[Resolved]  TATA Indicom Photon Plus — Recharge

Address:Mumbai City, Maharashtra

I have recharged my Tata Photon within due date and the recharge was shown as successful. However to my surprise the recharge has not been credited to my photon account and moreover my accumulated balance of 6966 MB have also been forfeited by the company. I have made a complaint but I am being shuffled. On Friday I spoke to their Nodal Office and some lady assured me that she will call by evening and let me know the status. No reply back. Today again I have spoken to Ms. Neha at their Nodal office and she has asked for eight more days. I have lost a lot for my photon being off for these several days.
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Aug 13, 2020
Complaint marked as Resolved 
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Thank you for using iChoose.in to recharge your Tata service. We confirm that your payment has been successfully received and recharge request has been processed.
Your transaction details are as follows:
transaction ID: I[protected]
mobile no/ subscriber ID: [protected]
amount: 200.00
date-time:[protected]:37:22 PM
status: payment success

This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: I[protected]
Name: Rohinton Dalal
Email: [protected]@deloitte.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: I[protected]
Please atleast credit my available balance 6966 immediately so I can start using the photon
Regret I have not heard yet after providing the details
Is this the attitude and concern of Tata Indicom
I have already provided you with the successful recharge message on 09/06/2010.

Dispite of this you are telling me that my las recharge was on 10/05/2011.

This is not acceptable.

You are cheating us and I will take this epoisode on social network.
No response to my last comment?

Does that mean you are cheats?
Dear Cheats,

It is high time you improve and accept your mistake and credit my balance 6966 MB immediately.

Even your nodal office has not done anything to resolve my issue.

Please let me know who else should be approached Mr. Ratan Tata?

Rohinton K. Dalal
I spoke to the nodal office today to Mr. Ankush and was assured that I will receive a call from his seniors within one hour.

A shameful company like Tata Indicom even the Nodal officer does not reply back.

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