Tata Indicom Photon Plus (Broadband) — Internet speed is not as per plan opted

Address:

Pune, Maharashtra

Hi,

I have purchased Tata Indicom Photon plus USB Broadband.
The speed of the broadband offered was 3+ MBPS.

I purchased it in January'10, for first two months the response was good,
not 3+ mbps but was satisfactory.
But from March ending the speed went pathetic, approximately 126 kbps.

I complained for this to tata indicom customer care, but at that time there was no response from them.
then again in July'10 raised another complaint, for which they sent some technician to look for the issue.

The person came was not an authorized personnel of Tata Indicom, but he did some settings and changes by sending some e-mail, and the internet speed was again somewhat satisfactory, but still was not up to the mark (nowhere around 3mbps).

Now since last few days, I am again facing the pathetic speed issue.
I am really frustated with the service TATA Indicom is providing, inspite of that we paid for the service.

I am attaching the speed test result from tata indicom site.

My Tata Indicom No. [protected]
Tariff Plan : HSIA 1GB Plan

Mayank Nema