This drama continued for one full month, and we continued to pay bill.

2. Then forcefully we were bound to take decision to disconnect this postpaid connection permanently and to take a new prepaid Tata Indicom connection, and duly we again wrote an application to your authorized Bolpur(Birbhum, West Bengal) Tata Indicom outlet (TVS Coco) and as well informed at your customer care for permanent disconnection of my wife’s postpaid tata indicaom mobile connection. Within no time We took a prepaid tata indicom SIM (no. [protected]).

3. It took another one month to disconnect this connection, meanwhile another bill we paid. Recently I enquired and came to know from customer care that this has been disconnected for temporary purpose of three months not permanent disconnection.

4. Meanwhile I enquired in your authorized Bolpur(Birbhum, West Bengal) Tata Indicom outlet (TVS Coco) for returning my security deposit of Rs. 500/- (Rcpt no. 13762935 Dated. 13-Oct-2007). I was informed from one of your representative from your outlet that, I will not get back any amount as it is adjusted in bills. I asked to know in which month/year it was adjusted? After several time phone calls after another 15 days they informed, now it is showing in system that Rs. 500/- is lying as deposit and you will get back in due time as Demand Draft and will be sent to my address but can’t say when.

Now Sir, My question is why such harassment for a simple cause? I wanted to know clearly why this number was not converted into prepaid and why it was suspended temporarily and why deposit money is not being returned till now?

With Regards

I have a Tata Indicom WLL prepaid connection. The hadnset is not working but inspite of making repeated complaints online, i havent received any reply for the replacement of the handset from Tata Indicom.
I also visited Tata Indicom showroom in Ghatkopar(W) but the staff doesnt hear the complaints. They give u a token and you need to wait for almost an hour to get your complaint heard. The manager Mr.Shiney Vargis also was not in office even during office hours and the staff is too rude.
I am a TATA employee and did not expect such service from a TATA brand company. I have posted the complaint on internal TATA blog so that other TATA employees also take note of this poor service quality.

I am so fed up of the service that i want to discontinue my connection. Please if some one is to take note of this. Help me. My Tata Indicom number : 65252311. Model - LG LSP 340, My email id. [email]harshit.[protected]@tcs.com[/email]

My broadband connection gets disconnected every two days. I have call the customer care almost everyday. When is asked to refund my account and disconnect my broadband, they said they cant refund the money.